Salvatore's Old Fashioned Pizzeria

4.2
775 reviews

Business Details

1985 East Main St, Rochester, NY
14609, United States
(585) 288-4570
https://salvatores.com/locations/east-main

About

Pizza RestaurantTake Out RestaurantRestaurant Delivery ServiceChicken Wings RestaurantSalvatore's Old-Fashioned Pizzeria
Salvatore's Old Fashioned Pizzeria is a beloved multi-location pizzeria headquartered in Rochester, NY since 1978! We serve up delicious pizzas that are crafted with the finest ingredients. Our diverse menu includes classic and gourmet pizzas, mouth-watering wings, subs, salads, pasta dishes, and more. Whether you're dining in, taking out, or enjoying our efficient delivery service, you'll experience the same high quality and exceptional taste that has made us a local favorite. Catering services are also available for events of any size. Visit one of our convenient locations to taste Rochester's Favorite Pizza!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Salvatore's Old Fashioned Pizzeria
1985 East Main St, Rochester, NY
14609, United States

Hours

Reviews

4.2
775 reviews
5 stars
469
4 stars
147
3 stars
57
2 stars
24
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff, incorrect orders, and lack of accountability for mistakes.

Food Quality

There are mixed reviews on food quality, with some praising the pizza and wings while others complained about cold food, incorrect orders, and insufficient portions.

Consistency

Frequent customers noted a decline in consistency, with experiences ranging from excellent to disappointing, particularly regarding order accuracy and food freshness.

Staff Attitude

Several reviews highlighted issues with staff attitude, describing them as dismissive or unprofessional, which negatively impacted the overall dining experience.
  • GB
    Gerald Brown
    Feb 6, 2026
    1.0
    I've never seen someplace shoehorn a paper plate into a to-go container to give you less food lol. And a 25 minute wait for a garbage plate when I got this at like 3 pm midweek seemed longer than normal. I also have never been served a cheeseburger plate with mozzarella cheese as the default cheese and I've eaten plenty of garbage plates in Rochester and the surrounding suburbs. It's always American cheese.
  • AS
    angela sellers
    Jan 28, 2026
    5.0
    The bartender Lindsey is always nice and courteous over the top wonderful service the wings are great & fresh
  • JJ
    Jennifer
    Jan 15, 2026
    1.0
    Very poor customer service. I order here frequently and have a loyalty account. Tonight ordered 4 subs, got them home and they were made incorrectly. I don’t get out of work until 9, so it’s unfortunately close to closing time - so I called right away because there was no way I could eat mine (there were onions on my sub and I have a severe sensitivity) - and I’ve been waiting all day to eat. The employee who answered the phone apparently consulted with the manager and they offered to either refund me $4 of the $10 the sub cost OR remake the sub AFTER I returned the incorrectly made sub. I had to go back to the store at almost 10 at night - in the snow - and wait for them to make the sandwich all over. THEN THE REPLACEMENT SANDWICH WAS CHINTZY! There was a minimum amount of meat - and it appeared to be the shavings that build up around the deli slicer! It was honestly offensive. And seems counterproductive - if you have loyal customers, don’t you want to treat them right? Especially in this economy. It’s a shame and I can’t recommend a business that practices as though they disdain their customers.
  • AD
    Angely Delgado
    Jan 15, 2026
    1.0
    Salvatore’s on East Main St – Very Disappointing Experience I am a regular customer at this Salvatore’s location, and my family also orders from here often. Unfortunately, today’s experience was extremely disappointing. I was working today and forgot my lunch, so I placed a delivery order for food I was really looking forward to. I practice fasting and had not eaten since 5:00 pm the day before, so I was excited to finally eat something I enjoy. When the food arrived, the service was terrible. The food was cold, there was no meat sauce on the side, and the chicken was not cooked properly. I immediately called the restaurant to explain what happened. The first employee lied and said I did not order meat sauce. The second employee claimed they put it in the bag, which was not true—there was absolutely no meat sauce. I was told they could send the sauce in 30 minutes, but I needed it during my lunch break. That is the whole reason why you order the food the way you like it. The staff was rude, dismissive, and did not try to understand the situation. One employee even blamed the cold food on the snowstorm, which is not the customer’s fault. To make things worse, they hung up the phone on me while I was still speaking. It felt like they did not care about losing a good customer. I spent $25.00 for a meal I could not properly enjoy. I was not offered a refund, replacement, or any solution. If this location cannot properly handle deliveries during a snowstorm, they should not offer delivery at all. Very unprofessional and disappointing.
  • TL
    Trice L
    Jan 10, 2026
    1.0
    We are a family that does not eat pork for religious reasons and the person who took our order forgot that we requested BEEF pepperoni and not PORK Pepperoni. When we received our order we requested a new order with BEEF pepperoni. Instead of the manager taking accountability for their mistake, he blamed us for not being clear on our order and told us not to do it again. Mind you we are long time customers and have a long history of ordering non pork products (especially beef pepperoni pizza). We asked for beef pepperoni and asked the person to repeat the order back to us as we always do. I’m seriously considering never ordering here again because this is the second time and now I’ll have to spend my night asking my god for forgiveness for eating pork smh.

Frequently Asked Questions About Salvatore's Old Fashioned Pizzeria

What types of pickup and delivery services does Salvatore's Old Fashioned Pizzeria offer?

Salvatore's offers in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery services.

Where is Salvatore's Old Fashioned Pizzeria located?

It is located at 1985 East Main St, Rochester, NY 14609, USA.

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