Taco Bell

2.9
190 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 358 Lake Avenue in Rochester. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
358 Lake Avenue, Rochester, NY
14608, United States

Hours

Reviews

2.9
190 reviews
5 stars
63
4 stars
21
3 stars
15
2 stars
8
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, with some experiences taking over an hour.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Several customers complained about the food being served cold, poorly prepared, or not meeting expectations.

Staff Attitude

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Cleanliness

Some reviews mentioned cleanliness issues, with reports of unsanitary conditions and poorly managed food preparation.
  • KA
    Kayla Abril
    Dec 5, 2025
    1.0
    Had two door dash orders inside is closed and was told that I can only pick up one door dash order at a time so they made me drive through the long line once again for my second order even though it was ready
  • DD
    deannajeyj
    Dec 2, 2025
    1.0
    It was an hour until I got my food. I ordered food before I got there waited 20 mins in the drive thru only for they to say it’s not ready yet. It’s only one guy on DoorDash with a back hat and dreads and he’s not even doing much. Fix your staff and monitor there times, this is the worst Taco Bell in the area.
  • TG
    Timothy Gould
    Nov 27, 2025
    1.0
    The order was completely wrong I never got my food and it was quite late so I just went to bed.
  • AA
    AllFacts585
    Nov 18, 2025
    1.0
    They put like 40 sauce packets in my bag , cantina chicken quasidlla was wet and barely cooked , everything was basically raw , place should be shut down
  • JP
    Joshua Prass
    Nov 11, 2025
    1.0
    Had to write this review. Went there last night after ordering on the mobile app and my order was wrong. First of all the wait was very long and when they finally gave us our order they forgot 2 large Nacho Fries and gave us cheesy potatoes instead. 2 large Nacho Fries are about 7-8 dollars and 2 cheesy potatoes are like $3 so I felt slighted. Drinks were also wrong. Tried to contact the store the next day to no avail. So if any one reads this, don’t waste your time here because it wasn’t the first time. Go to another location where there’s better service and more value for your dollar, especially in this economy.

Frequently Asked Questions About Taco Bell

What are the operating hours for the Taco Bell at 358 Lake Avenue in Rochester?

This Taco Bell is open every day from 7:00 AM to 3:00 AM.

Does the Taco Bell at 358 Lake Avenue offer drive-through service?

Yes, this location offers drive-through service daily from 7:00 AM to 3:00 AM.