Taco Bell

3.6
1481 reviews
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Business Details

3900 Dewey Avenue, Rochester, NY
14616, United States
(585) 581-9299
https://locations.tacobell.com/ny/rochester/3900-dewey-avenue.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 3900 Dewey Avenue in Rochester. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3900 Dewey Avenue, Rochester, NY
14616, United States

Hours

Reviews

3.6
1,481 reviews
5 stars
595
4 stars
324
3 stars
197
2 stars
98
1 star
267

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, especially in the drive-thru.

Order Accuracy

Many reviews highlighted consistent issues with incorrect or incomplete orders, including missing items and poorly made food.

Cleanliness

The restaurant's cleanliness was a common concern, with multiple mentions of dirty kitchen areas and unsanitary conditions.

Staff Attitude

Several customers noted a lack of urgency and poor customer service from staff, with some describing rude interactions.

Management Issues

Reviews indicated a lack of effective management, with complaints about understaffing and inadequate training for employees.
  • CC
    Crimson Chaos
    Jan 4, 2026
    1.0
    The place smells like a homeless person peed in the front eating area and they robbed us of a chalupa which is anyone know these days is very expensive. Also there was no one there either in the Drive-Thru or the dining area when we went so there was no excuse for them screwing up our order. Also the food was sloppily put together and was lukewarm at best even the cheese in the cheesy gordita was not melted and you could still tell that it was shredded cheese because of it not being melted also the five layer burrito was cold not even sure that they warmed any of this food.
  • KK
    Krishna Kapoor
    Jan 3, 2026
    1.0
    Made a simple order of 3 soft chicken tacos and a steak grilled cheese burrito. Got the order and had 3 soft beef tacos. Went back in told them the order was wrong told the gentleman I ordered 3 soft chicken tacos. They remade my order and then gave me and it was wrong again. 3 crunchy chicken tacos. Finally the 3rd time it was right. All of these mistakes and I paired almost 19.00!
  • DL
    Dave L
    Jan 1, 2026
    5.0
    Food is always delicious and fantastic! When this place is busy it's busy. But I enjoy this location and it's hard work employees.
  • SG
    Shakilah Goff
    Dec 31, 2025
    1.0
    Not comfortable coming to this location anymore came to enjoy food not only because I use to work at toco bell years ago but simply because I was hungry one of the employees tried to ruin that I don't have to come back it's ok
  • KK
    Kevin
    Dec 26, 2025
    1.0
    Always missing items form order.
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Frequently Asked Questions About Taco Bell

What are the operating hours of Taco Bell at 3900 Dewey Avenue?

Taco Bell at 3900 Dewey Avenue is open daily from 7:00 AM to 3:00 AM.

Does this Taco Bell location have a drive-through service?

Yes, the Taco Bell at 3900 Dewey Avenue offers drive-through service from 7:00 AM to 3:00 AM daily.