Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 2317 Lyell Avenue in Rochester. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Customers frequently reported extremely slow service, with many experiencing long wait times at both the drive-thru and in-store.
Staff Attitude
Numerous reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.
Order Accuracy
Many customers complained about incorrect orders and missing items, indicating a lack of attention to detail.
Cleanliness
The cleanliness of the restaurant was often criticized, with reports of dirty tables and floors.
Food Quality
While some customers enjoyed the food, there were consistent complaints about cold or poorly prepared items.
MS
Marc Stenglein
Oct 31, 2025
1.0
So I tried to place an order early Friday Halloween morning at 230 and it says it doesn’t close until 3 that’s confusing and I tried to call and no one would pickup not to mention the app says they were closing soon when it hadn’t closed yet doesn’t make any sense!! 🤔🤔🤔🤷♂️🤷♂️🤷♂️🤦♂️🤦♂️🤦♂️
ZC
Zach Chrisley
Oct 27, 2025
5.0
One of the cleanest taco bells in the area staff is friendly
JD
Judy DeSain
Oct 17, 2025
2.0
The store is clearly understaffed, every time I come in for orders it takes 20 minutes or more and they have one person making endless pickup orders by herself. Unacceptable
DD
Dom
Oct 12, 2025
1.0
This place has always had horrible service and rude workers and cold and skimpy food, but I like Taco Bell so I still come here and I love the new Baja Midnight so I came through to get one and some food and the worker told me “our machine had just ran out of the mix so your drink might taste a little weird but I didn’t want to change it right now”… that is insane, you should be changing the mix for my drink that I paid for, and then like always, tacos are cold and I’m missing a quesadilla and side of sour cream and no sauce I asked for.
JN
Julian Negron
Oct 3, 2025
1.0
I’ve never written a review in my life, but after having to wait at the speaker for over 20 minutes hearing nothing but laughing and chatting in the background after being told numerous times to please hold, I was definitely going to write one. There were angry people in the line honking and yelling which led to a vehicle rear ending another vehicle in the line. It then took 20 MORE minutes of sitting in the same spot after telling them I was there for a DoorDash order just for the line to move up by a singular vehicle, mind you the DoorDash order had only x2 items in it. By the time I got up to the window almost an entire hour later, I was told to wait again for another 15-20 minutes! I watched the employees through the window as they continued leaving their positions and screwing around, I watched 2 people with no uniform which I assume were employees that had to be off the clock walk behind the counter and distract the employees while getting food and drinks for themselves. Thinking the DoorDash order was complete, one employee comes to the window and is more concerned about what’s going on in the line than clearing it, then proceeds to walk away and make me wait again. I’ve never been negatively impacted as a DoorDasher and this one simple order brought my statistics down dramatically. I’ve been going to this Taco Bell for years and the service just keeps getting worse and worse. Don’t get me wrong, the food and service is amazing only when they actually have people that care about quality and efficiency, but I can’t remember the last time I had a good experience because I know I would remember it. This took place on October 2nd after 12am all the way up until almost 2am