Taco Bell

3.8
2264 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1605 E. Ridge Road in Rochester. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1605 E. Ridge Road, Rochester, NY
14621, United States

Hours

Reviews

3.8
2,264 reviews
5 stars
978
4 stars
504
3 stars
347
2 stars
123
1 star
312

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, such as cold items, missing ingredients, and poorly prepared meals.

Staffing Issues

Numerous comments highlighted understaffing and unprofessional behavior among employees, contributing to slow service and disorganization.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, these were often overshadowed by negative feedback.
  • WT
    Willy Torres
    1 day ago
    1.0
    My daughter was a interview at 430 got there at 420 and wasn't seen sit and another girl that got there sit in the dinning room for over a hour. The mgr was in the phone customer were coming in and complained about there mess up order. We left at 530 cause she was still waiting. 15 years in the restaurant business and never seen unprofessionalism like this.dont do interview if u so call busy to do it
  • TT
    TrollaholicRex
    2 days ago
    1.0
    Avoid at all costs. This is your typical Taco Bell with typical Taco Bell food. I tried going here a few times throughout 2025, and every single time you can expect to wait 30 minutes at least. And I'm referring to times where there are 0 or 1 cars in front of you at the drive thru. Something's going on with staffing and they literally can't get good people to work here. The one time I had a friend with me so we actually waited (for an hour), the manager gave us two free drinks but you could hear people fighting in the background. If you're craving taco bell, go elsewhere. Idk who this franchise belongs to but they should lose their license.
  • KS
    K S
    Nov 12, 2025
    2.0
    Never remembers sauces on mobile orders and drive thru cannot handle more than 2 vehicles at a time
  • AH
    Allan Hollister
    Nov 7, 2025
    1.0
    As long as you don't customize your order the food is good if you customize your order, check your food before leaving. Service is lacking they lock their doors early most nights and still slow in-store pick up through the app but you still have to do the drive thru. Managers turn over rate is high. They are not polite.
  • SH
    Sevonna Hunt
    Oct 31, 2025
    1.0
    This restaurant need to be closed down. The food is always horrible and I ordered some tenders today that seem like they been cooked since restaurant open. Like it’s lunch hour why isn’t the food fresh and then the manager put me hold and never came back to phone.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell located at 1605 E. Ridge Road in Rochester, NY?

The drive-through is open daily from 7:00 AM to 3:00 AM.

Where is this Taco Bell located?

It is located at 1605 E. Ridge Road, Rochester, NY 14621, USA.