Taco Bell

2.8
163 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1737 Mount Hope Avenue in Rochester. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1737 Mount Hope Avenue, Rochester, NY
14620, United States

Hours

Reviews

2.8
163 reviews
5 stars
53
4 stars
16
3 stars
12
2 stars
14
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-40 minutes, even for mobile orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Staff Behavior

Several customers experienced unprofessional and rude behavior from staff, contributing to a negative dining experience.

Food Quality

While some customers praised the food quality, many others reported receiving cold or poorly prepared items.

Cleanliness

The restaurant was noted as being dirty and poorly maintained, with overflowing trash and unsanitary conditions.
  • DC
    Dorian Crosby
    5 days ago
    1.0
    Employee was combing her hair in kitchen and never washed her hands afterward
  • NN
    Niz
    Dec 22, 2025
    1.0
    Food tasted like cigarettes ash was dusted on and the tortilla was some how Still even tho it smells and tasted like burnt coals and the vegetables were wilted but you couldn’t tell until you ate half way through all the ash flavor
  • GJ
    Gus Jausen-Woodruff
    Dec 15, 2025
    3.0
    Thank you for your response. Service is extremely slow at this location. Waiting in the drive-thru more than 15-20 minutes for "fast-food" is insane specially when you order ahead through the app.
  • SB
    Storm Boyce
    Dec 11, 2025
    1.0
    I just had an awful experience tonight around 9:13 PM. The tall white guy with the short dark hair, tattoos on his right arm, and a creepy mustache started cussing at me because I didn’t sit at the first window for over five minutes. I had five cars behind me, so of course I pulled up so I wouldn’t block the line. There is absolutely no reason an employee should speak to a customer like that. Completely unprofessional, rude, and unnecessary. Do better.
  • PH
    Preston Hooser
    Nov 20, 2025
    1.0
    Worst Taco Bell I've been to. My quesadilla cheese was cold, forget about being melted. My other burrito had been made on dessert surface and had cinnamon and sugar on it.

Frequently Asked Questions About Taco Bell

What are the operating hours of the Taco Bell at 1737 Mount Hope Avenue in Rochester?

This Taco Bell location is open daily from 7:00 AM to 3:00 AM, including drive-through service.

Does this Taco Bell offer drive-through service?

Yes, the Taco Bell at 1737 Mount Hope Avenue has a drive-through that's open from 7:00 AM to 3:00 AM every day.