Taco Bell

2.9
325 reviews
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Business Details

3234 Chili Ave, Rochester, NY
14624, United States
(585) 571-9031
https://locations.tacobell.com/ny/rochester/3234-chili-ave.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 3234 Chili Ave in Rochester. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3234 Chili Ave, Rochester, NY
14624, United States

Hours

Reviews

2.9
325 reviews
5 stars
112
4 stars
32
3 stars
26
2 stars
29
1 star
126

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported consistent issues with incorrect or missing items in their orders.

Service Speed

Numerous reviews highlighted extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.

Staff Behavior

Feedback indicated a lack of professionalism among staff, with reports of rude behavior and unmotivated employees.

Food Quality

Customers frequently mentioned cold or poorly prepared food, with some noting that items were stale or not made to order.

Cleanliness

Several reviews pointed out unsanitary conditions in the restaurant, including dirty bathrooms and overall lack of cleanliness.
  • JC
    Joshua “Carny” Castaldo
    4 days ago
    1.0
    Got someone else's pickup order and didn't realize it until I got home. To the person that didn't get the proper food, I'm sorry. The amount of times I've been to this location as of late eith the crew messing up is astounding. Avoid it if you can.
  • MW
    Morgan Winslow
    6 days ago
    1.0
    Open until 1:00am as per Google, closed when we tried to order at 12:03am as per the drive thru speaker.
  • SD
    Sven Diecke
    Nov 15, 2025
    1.0
    They won't even give you your whole order let alone sauce :(
  • BB
    Bill BigBurger
    Nov 7, 2025
    2.0
    Whoever made this Doritos Locos Tacos has some explaining to do as they got condiments(sour cream especially) everywhere but in the taco. I cant even pick it up without military grade gloves as this is the only time they've ever put thus much of anything on my taco. They better step it up
  • DD
    Daddy Duwat
    Oct 31, 2025
    2.0
    Let me start by saying I used to work at a Taco Bell so I can completely understand some part of this. However, my complaint here is. I'm unsure since it's been a while when I've ordered from Taco Bell. I forgot something simple something I know for a fact it sits right there up front. So I get to the second window when I ask if I can add something. She informs me she's not allowed to add anything at the second window and I have to go around the drive through once more in order to gain a $90 cent item that sits right next to the cash register anyways. Now under normal circumstances, if your drive through line was around the block and you were trying to make good drive through times and you were super busy, I could totally understand however, I'm the only vehicle in the drive through, besides the one that literally just pulled up to the speaker at the same time I asked for food and you're gonna make me drive around the loop again to get chips and cheese. Promise you I won't be back. I'll go somewhere else.That respects my time when I forget something so simple and easy to appease me
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Frequently Asked Questions About Taco Bell

What are the drive-thru hours at the Taco Bell on 3234 Chili Ave?

The drive-thru is open from 7:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Fridays and Saturdays.

Where is this Taco Bell location?

It is located at 3234 Chili Ave, Rochester, NY 14624, USA.