Salvatore's Old Fashioned Pizzeria

Reviews

• GB

  Gerald Brown

  Feb 6, 2026
  1.0
  I've never seen someplace shoehorn a paper plate into a to-go container to give you less food lol. And a 25 minute wait for a garbage plate when I got this at like 3 pm midweek seemed longer than normal. I also have never been served a cheeseburger plate with mozzarella cheese as the default cheese and I've eaten plenty of garbage plates in Rochester and the surrounding suburbs. It's always American cheese.
• AS

  angela sellers

  Jan 28, 2026
  5.0
  The bartender Lindsey is always nice and courteous over the top wonderful service the wings are great & fresh
• JJ

  Jennifer

  Jan 15, 2026
  1.0
  Very poor customer service. I order here frequently and have a loyalty account. Tonight ordered 4 subs, got them home and they were made incorrectly. I don’t get out of work until 9, so it’s unfortunately close to closing time - so I called right away because there was no way I could eat mine (there were onions on my sub and I have a severe sensitivity) - and I’ve been waiting all day to eat. The employee who answered the phone apparently consulted with the manager and they offered to either refund me $4 of the $10 the sub cost OR remake the sub AFTER I returned the incorrectly made sub. I had to go back to the store at almost 10 at night - in the snow - and wait for them to make the sandwich all over. THEN THE REPLACEMENT SANDWICH WAS CHINTZY! There was a minimum amount of meat - and it appeared to be the shavings that build up around the deli slicer! It was honestly offensive. And seems counterproductive - if you have loyal customers, don’t you want to treat them right? Especially in this economy. It’s a shame and I can’t recommend a business that practices as though they disdain their customers.
• AD

  Angely Delgado

  Jan 15, 2026
  1.0
  Salvatore’s on East Main St – Very Disappointing Experience I am a regular customer at this Salvatore’s location, and my family also orders from here often. Unfortunately, today’s experience was extremely disappointing. I was working today and forgot my lunch, so I placed a delivery order for food I was really looking forward to. I practice fasting and had not eaten since 5:00 pm the day before, so I was excited to finally eat something I enjoy. When the food arrived, the service was terrible. The food was cold, there was no meat sauce on the side, and the chicken was not cooked properly. I immediately called the restaurant to explain what happened. The first employee lied and said I did not order meat sauce. The second employee claimed they put it in the bag, which was not true—there was absolutely no meat sauce. I was told they could send the sauce in 30 minutes, but I needed it during my lunch break. That is the whole reason why you order the food the way you like it. The staff was rude, dismissive, and did not try to understand the situation. One employee even blamed the cold food on the snowstorm, which is not the customer’s fault. To make things worse, they hung up the phone on me while I was still speaking. It felt like they did not care about losing a good customer. I spent $25.00 for a meal I could not properly enjoy. I was not offered a refund, replacement, or any solution. If this location cannot properly handle deliveries during a snowstorm, they should not offer delivery at all. Very unprofessional and disappointing.
• TL

  Trice L

  Jan 10, 2026
  1.0
  We are a family that does not eat pork for religious reasons and the person who took our order forgot that we requested BEEF pepperoni and not PORK Pepperoni. When we received our order we requested a new order with BEEF pepperoni. Instead of the manager taking accountability for their mistake, he blamed us for not being clear on our order and told us not to do it again. Mind you we are long time customers and have a long history of ordering non pork products (especially beef pepperoni pizza). We asked for beef pepperoni and asked the person to repeat the order back to us as we always do. I’m seriously considering never ordering here again because this is the second time and now I’ll have to spend my night asking my god for forgiveness for eating pork smh.

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