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McDonald's

3.4
(1793 reviews)

Business Details

657 East Ridge Rd, Rochester, NY
14621, United States
(585) 342-3940
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
657 East Ridge Rd, Rochester, NY
14621, United States

Hours

Reviews

3.4
1,793 reviews
5 stars
623
4 stars
329
3 stars
312
2 stars
142
1 star
387

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, with staff being rude, inattentive, and unprofessional.

Order Accuracy

Many customers reported receiving incorrect orders, missing items, or food that did not match their requests.

Wait Times

Customers frequently complained about long wait times both in the drive-thru and inside the restaurant, often exceeding reasonable expectations.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect preparation, and unsatisfactory freshness.

Staff Attitude

A significant number of reviews noted negative attitudes from staff, contributing to an overall unpleasant dining experience.
  • DD
    Dre'
    3 days ago
    3.0
    Was a good fast experience and food was good and hot. I'm mad they gave me the wrong dipping sauce lol
  • LB
    Linda Brink
    3 days ago
    3.0
    Cashier on his phone with ear bud in one ear. No receipt. Order was correct on the screen but not correct in the bag. Yes, mistakes happen. But they happen more when you're not even trying for excellence.
  • MS
    M P Schultz
    Feb 27, 2026
    1.0
    Ordered 2 dbl cheeseburgers a LG fry and a small fry at the drive thru. They were not busy at all. Got the burgers and the small fry but got a med fry instead of the lg that I ordered. When you charge almost $5.00 for a lg fry, you should give people what they pay for. This is not rocket science people!! The people at the window seemed more interested in their personal conversation than taking care of customers. I'd give a 0 if I could.
  • MD
    Matt doe
    Feb 27, 2026
    1.0
    If I could put zero stars I would I ordered here in October for lunch through the app 15 minutes before my lunch break thinking it would make things faster but upon arrival I was told repeatedly they had no order for me then I had to drive off because I had already wasted to much time of my 30 minute break then tried to look up how to cancel the order on the app which it wouldn’t let me because they processed they completed the order on there end I made about 4 cases about this was told I would receive my refund then still nothing then was told they were waiting on the store which still never happened absolute one of the worst customer service I have ever received. Just a large corporation who doesn’t care about there customer will never go back to this location
  • LH
    Lashay Hargrett
    Feb 15, 2026
    1.0
    Most of the employees down to the shift leaders all of there attitudes suck the food is to salty almost inedible McDonald's does themselves no favors by having this franchise under their companies name.Poor quality poor service the whole store needs a revamp and their staff needs proper training on customer service.Im not saying the customer is always right but asking for fresh food and actually getting it should never be a problem especially if a customer doesn't mind waiting.

Frequently Asked Questions About McDonald's

What are the operating hours for dining in at McDonald's on East Ridge Rd in Rochester?

The McDonald's at 657 East Ridge Rd, Rochester, NY is open daily from 5:00 AM to 2:00 AM, except on Sundays when it closes at 11:00 PM.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to 2:00 AM, with Sunday drive-thru hours ending at 11:00 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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