Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Rochester Subway® Restaurant at 707 East Ridge Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.7
270 reviews
5 stars
125
4 stars
55
3 stars
25
2 stars
13
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some praising it as excellent while others report rudeness and unprofessional behavior from staff.
Cleanliness
Several reviews highlight issues with cleanliness, including dirty vegetables and unsanitary conditions in the restaurant.
Order Fulfillment
Many customers experienced problems with order accuracy, including missing items and incorrect sandwich preparations.
Food Quality
While some customers enjoyed the freshness and taste of the food, others complained about skimpy portions and unsatisfactory quality.
Management Issues
There are multiple mentions of poor management, including staff being unhelpful and not adhering to posted hours.
- SISam Pata (Im_wambam)Nov 3, 20251.0Ordered food from this location on Halloween, store was closed. Employee stated i have to contact owner for refund(Refused to give me contact info) store hours stated till 9pm, this was at 530pm.
- SKStacey KlimekOct 16, 20251.0Ordered online. Card was charged. Store said they don't have order. After saying prepared it says picked up. Went back and he again said no it wasn't. Refused to give me manager information for a refund and refused to make my order. They don't answer the store phone. And Subway website has no phone number. Filled out digital for several times and nobody contacted me. So I will be filing a BBB complaint. Absolutely terrible experience and won't be returning! Staff is rude and management is absent!
- TPTre PurittJul 22, 20255.0Not sure of the the manger name but he keeps the store clean, great customer service and engages with his customers. I eat here all the time and they make it how u ask for it with no hassle or no back and forth. Definitely a clean location.
- HCHeidi CondelloJul 1, 20255.0Excellent customer service! This is a great location!
- PPPixyJun 23, 20251.0Just went into this location at 7:17 pm. For the workers to tell me that they were closed.🧐
Frequently Asked Questions About Subway
What are the operating hours of Subway at 707 East Ridge Rd?
Subway at 707 East Ridge Rd is open every day from 8:00 AM to 9:00 PM.
Where is Subway located?
Subway is located at 707 East Ridge Rd, Shoppes at East Ridge, Monroe, Rochester, NY 14621, USA.
Does Subway at East Ridge offer delivery or curbside pickup?
Yes, Subway provides both curbside pickup and delivery services for customer convenience.
What types of meals does Subway serve?
Subway serves breakfast, lunch, and dinner.
Can I dine in at Subway on East Ridge Road?
Yes, this Subway location offers dine-in options as well as takeout and delivery.
Does Subway at Shoppes at East Ridge provide catering services?
Yes, Subway offers catering services to suit your event needs.
How can I view the menu or place an order online for Subway on East Ridge Rd?
You can view the menu and place orders online via https://subway.com/en-us/restaurant/27109-0/menu/
What popular nearby places can I visit before or after dining at Subway on East Ridge Rd?
Nearby you can visit Ice Cream World for a sweet treat, or stop by GameStop and Eastridge Plaza - GameStop if you're interested in video games and entertainment.
Are there convenient stores or pharmacies near Subway at East Ridge?
Yes, Rite Aid and Walgreens pharmacies are close by, ideal for picking up essentials during your visit.
What other dining options are available near Subway at Shoppes at East Ridge?
Nearby dining options include Wingstop for chicken wings, Yummy Garden, New Kingdom, and Yummy Kingdom for Chinese cuisine, as well as Rookies Sports Bar & Grill for bar and grill fare.