Brand Certified
McDonald's
3.7(819 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
729 Long Pond Rd, Rochester, NY
14612, United States
Certified by McDonald's • Mar 01, 2026
(585) 225-2550
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.7
819 reviews
5 stars
313
4 stars
218
3 stars
120
2 stars
66
1 star
102
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and rude staff interactions.
Food Quality
There were numerous complaints about food being cold, stale, or poorly prepared, with some customers experiencing food-related illnesses.
Cleanliness
Several reviews mentioned unsanitary conditions inside the restaurant, including dirty tables and restrooms.
Positive Staff Interactions
Despite the issues, some customers praised specific employees for their friendliness and helpfulness.
- BTBrad T1 day ago1.0This location has consistently been the second worst McDs in the area. Worst Culver, best W Henrietta! Though if the CEO is shy to eat his companies own creations; maybe I should be leaning into an entirely different brand?! Wendy’s?
- PLPatrick Larkin5 days ago1.0Drive thru service was fast, perhaps too fast. Got home and ate a mcdouble, it tasted a little off but it's McDonald's. Never expect perfection. But as my daughter was eating hers I noticed the meat was nearly black🤢 me, my son and my daughter have been having stomach issues all day from this.
- JRJean RicciutoFeb 1, 20261.0Ordered 2 Big Macs...dry and tasteless
- DCDonna CobleJan 14, 20264.0Fast service
- DHDana HillDec 20, 20255.0It's McDonald's but the cashier is the oldest chashier to work McDonald's. Everyone loves her!?
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's at 729 Long Pond Rd, Rochester?
McDonald's is open daily from 5:00 AM to midnight.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 5:00 AM to 11:00 PM.
Does this McDonald's have a drive-through service and what are its hours?
Yes, the drive-through is open daily from 5:00 AM to midnight.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order McDonald's for delivery or pickup?
You can order via the McDonald's App for iOS or Android, or visit their online ordering site at https://mcdonalds.order.online/business/-5579.
Is there a rewards program available at this McDonald's location?
Yes, customers can join MyMcDonald's Rewards to earn points for free food.
What nearby places can I visit before or after dining at McDonald's?
Near McDonald's you can visit Sawyer Park, a local playground, for outdoor fun or stop by ALDI USA for grocery shopping.
Are there any nearby financial services close to McDonald's at Long Pond Rd?
Yes, nearby are ESL Federal Credit Union, Tompkins Community Bank, and Bank Of Castile if you need banking services.
What fitness and wellness centers are close to this McDonald's?
You can find the Northwest YMCA Health and Wellness and Northwest Family YMCA nearby for gym and wellness activities.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website