Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted consistently poor customer service, with staff being rude, inattentive, and unprofessional.
Order Accuracy
Many customers reported receiving incorrect orders, missing items, or food that did not match their requests.
Wait Times
Customers frequently complained about long wait times both in the drive-thru and inside the restaurant, often exceeding reasonable expectations.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect preparation, and unsatisfactory freshness.
Staff Attitude
A significant number of reviews noted negative attitudes from staff, contributing to an overall unpleasant dining experience.
DD
Dre'
3 days ago
3.0
Was a good fast experience and food was good and hot. I'm mad they gave me the wrong dipping sauce lol
LB
Linda Brink
3 days ago
3.0
Cashier on his phone with ear bud in one ear. No receipt. Order was correct on the screen but not correct in the bag. Yes, mistakes happen. But they happen more when you're not even trying for excellence.
MS
M P Schultz
Feb 27, 2026
1.0
Ordered 2 dbl cheeseburgers a LG fry and a small fry at the drive thru. They were not busy at all. Got the burgers and the small fry but got a med fry instead of the lg that I ordered. When you charge almost $5.00 for a lg fry, you should give people what they pay for. This is not rocket science people!! The people at the window seemed more interested in their personal conversation than taking care of customers. I'd give a 0 if I could.
MD
Matt doe
Feb 27, 2026
1.0
If I could put zero stars I would I ordered here in October for lunch through the app 15 minutes before my lunch break thinking it would make things faster but upon arrival I was told repeatedly they had no order for me then I had to drive off because I had already wasted to much time of my 30 minute break then tried to look up how to cancel the order on the app which it wouldn’t let me because they processed they completed the order on there end I made about 4 cases about this was told I would receive my refund then still nothing then was told they were waiting on the store which still never happened absolute one of the worst customer service I have ever received. Just a large corporation who doesn’t care about there customer will never go back to this location
LH
Lashay Hargrett
Feb 15, 2026
1.0
Most of the employees down to the shift leaders all of there attitudes suck the food is to salty almost inedible McDonald's does themselves no favors by having this franchise under their companies name.Poor quality poor service the whole store needs a revamp and their staff needs proper training on customer service.Im not saying the customer is always right but asking for fresh food and actually getting it should never be a problem especially if a customer doesn't mind waiting.
What are the operating hours for dining in at McDonald's on East Ridge Rd in Rochester?
The McDonald's at 657 East Ridge Rd, Rochester, NY is open daily from 5:00 AM to 2:00 AM, except on Sundays when it closes at 11:00 PM.
During what hours is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 5:00 AM to 2:00 AM, with Sunday drive-thru hours ending at 11:00 PM.
Can I order McDonald's food for delivery and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 1:30 AM except on Sundays when it ends at 10:30 PM.
What contactless or convenience services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services for customer convenience.
How can I order McDonald's conveniently using a mobile app?
You can order using the McDonald's App available on iOS and Android through respective app stores or order online via their delivery URL.
What payment methods are accepted at McDonald's on East Ridge Rd?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's has a drive-thru service available for customers.
What nearby dining options are available if I want alternatives to McDonald's on East Ridge Rd?
Nearby alternatives include Burger King, Subway, Wingstop, and Aladdin Hots & Shakes.
Are there any nearby automotive services close to McDonald's where I can get an oil change or tire repair?
Yes, you can visit Valvoline Instant Oil Change or Firestone Complete Auto Care, both close to this McDonald's location.
Where can I find pharmacy services near the McDonald's at East Ridge Rd?
Rite Aid and Walgreens pharmacies are nearby and accessible for your convenience.
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