Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Rochester, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 999 East Ridge Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.3
1,814 reviews
5 stars
584
4 stars
366
3 stars
284
2 stars
167
1 star
413
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and mobile orders.
Food Quality
Many reviews indicated poor food quality, with complaints about cold, stale, or incorrect orders.
Cleanliness
Numerous customers noted unsanitary conditions, including dirty floors, sticky surfaces, and issues with the bathroom.
Staff Performance
While some employees were praised for their friendliness and effort, many reviews highlighted a lack of staffing and professionalism, leading to poor service experiences.
Operational Issues
Customers reported frequent problems with the drive-thru and mobile ordering systems, including unresponsive staff and items being out of stock.
- 2A2ND Chance development 4 youthz AwakeningJan 4, 20262.0Food was cold 🤧
- JJJaminDec 17, 20251.0Terrible service in store, and Terrible to order online aswell. Ordered at 9pm and they accepted the order and waited 4 hours only for them to cancel the order cause they closed.
- MSMichael SwartzDec 15, 20251.0Worst experience I've had in 2025 For fast food will never return to this location agian waited in drive thur for 38 minutes while they took care of there grub hub uber eats drivers only to get the wrong food and no less cold of course while it sat on the counter so had to go back through the drive Thru and wait another 20 minutes to request the correct food and fresh only for the employee to offer only a refund not to correct this issue I take it was very under staffed while waiting in line there was literally only 3 cars served in 38 minutes in line very unacceptable
- AHAmos HornNov 20, 20251.0I ordered Sonic on DoorDash. My DoorDasher waited in the drive thru for an hour. I ordered a milkshake and two sandwiches. When I received my food, my milkshake was not in the sealed bag that the ticket said it was in. Didn’t receive the main item I wanted.
- AOAlexis OvertonNov 20, 20251.0I actually ordered a mobile order I put in my time for 6:20 PM I went there it was 6:14 so when 6:20 came my order still wasn't ready It was only 3 workers working and they had mad orders it was crazy We stayed in the drive through for a 1/2 an hour that is unacceptable!!!