McDonald's

3.7
817 reviews
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Business Details

729 Long Pond Rd, Rochester, NY
14612, United States
(585) 225-2550
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
729 Long Pond Rd, Rochester, NY
14612, United States

Hours

Reviews

3.7
817 reviews
5 stars
312
4 stars
217
3 stars
121
2 stars
68
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with order accuracy and slow service, particularly in the drive-thru.

Employee Attitude

While some employees were praised for their friendliness, others were criticized for rudeness and lack of attentiveness.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold, stale, or improperly prepared items.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and restrooms.
  • DH
    Dana Hill
    Dec 20, 2025
    5.0
    It's McDonald's but the cashier is the oldest chashier to work McDonald's. Everyone loves her!?
  • LG
    Laura gill
    Dec 5, 2025
    1.0
    Everytime we order our chesse burgers we say PLAIN and they still put everything on it . How hard is it to make a mcdonalds plain burger ?
  • MK
    Marilyn Kearns
    Nov 11, 2025
    5.0
    I absolutely love this McDonald's! The food is great, the employees are always nice and friendly, and especially the deaf gentleman who wipes tables and keeps it spotless inside. He's a great guy, always working with a smile.
  • NM
    Nathan Matroniano
    Oct 29, 2025
    1.0
    One of the worst mcdonalds around and somehow its right in North Greece. Orders usually wrong and they will stand there and argue with you about it even when you show them the receipt, this has happened pretty much every time ive gone there. Also sucks that they dont give you monopoly pieces you are supposed to get with your orders.
  • JC
    Jennifer Cazares
    Sep 23, 2025
    5.0
    I'm rating this mostly for the service. As far as the atmosphere... its mcdonalds. The food is always correct and hot. The service... this is the only mcdonalds I've been to where it is the normal experience to interact with employees with manners. Who appear to actually enjoy their jobs. They're nice... which in comparison to some other area locations... unheard of. There are days where the drive thru line wraps around the building. Recently I believe that is due to new hire training but I have no problem waiting 3 or 4 min to not have some kid shove a drink at me, acting like I'm interrupting their day. I get it. It's mcdonalds, I don't have the highest expectations, so it's a nice surprise.
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 729 Long Pond Rd, Rochester?

McDonald's is open daily from 5:00 AM to midnight.

What are the delivery hours for this McDonald's location?

Delivery is available daily from 5:00 AM to 11:00 PM.