McDonald's

3.7
954 reviews
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Business Details

3781 Westridge Rd, Rochester, NY
14626, United States
(585) 720-6010
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3781 Westridge Rd, Rochester, NY
14626, United States

Hours

Reviews

3.7
954 reviews
5 stars
370
4 stars
235
3 stars
150
2 stars
64
1 star
135

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, slow response times, and incorrect orders.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing disappointment in the freshness and preparation of their meals.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty tables and greasy floors, contributing to an uncomfortable dining experience.

Inconsistent Experience

Reviews indicated a hit-or-miss experience, with some customers praising good service and food while others reported significant issues.
  • DH
    Donna Hubbard
    Dec 16, 2025
    4.0
    They dropped their salads from their menu. If you're GF or vegetarian, I would not recommend going here.
  • MP
    Michael Postilli
    Nov 15, 2025
    2.0
    It's McDonald's. Expensive food, cheaply made, and not even that fast anymore.
  • MK
    Michael Kelly
    Nov 6, 2025
    1.0
    Horrible personality working the drive thru, she didn't utter a word or even make eye contact. I don't understand why management would put this young lady to work with customers it blows my mind
  • JS
    James Smith
    Oct 19, 2025
    3.0
    Not organized, cold food twice
  • RW
    R. Wood
    Oct 16, 2025
    1.0
    Pulled up. "Wait please" The other line has cars pulling up, ordering, pulling ahead. Finally, they take my order. Cut me off 4x. I then see my order vanish from the screen, get replaced by the order in the image, and the employee eventually says, "pull on up." I try to confirm my order 1st but no one answers. At the window, I have to restate my order again. The food was somehow still cold and not very good. An absolute train wreck of a McDonald's. And that's saying something.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 3781 Westridge Rd, Rochester, NY?

McDonald's is open every day from 6:00 AM to 11:00 PM.

What hours is the McDonald's drive-thru open?

The drive-thru operates daily from 6:00 AM until midnight.