McDonald's

3.4
1776 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
657 East Ridge Rd, Rochester, NY
14621, United States

Hours

Reviews

3.4
1,776 reviews
5 stars
619
4 stars
330
3 stars
309
2 stars
141
1 star
377

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and unsatisfactory preparation.

Operational Issues

Frequent complaints about the restaurant being closed during advertised hours and problems with mobile orders.

Staff Attitude

Several customers noted unprofessional behavior from staff, including rudeness and lack of attention to customer needs.
  • GR
    GENE Rivera
    Dec 31, 2025
    1.0
    Food was not good ,not fresh,food was just threw in the bag,frys we're all over the bag, ordered a double cheese burger with no cheese got a plain burger,no pickle no nothing, definitely will not be going back to that location
  • CM
    Cierra Mallo
    Dec 28, 2025
    5.0
    I rate this place 1 star because me and my friends just wanted to get some ice cream and food so we got the food and ice cream but then another person wanted ice cream so we turned around And we tryed to get More ice cream but The guy said that the ice cream was shut down today and we just got ice cream two minutes ago before that so when we got up to the next window, we asked for them to check again and see if the ice cream machine is like broken and they ended up making us ice cream and I guess they just didn’t feel like making ice cream and again like when I had my food they always gave me the wrong thing they didn’t give me my sauce they literally gave me apple slices and the happy meal for the kids. I do not recommend going to this McDonald’s again.
  • RD
    Ryny Davis
    Dec 23, 2025
    1.0
    I see why the rating is so low for this location. The other east ridge location is definitely the better choice. I placed a curbside order today at 12:03, didn't get my food until 12:33. Pulled around to the drive thru after 20 mins to just ask for it. When I explained what was going on. The guy said "I don't know what to tell you. I guess I can ask the manager or something". Was quiet for like 3 minutes and he finally said someone just came outside with it. Someone finally came out, said the wrong name. Then when I finally get into the bag. Everything is cold and the drink is wrong. Wrong flavor, wrong size and tasted terrible. Mind you, the drink I asked for, I paid like almost a $1 extra for. Fries were supposed to be a large, definitely got a medium in a large container. No fries floating around the bag, genuinely just barely gave me any. I get that it's fast food. But it wasn't even really busy. And I've had far better service at locations that are consistently busy. Didnt go in to soeak to a manager. Since based on the team members I encountereds customer service, my expectations of a manager wasn't high. Definitely contacting corporate, this was a trash experience. Even for a McDonald's.
  • JT
    Jerryluis Teissonniere
    Dec 19, 2025
    2.0
    A specific worker is really nice and all, but I kept seeing people goofing off while working. And the wait time is crazy. I only ordered some fries and a coke and it's been more than 30 minutes and I still haven't received my order. I suggest you only come here if you aren't in a rush or if you have patience
  • JV
    Jenyclaribel Vazquez
    Dec 18, 2025
    5.0
    The breakfast is very good I got the number five it was like a burger but instead of the meat you would get the sausage with cheese and the egg it’s literally soooo good my favorite sandwich.

Frequently Asked Questions About McDonald's

What are the operating hours for dining in at McDonald's on East Ridge Rd in Rochester?

The McDonald's at 657 East Ridge Rd, Rochester, NY is open daily from 5:00 AM to 2:00 AM, except on Sundays when it closes at 11:00 PM.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to 2:00 AM, with Sunday drive-thru hours ending at 11:00 PM.