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Taco Bell

2.8
(172 reviews)

Business Details

(585) 413-0243

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1737 Mount Hope Avenue in Rochester. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1737 Mount Hope Avenue, Rochester, NY
14620, United States

Hours

Reviews

2.8
172 reviews
5 stars
57
4 stars
16
3 stars
13
2 stars
14
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-40 minutes, especially in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Staff Behavior

Several customers noted unprofessional behavior from staff, including rudeness and lack of communication.

Food Quality

Feedback on food quality was mixed, with some customers praising fresh and hot food, while others complained about cold or poorly prepared items.

Cleanliness

Multiple reviews mentioned the location being dirty and poorly maintained.
  • EG
    E G
    4 days ago
    1.0
    This location says they are open until 3am but what they didn’t tell you is that if they are busy, they will allow you to sit in the drive through for 40 minutes after your 12 hour shift at work just to tell you that you can’t place an order because they are too busy. After you tell them that you’ve been waiting for over half an hour and that everywhere is closed because you were in this line, they will tell you that it was your own choice to wait and that they cannot serve you and that they will call the police if you don’t move. They don’t have the decency or the professionalism to come out and tell people in line that they aren’t taking new orders. They wasted my time and will waste yours. I went home hungry after delivering hundreds of dollars worth of food for Taco Bell. This is totally unacceptable. If you cannot handle being open until 3am, then you should close instead of letting people waste their time like this.
  • SC
    Skye Cuccurullo
    6 days ago
    1.0
    I got my food just minutes ago and utterly disappointed by what I got my cheese roll up was a disaster the iced coffee just tasted like pure water with a drip of coffee super unhappy with this experience
  • DE
    Dana Edgell
    Feb 3, 2026
    5.0
    Exceptionally slow. The drive thru line doesn't even move for 10 minutes. Same thing happened last week. I won't be returning here.
  • KL
    Kasaundra Leitch
    Jan 29, 2026
    1.0
    Either okay service or the worst Taco Bell depending on the day. Last order my food was burnt to a crisp and either the employees somehow didn’t notice or didn’t care. I’m still trying to get a refund for this a week later.
  • AH
    AJ Henning
    Jan 26, 2026
    1.0
    This place sucks, takes forever to get through the drive through, just sitting here waiting to get an order in is long enough to drive to a different taco bell and get food

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Certified February 22, 2026Yext Knowledge Graph
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