McDonald's

Reviews

• JG

  Joshua Greer

  Feb 15, 2026
  4.0
  I like it here
• FE

  flawed engineer

  Feb 2, 2026
  1.0
  One of the worst McDonald’s I’ve been to. Coffee is always cold. The manager with glasses doesn’t care and gives an attitude. Even asking to heat the coffee results in a cold coffee. You request something special but rarely get it. The door is mostly locked and employees don’t care about opening it. There are two employees who actually care, others are useless. I saw an employee vaping inside McDonald’s.
• KK

  Kandi Kay

  Feb 2, 2026
  1.0
  This is honestly one of the worst mcdonalds In rochester. Employees are always angry and they never let me scan my reward points
• DW

  Daniel W

  Jan 16, 2026
  1.0
  Terrible experience- At their slow rush stage - I was pushed to the parking lot, had to wait 5 min, and the employee brought out the wrong food. , very off putting
• AS

  Annette Sattelberg

  Jan 11, 2026
  1.0
  I never do a review. But after having employee s trying to gaslight me about my nuggets, I feel like I have to do one. Often times you get nuggets and they have been sitting in the warmer for who knows how long. So when I order them , I order a fresh 20 piece well done so they have no choice to make new ones. I watched them take them out of the warming tray and box them and put them up and bag them to which I told the girl behind the counter (who btw I ordered a large and gave me a medium and she didn’t want to take the order in the first place ) that they weren’t well done. She said that she put it on the order and they know what they are doing to which I said I watched them take them out if the warmer and bit make fresh ones. I then asked the female manager for two apple pies and I told her the problem with my order to which she tried to reiterate what the cashier said and I said I watched them take them from the warmer , so they aren’t fresh. And she walked away. And another worker (not sure if he was a manager) walked up and asked me what I needed and I explained the situation. To Which he said , did you see them put them in ? And asked if I looked at them? Trying to gaslight me. I told him I worked at McDonalds for 7 years. And said when you take them out of the warmer, they are the ones made for everybody and not a special order. I had to go back and forth with these people just to get my nuggets how I wanted them. I do not suggest to anybody to go to this McDonald’s because good customer service happens by accident.

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