Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,977 reviews
5 stars
601
4 stars
362
3 stars
340
2 stars
200
1 star
474
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.
Service Speed
Many reviews highlighted extremely slow service, with long wait times for both drive-thru and in-store orders.
Cleanliness
Customers expressed concerns about the cleanliness of the restaurant, mentioning dirty tables, floors, and unsanitary food preparation practices.
Customer Service
Feedback indicated a pattern of rude and dismissive behavior from staff, contributing to a negative customer experience.
Operational Issues
Several reviews noted that the location often closed early, had inconsistent hours, and was frequently out of popular menu items.
- MDMark Depinto1 day ago1.0Dining room closed at 12… Slow service at the drive through, no cars in line Got wrong order then told to pull up to get correct order that then took 15 mins to put ketchup mustard and pickles on a burgers. What is going on here, will never return! Where’s the management? Then worker comes out and asks what are you waiting for?! Is this place serious?
- GLgloria lopezNov 15, 20251.0It supposed to open at 5:30 am and at 5:50 am I’m still waiting because “they are not ready yet” while 2 employees are talking outside. Very unprofessional, not friendly and have a hard time every time I come here.
- KGKatie GigiNov 8, 20251.0I went there with my daughter and one of the cooks was so rude and makeing threats saying he was going to his car for something for me and my 7 year old daughter I would never bring my child there again NOT THE PLACE TO BRING KIDS INSIDE WITH HIM WORKING THERE !!!
- ASAmiri SamuelNov 2, 20251.0Went to this location over the Halloween weekend to try a new chips ahoy drink. My daughter wanted to try make a long story so we ended up buying food which we got a bundle box. Oh my God that location should be closed. The chicken nuggets were ripped apart we don’t know if somebody bit into them or anything. Everything was wrong with the order. They ended up giving us a regular frappe instead of the special sea drink that is being made now tried to call them. I did everything possible they were not using hairnets or the right equipment to prepare food. The store was beyond disgusting fountain drink was not cleaned for days papers from the straw and Atkins everywhere the floor, dirty and tables not wipe down a horror, story and food poisoning to come.
- JLJames LockhartOct 29, 20251.0This has got to be the worst McDonalds in the world! I just had them deliver via Grubhub and I ordered a two cheeseburger MEAL with fries and a chocolate milk, a Big Mac MEAL with fries and a Coke, and an Oreo McFlurry. They tape a receipt to the bag… so the fact that there are FOUR ITEMS MISSING is absolute unacceptable! How do you forget TWO FRIES, a CHOCOLATE MILK, and an OREO MCFLURRY when the darn list is on the bag?!?! And I wish I can say that this was the first time but in a year and a half it’s probably closer to 7 times; this was just by far the dumbest and worst screw up! Avoid this place!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 820 Culver Rd, Rochester?
McDonald's at 820 Culver Rd is open daily from 5:00 AM. It closes at 1:00 AM from Monday to Saturday and at 11:00 PM on Sunday.
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, McDonald's at 820 Culver Rd offers drive-thru service daily from 5:00 AM until 1:00 AM Monday through Saturday, and until 11:00 PM on Sunday.
Can I order McDonald's delivery and when is delivery available?
Delivery is available from 5:00 AM to 12:30 AM Monday through Saturday and until 10:30 PM on Sunday. You can order online via the provided delivery URL.
What pickup and delivery options are available at this McDonald's location?
This McDonald's supports curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app to order from McDonald's and where can I download it?
Yes, you can order via the McDonald's app available on the Apple App Store and Google Play Store. Links to download are provided in the profile.
Where is McDonald's located and how can I contact them?
McDonald's is located at 820 Culver Rd, Rochester, NY 14609, USA. You can contact them at +1 585-288-1182.
Are there any pizza restaurants near McDonald's on Culver Rd?
Yes, Domino's Pizza and Papa John's Pizza are nearby, offering additional dining choices if you want to explore other fast food options near McDonald's.
What religious or cultural centers are close to McDonald's on Culver Rd?
Nearby you can find Hamidiye Mosque, Hamidiye Academy, Islamic Culture Center of Rochester, Ahmadiyya Muslim Community Church, Ahmadiyya Movement In Islam, and The Church of Jesus Christ of Latter-day Saints.
Are there any health or medical facilities near this McDonald's location?
Yes, Strong Memorial Hospital, UR Medicine Primary Care – Culver Medical Group, UR Medicine Primary Care – Anita Ray, MD, MPH, Culver Medical Group, Urmc Labs, and UR Medicine Labs are located nearby for your healthcare needs.