Taco Bell

3.4
597 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1436 West Ridge Road in Rochester. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1436 West Ridge Road, Rochester, NY
14615, United States

Hours

Reviews

3.4
597 reviews
5 stars
226
4 stars
123
3 stars
58
2 stars
24
1 star
166

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and for in-store orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and special requests not being followed.

Cleanliness

Multiple customers noted unsanitary conditions in the dining area and restrooms, with complaints about dirty tables and floors.

Staff Behavior

There were several mentions of rude or unprofessional staff interactions, contributing to a negative customer experience.

Food Quality

While some customers praised the food, there were numerous complaints about food being served cold, poorly prepared, or missing key ingredients.
  • SG
    Susie Goggin
    Nov 9, 2025
    1.0
    I ordered 3 hard tacos no lettuce and steak quesadia?. Steak quesadia was missing and the tacos had lettuce. When the food came it was cold ❄. You have lost my business
  • JP
    Joshua Pettit
    Oct 24, 2025
    2.0
    2 stars because the food was good. Also 2 stars because I could have gone to a sitdown restaurant for as long as we had to wait. 45 minutes for a $20 order is unacceptable. Especially when you see 100 cars go through the drive thru and no one inside being taken care of. Last time this happened I let it go. This is the 2nd time in a row now. Wish there was a taco bell in Spencerport 😞
  • 2T
    2 small travelers
    Oct 12, 2025
    5.0
    Its big here.
  • ML
    Mark Lawson
    Sep 30, 2025
    1.0
    Been sitting in the drive thru for 21 minutes, and only half way there . Fast food is obviously a thing of the past
  • MJ
    Melissa Joy
    Sep 25, 2025
    4.0
    I'm very happy to say that made our food 100% correctly!! And someone approached the counter to take our order without much of a wait!! (while other locations didn't have anyone available to take out order so we used the self checkout) They changed the tables and chairs to hard wooden seats that loudly drag across the floor. NOT comfortable.

Frequently Asked Questions About Taco Bell

What are the operating hours for the Taco Bell at 1436 West Ridge Road in Rochester?

This Taco Bell is open daily from 7:00 AM to 3:00 AM, including drive-through service.

Does this Taco Bell location offer drive-through service?

Yes, Taco Bell at 1436 West Ridge Road has a drive-through open from 7:00 AM to 3:00 AM every day.