Salvatore's Old Fashioned Pizzeria

Reviews

• TP

  TheCorona Patron

  Jan 4, 2026
  1.0
  Salvatore’s- East Ridge Road, Rochester,NY As a former resident of my beautiful hometown of Rochester, I carry many fond memories of the infamous boss sauce and the restaurants that serve it. Every visit back, without exception, includes a shaved steak sub with boss sauce—it’s a tradition. During our New Year’s 2026 visit, my entire family decided to order from Salvatore’s. Our order included a sausage thin-crust pizza, eggplant parmesan with garlic bread, and two of the “legendary” steak subs. Unfortunately, this will be our last time ordering from Salvatore’s. The sausage pizza was extremely dry, and the overall flavor was bland. The garlic bread tasted like plain buttered bread with no garlic flavor whatsoever. The eggplant parmesan was excessively sauced, seemingly to compensate for overcooked penne noodles. For a total of $99, the quality of this meal was unacceptable and deeply disappointing. My nephew initially contacted the restaurant to express concerns about the food quality and was told to contact Uber. While I understand Uber’s role in processing refunds, ownership should take responsibility for the quality of food leaving their kitchen. When my nephew made no progress, I personally called and asked to speak with the manager. The woman who answered failed to introduce herself. When I asked who I was speaking with, she stated her name was Maria, the owner. I promptly and respectfully explained the significant disappointment we experienced, particularly given the cost. Maria responded with arrogance and defensiveness, repeatedly interrupting me and failing to listen. She listened only to respond, not to understand, and demonstrated little to no accountability. Maria stated that she personally put the pizza in the oven and was aware of how the food went out. Frankly, that response is more troubling—because it suggests the food was intentionally sent out in subpar condition and with confidence. Maria, you did not listen during our phone conversation, so I hope you hear this now. You failed not only as a business owner but also in recognizing that you ruined an annual family tradition and a meaningful memory. This experience has permanently replaced any positive memories we once associated with your establishment. I am grateful that Uber showed more understanding and professionalism than you did ~ happy new year 1/4/2026
• RB

  Renee Bourbonnais

  Dec 22, 2025
  5.0
  This is hands down the best Salvatore's in Rochester. Toni and Maria have the most incredible customer service! The food is always delicious and they are so wonderful to work with. Thank you for being the best!!!
• JS

  Jennifer Siekierski

  Dec 12, 2025
  5.0
  Amazing fish fry and fish sandwich tonight. Great food and service as always.
• BB

  Bridget Batista

  Nov 4, 2025
  3.0
  The young girl got our order wrong,and not just one thing,that was a turnoff.
• DW

  Denise Wells

  Oct 24, 2025
  3.0
  It was quiet and not busy when I went in to order. We got our food to go. I got a large sub and they do not put toppings and condiments on half. You have to order them on the side at a dollar a side. The last time I ordered there they sent me home with the wrong sub. The hubbys sugar was way low so I gave him half. I called them and the only thing they would do for me was make me a new half after I drove back and returned the half. I threw it out. I will probably never go back

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