Business Details
About
Pizza RestaurantPapa John's
At Papa Johns Pizza in Rochester, NY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Rochester pizza for any occasion. Call us for pizza delivery in Rochester or stop by 2852 W HENRIETTA RD for carryout to order the best pizza in Rochester, along with breadsticks, wings, and more!
Location
Hours
Reviews
4.1
218 reviews
5 stars
146
4 stars
16
3 stars
11
2 stars
11
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and unprofessionalism.
Food Quality
Inconsistent food quality; many customers noted a decline in taste and preparation, with complaints about burnt crusts and soggy pizzas.
Speed of Service
Generally positive feedback on the speed of service, with many customers appreciating quick order readiness.
Delivery Issues
Frequent complaints about delivery problems, including missing items and late deliveries.
Cleanliness
The establishment is noted for its cleanliness and well-maintained environment.
- RRRaver40575 days ago2.0Last time I was here manager was fighting with employee about paycheck! I watched in terror for 10 minutes because I thought it escalated way out of control. I called police and corporate office out of fear for employees and customers. Extremely unprofessional. Corporate lied to me and said employee was already fired and picking up last paycheck, that is not what happened. Never heard back from them either. Never going back here!!!!!!! Pizza is okay but looks like it's deformed, stores in Cleveland never looked like this stores Pizza. They always have music cranked up very very loud. Door is messed up, you have to push really hard to exit, been like this forever! Do yourself a favor and choose another store!!!!!! Saw Pizza delivery driver smoking a joint in front of store too! The worst Papa John's ever!!!!! This is very rare for me to give such a low rating but this store deserves it!
- GGglenesisJan 2, 20265.0These guys are so fast! And the food is amazing and tasty and the deals are awesome.
- GNGuy NguindouDec 26, 20255.0Demetrius great customer service good vibe thank you papa John for yall customer service got a good worker
- MSMichaela SmithDec 14, 20251.0For anyone who is going to order pizza be aware that you might not get your order from them. As a Uber Eats driver I went in to pick up an order and got denied the pizza because I didn’t have a “ hot bag” and I asked them since when did they start doing that and they said 2 weeks ago… so if you’re ordering pizza from them via Uber or DoorDash or Grubhub and you’re order gets picked up and then cancelled or not even picked up by anybody you know exactly why.
- SAStorm AbrewingDec 13, 20251.0On Sunday, December 5, 2025 i bought 2 large pizzas and and order of garlic parm wings for pick up. By the time I got home, the garlic parm that was pored over the wings soaked through the boxes, not only the box the wings was in but also the pizza boxes . The pizza doesn't even taste the same as they did six months ago. What happened to the quality? I know if I go back, it will be a while ... so disappointed in what I received. Also,
Frequently Asked Questions About Papa Johns Pizza
What are the operating hours for Papa Johns Pizza in Rochester, NY?
Papa Johns Pizza is open daily from 10:00 AM to 11:45 PM on weekdays and until 11:30 PM on weekends for both delivery and takeout.
What services does Papa Johns Pizza offer?
Papa Johns Pizza offers delivery, takeout, order ahead options, and serves dinner, lunch, and dessert.
Where is Papa Johns Pizza located in Rochester?
It is located at 2852 W Henrietta Rd, Rochester, NY 14623.
How can I order Papa Johns Pizza online for delivery or carryout?
You can order online for delivery or carryout through their website or mobile apps using the links provided on their ordering page.
Does Papa Johns Pizza have a mobile app for ordering?
Yes, Papa Johns has an app available on both Apple App Store and Google Play Store for convenient ordering.
Can I buy a gift card for Papa Johns Pizza?
Yes, gift cards are available for purchase via their official website or mobile app.
Are there any nearby coffee shops where I can get a drink before or after my pizza order?
Yes, Starbucks and Kung Fu Tea are nearby coffee shops where you can enjoy a drink before or after visiting Papa Johns Pizza.
What other dining options are near Papa Johns Pizza?
Nearby dining options include KFC, Firehouse Subs, Shanghai Chinese Restaurant, Tsingtao House, Agave Mexican Grill, Tokyo Japanese Restaurant, Arby's, and Seoul House offering a variety of cuisines.
Are there any nearby places where I can buy beverages or snacks along with my pizza order?
Yes, Town Line Liquor And Wine and Smokers Choice are nearby stores where you can purchase liquor, wine, and other beverages to complement your meal.
What competitors are nearby or similar to Papa Johns Pizza in the area?
Nearby competitors include Pizza Hut, Domino's, Little Caesars, Papa Murphy's, and Marco's Pizza.