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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Rochester, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 945 Jefferson Road for the ultimate SONIC experience!
ZERO customer service!! Went thru the drive thru and sat and waited 7 minutes. No one answered. Two cars left. Went around to the window and still waited 3 minutes for a worker to come to by window. We politely apologized for going to the window but no one was answering. This girl wouldn’t even let me finish my sentence and told me to drive around. It is no wonder this location is dead and no one wants to eat here. BEYOND disappointed. Get some new employees
BA
Brandon Rossell ON THE MARK ARCHERY
Feb 21, 2026
1.0
The kids meal cheeseburger was completely dround in mustard. 30 minutes on a Saturday at 2pm for a kids meal and a smash burger. Gave us the wrong drinks.
NN
Nick
Feb 17, 2026
4.0
Real Respectful Staff. Service is very slow though. Like the older pictures hanging but it's just not a very welcoming/contemporary feel.
CC
Chris
Feb 14, 2026
1.0
Idk who is running this place but they need to be demoted. I've been here over 30 minutes waiting for a pick up order that I can't cancel through the app.
KC
Keri Cummings
Feb 8, 2026
1.0
Really not sure why we still attempted this place when the parking lot was empty and every other restaurant on Jefferson was packed. The first person to attempt to take our order was told to clock out so she left and went to the bathroom and we waited 5 minutes for someone else to come out the back (there were two other employees sitting and talking at a booth). New lady took our order then took my cars with her to the back. I saw her ring it into the drive through screen but then she disappeared further in back and didn’t bring my card back for over 5 minutes??(to be fair I believe she was only one actually working and she had a drive through order but you don’t disappear with a customers card). While waiting the 15 minutes for our order I went to the rest room and the one lady who clocked out was in there for awhile and when she came out it wrecked of weed(I had my daughter with me so not impressed). We got our food in a bag(never said it was to go) and she said she’d be back with drinks. Took another 3 minutes for the drinks…the place was empty except the ladies sitting and talking and another younger girl who clearly needed someone to be with her at all times because she was very young but also appeared to have developmental disabilities was walking around talking to herself(nothing wrong with that but if they’re all employees, are they also watching a child?). The lady taking our order was very polite and working the whole time while others sat but needless to say we will never be back. Food was not the best especially for $30 for two meals and the long waits but the cars thing was unacceptable. Also there’s no where to get napkins or straws or ketchup. It all gets thrown in a bag with no choice to dine in apparently. I’ll be cancelling my card just because I have no idea if they wrote it down or took pictures while they had it in the back for over 5 minutes!
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