McDonald's

3.7
953 reviews
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Business Details

3781 Westridge Rd, Rochester, NY
14626, United States
(585) 720-6010
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3781 Westridge Rd, Rochester, NY
14626, United States

Hours

Reviews

3.7
953 reviews
5 stars
368
4 stars
233
3 stars
150
2 stars
64
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing disappointment in the quality of their meals.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty tables and greasy floors, impacting their dining experience.

Staff Behavior

There were several complaints about rude or unprofessional staff interactions, including poor customer service from management.

Inconsistent Experience

Customers experienced a mix of good and bad service, indicating that the quality of service and food can vary significantly depending on the time and staff.
  • MP
    Michael Postilli
    Nov 15, 2025
    2.0
    It's McDonald's. Expensive food, cheaply made, and not even that fast anymore.
  • MK
    Michael Kelly
    Nov 6, 2025
    1.0
    Horrible personality working the drive thru, she didn't utter a word or even make eye contact. I don't understand why management would put this young lady to work with customers it blows my mind
  • JS
    James Smith
    Oct 19, 2025
    3.0
    Not organized, cold food twice
  • RW
    R. Wood
    Oct 16, 2025
    1.0
    Pulled up. "Wait please" The other line has cars pulling up, ordering, pulling ahead. Finally, they take my order. Cut me off 4x. I then see my order vanish from the screen, get replaced by the order in the image, and the employee eventually says, "pull on up." I try to confirm my order 1st but no one answers. At the window, I have to restate my order again. The food was somehow still cold and not very good. An absolute train wreck of a McDonald's. And that's saying something.
  • KN
    Kira North
    Oct 15, 2025
    1.0
    Drink was barely half full.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 3781 Westridge Rd, Rochester, NY?

McDonald's is open every day from 6:00 AM to 11:00 PM.

What hours is the McDonald's drive-thru open?

The drive-thru operates daily from 6:00 AM until midnight.