Taco Bell

3.4
609 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1436 West Ridge Road in Rochester. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1436 West Ridge Road, Rochester, NY
14615, United States

Hours

Reviews

3.4
609 reviews
5 stars
230
4 stars
125
3 stars
60
2 stars
24
1 star
170

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Service Speed

Numerous reviews highlighted extremely long wait times, particularly during late hours.

Staff Attitude

Feedback varied on staff friendliness, with some praising individual employees while others reported rudeness and unprofessional behavior.

Food Quality

While some customers enjoyed the food, others complained about cold, poorly prepared, or unsatisfactory meals.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and restrooms.
  • JJ
    Julie
    3 days ago
    3.0
    I was about to write a bad review about when I went through the drive thru and they gave me the wrong order, got all the way home and had to drive back to tell them. But when I drove back and showed the kid in the hat and glasses my receipt versus what they gave me he addressed it with the drive through which was good because they needed to know they messed up but then he prepared my meal fresh and quickly! He even gave me the wrong food. So I was pleased of the service of that guy, thank you for making it right.
  • MM
    Maia McDonald
    Dec 23, 2025
    5.0
    We just moved here yesterday and that was the best Taco Bell Ive ever had. Staff was super nice and the food is BANGIN.
  • CS
    Chloe Stone
    Dec 21, 2025
    1.0
    I ordered food from here using the app and got delivery. Most of my order was missing. I tried reaching out to customer service for the app. There's no way to get a human. I can fill out a form. But there's no way to get a refund for my missing food. This is the restaurant that made my food. So I feel like they should be somewhat responsible.
  • SK
    Sarah Kendall
    Dec 18, 2025
    1.0
    I got food from here an hour before they close and all 3 of my tacos had stone cold meat and the soft shells were so stale they were ripping as I was holding the taco. Horrible, horrible service
  • CM
    Chris Mumpton
    Dec 14, 2025
    1.0
    I had previously given this place a good review but apparently its gone downhill. I ordered a taco box at 1am using the online app but when i went through the drivethru i waited 30 minutes just to find out they had cancelled my order because "they were short staffed"... ok but it was over an hour before they closed and i didnt even order that much. Absolute BS! They cant make me 6 tacos? And they were still serving other people? Give me a break. Unprofessional, lazy staff. Maybe hire more people if you cant fufill an average sized order on a saturday night. Used to be great but lately Ive had problems and this was the last straw. Whoever is in charge of hiring is as incompetent as their staff. Used to be a frequent customer but now youll be lucky if you catch me here ever again. Skip this low quality joint and make the trip to the tacobell at walmart.

Frequently Asked Questions About Taco Bell

What are the operating hours for the Taco Bell at 1436 West Ridge Road in Rochester?

This Taco Bell is open daily from 7:00 AM to 3:00 AM, including drive-through service.

Does this Taco Bell location offer drive-through service?

Yes, Taco Bell at 1436 West Ridge Road has a drive-through open from 7:00 AM to 3:00 AM every day.