Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
2,035 reviews
5 stars
668
4 stars
297
3 stars
354
2 stars
175
1 star
541
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported consistently poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted issues with food being cold, poorly prepared, or incorrect, leading to dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions, particularly in restrooms and overall restaurant cleanliness.
Staff Behavior
There were multiple complaints about staff being unprofessional, including swearing and lack of customer engagement.
Management Issues
Customers expressed concerns about management's inability to address staff behavior and operational inefficiencies.
- ALAaron LeslieNov 11, 20254.0The food met the McDonald's standard i had the double cheeseburger meal
- MRMarcus RadneyOct 22, 20251.0The service is horrible here
- GLGerman LobatonOct 14, 20253.0Standard fast food type place but the service is always poor. It seems to be a contactless type of establishment and it’s hard to get a staff member to acknowledge your presence. The fare hasn’t changed from when I was a child.
- MKMd KhOct 14, 20251.0I ordered a burger from McDonald’s, and it was the worst service I’ve ever experienced! After a long wait, I received something completely different from what I ordered. I asked for no cheese, but they added cheese. I asked for no pickles, but they added them anyway. On top of that, there were no napkins or straw, and the drink was 99% ice and 1% Coke! The fries tasted like they were made a week ago — very bad quality. The experience was so disappointing that I threw the order in the trash, and this will be the last time I order from McDonald’s.
- KOKathrine OkeenOct 12, 20251.0Was there at 7pm tonight. Car in Front of me ordered a ridiculous amount of food and held up the entire line; put an end to this. We got 2 Big Mac meals; fries were cold and big mac was also cold with a piece od cheese slapped on it. Sorry not again.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 788 Lake Ave, Rochester?
McDonald's is open 24 hours a day, 7 days a week at this location.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 with options including curbside pickup, same day delivery, and no-contact delivery.
Is there a drive-thru service available at this McDonald's?
Yes, the drive-thru is open 24 hours a day, 7 days a week.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I view the menu for this McDonald's?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Can I order McDonald's food through an app?
Yes, you can order via the McDonald's app available on the Apple App Store and Google Play Store.
Does this McDonald's location have WiFi available?
Yes, WiFi is available for customers at this location.
What nearby stores can I visit when I come to McDonald's at 788 Lake Ave?
Nearby you can find Dollar General, Golden Lake Asian Foods grocery store, and Tops Friendly Markets supermarket among others.
Are there any parks or outdoor attractions close to this McDonald's?
Yes, Lower Falls Park, Maplewood Rose Garden, and Genesee River Lower Falls are nearby and great spots to visit before or after your meal.
What other dining options are near this McDonald's?
Nearby dining options include Mojoes Chicken, CJ's Southern Soul, Wendy's, Dunkin', and Kandis's bar and restaurant.