Brand Certified
McDonald's
3.2(2067 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
788 Lake Ave, Rochester, NY
14613, United States
Certified by McDonald's • Mar 01, 2026
(585) 254-8960
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
2,067 reviews
5 stars
680
4 stars
297
3 stars
354
2 stars
174
1 star
545
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and frequent order mistakes.
Food Quality
Customers reported issues with food being cold, incorrect, or poorly prepared, leading to dissatisfaction.
Management Issues
Feedback indicated a lack of effective management and support for staff, contributing to a chaotic work environment.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in restrooms and food preparation areas.
Positive Experiences
Despite the negative feedback, some customers praised individual staff members for their excellent service.
- HJHebrew June5 days ago4.0I went in to get my daughter an order. Because they drive through, it was seriously full so I ordered my daughter's meal.And I had to wait a little while.But it wasn't too bad.
- AKAk4l Keyaira_AnthonyFeb 19, 20261.0I ordered food from there I had got my baby a 6 piece chicken nugget with sweet and sour sauce and I had got me the new chicken sandwich with a sprite and a Medium SHNK shake first and foremost my sandwich wasn’t in the bag at all fries was in the bag no sauce and my shake was supposed to be a medium it’s a small like I really be trying not to complain but like come on now do better
- JSjake shepherdFeb 12, 20261.0fries are always shorted and over cooked and soggy and their attitudes are terrible
- SSSamir SBJan 20, 20265.0What the actual heck McDonald why the hell does my food has been bitten n had teeth marks on it
- JJJason Flores JrDec 24, 20255.0Really wish I could remember the name but whoever the manager is at this location on a Xmas eve night during rush hour , full of orders , inside , drive thru and all the delivery orders , still had this location under complete control. Talking with customers while telling his employees everything is fine just one thing at a time don't worry and just don't get mixed up just stay 1 at a time and everything. Amazing man absolutely amazing. Sorry It stood out to me and I had to come back and write review for this and even change my rating from awhile ago. Give that dude a raise , again I wish I could remember the name but....
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 788 Lake Ave, Rochester?
McDonald's is open 24 hours a day, 7 days a week at this location.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 with options including curbside pickup, same day delivery, and no-contact delivery.
Is there a drive-thru service available at this McDonald's?
Yes, the drive-thru is open 24 hours a day, 7 days a week.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I view the menu for this McDonald's?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Can I order McDonald's food through an app?
Yes, you can order via the McDonald's app available on the Apple App Store and Google Play Store.
Does this McDonald's location have WiFi available?
Yes, WiFi is available for customers at this location.
What nearby stores can I visit when I come to McDonald's at 788 Lake Ave?
Nearby you can find Dollar General, Golden Lake Asian Foods grocery store, and Tops Friendly Markets supermarket among others.
Are there any parks or outdoor attractions close to this McDonald's?
Yes, Lower Falls Park, Maplewood Rose Garden, and Genesee River Lower Falls are nearby and great spots to visit before or after your meal.
What other dining options are near this McDonald's?
Nearby dining options include Mojoes Chicken, CJ's Southern Soul, Wendy's, Dunkin', and Kandis's bar and restaurant.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website