Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Rochester, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 945 Jefferson Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.3
2,450 reviews
5 stars
788
4 stars
527
3 stars
337
2 stars
211
1 star
587
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food when it was correct, many reported issues with overcooked or poorly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions, including sticky floors and dirty dining areas.
Operational Issues
Customers frequently experienced problems with the ordering system, including non-functional drive-up screens and long waits without service.
- CGChristopher Greene2 days ago5.0Its a happy place for the whole family! Good food too!
- MZMadeline Zollars5 days ago1.0Waited 20 minutes on car park for online order. Gave up waiting and went inside. It wasn’t even ready, waited 15 more minutes inside for two shakes and bad attitudes from employees. Came again today and the milkshake I ordered was only 4/5ths full of the cup. Won’t be returning.
- MTMaria TorresJan 5, 20261.0Terrible worst place I ever been too been waiting in line for an hour and some minutes only one car in front of me all u wanted was a cheeseburger. Don't come here unless you want to waste your time this shouldn't take this long I had to leave the line insane they can keep the burger. Go to DQ instead.
- JGJ GDec 30, 20252.0No cars were there, but we decided to do drive through. Took around 5 minutes for the food. We ordered a cheeseburger and chicken tenders and tater tots. The chicken tenders tasted rubbery and like old fryer oil. The cheeseburger tasted like it was old and the burger was almost gray in color. The tater tots were okay but still not good. Will never go again.
- CSCastellion SDec 18, 20251.0People were rude, was out of 44oz cups and didn't have tea. This is the 2 on d time visiting with the same results. Won't be a 3rd time.