Taco Bell

2.8
157 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1737 Mount Hope Avenue in Rochester. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1737 Mount Hope Avenue, Rochester, NY
14620, United States

Hours

Reviews

2.8
157 reviews
5 stars
52
4 stars
15
3 stars
11
2 stars
13
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, even with few cars ahead.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not matching what was ordered.

Staff Attitude

While some customers praised the friendliness of the staff, others reported rude behavior and a lack of professionalism.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and food contamination issues.

Food Quality

The quality of food varied, with some customers enjoying fresh and well-prepared items, while others received cold or improperly made meals.
  • PH
    Preston Hooser
    4 days ago
    1.0
    Worst Taco Bell I've been to. My quesadilla cheese was cold, forget about being melted. My other burrito had been made on dessert surface and had cinnamon and sugar on it.
  • II
    irene
    Nov 5, 2025
    5.0
    Great after working late, service is almost always fast and the food isn’t cold. Last time there was a wait, but I’m pretty sure their system was down or something because the app wasn’t working either. Didn’t even complain and one of the employees still apologized and gave us some free taco vouchers.
  • YH
    Yeimi Hernandez
    Oct 31, 2025
    1.0
    Take to long to serving the food every body are laughing joking throwing things each other in the kitchen my order was a complete mess and I have to wait like 20 minutes and the employee who gave me the food was in very bad acctitud my husband and I love Taco Bell but we are not going back to this
  • LS
    Liam Schaefer
    Oct 26, 2025
    2.0
    Literally the slowest Taco Bell I've ever been to. It took them 18 minutes to complete our order (4 stackers + 4 burritos) and the car before us (2 boxes). The had plenty of staff and it was 2:30, so there were no dine-in customers, so I have no clue what took so long. Also, my order was on the screen of the far lane, not the one I was in. Overall very weird Taco Bell experience.
  • AH
    Adam Halladay
    Oct 18, 2025
    1.0
    I’ve never been compelled to write a bad review, ever, but this was the worst experience I’ve ever had in fast food in my life. Placed mobile order while on break for my shift at the hospital, arrived at drive thru and waited in line for 20 minutes to even get to the speaker, and because of the design of the drive thru lane I was not able to leave, so eventually after waiting 5 more minutes at the speaker, i gave my name and order, and waited another 20 minutes only to not receive my food. I went to the door to ask but the doors were locked with several people outside waiting to go in and pick up mobile orders, and no one came to the door. It’s clear that it was being run by a bunch of kids just trying to earn a dollar so I do not blame them. This is not the only review with similar problems so it is clear this is management/ownership issue. I would rather have just lit my $20 on fire, that would’ve been more enjoyable. I will never be coming back

Frequently Asked Questions About Taco Bell

What are the operating hours of the Taco Bell at 1737 Mount Hope Avenue in Rochester?

This Taco Bell location is open daily from 7:00 AM to 3:00 AM, including drive-through service.

Does this Taco Bell offer drive-through service?

Yes, the Taco Bell at 1737 Mount Hope Avenue has a drive-through that's open from 7:00 AM to 3:00 AM every day.