Brand Certified
McDonald's
3.7(962 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
3781 Westridge Rd, Rochester, NY
14626, United States
Certified by McDonald's • Mar 01, 2026
(585) 720-6010
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.7
962 reviews
5 stars
372
4 stars
235
3 stars
151
2 stars
66
1 star
138
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences of poor customer service and long wait times.
Food Quality
Numerous reviews highlighted issues with food being cold, poorly prepared, or incorrect, leading to dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions in the dining area and bathrooms, contributing to a negative experience.
Inconsistency
Service and food quality were described as hit or miss, with some customers experiencing good service while others faced significant issues.
- MLMichelle LattimoreFeb 20, 20261.0Last night the girl at the window was short patience. Handed us 1 order said bye and closed the window. Instead of we were the only ones there and she should have come back to the window. Enclosed is pictures of how my daughter sandwich turned out. Terrible and unfriendly location. Manager needs to to better training ! Cant even post a picture the top bun on big Mac were plain, empty. Patties were on the bottom like someone punched the meat apart. To bad I can't show a picture. Beware of this location across from elmridge, terrible!
- JMJennifer MatuszakFeb 14, 20262.0Every-time I receive my order it’s always the same…. I went today and a not so busy time in the drive thru, picked up my mobile order and received a very sloppy sandwich…. They do not ever take the time to send out good/well put together food…. I purchased the daily double value meal and received a sandwich with way to much mayo when I asked for light mayo and they did not include the tomato’s so I paid $6 for a very messy double hamburger…. See picture below…. Do better!!!
- JMjames mcdanielFeb 13, 20261.0Pulled up to the order windows lady said can I help you then the car is in laying next to me pulled up and I got cut off and they took their order first so I waited for my turn and the car behind them pulled up and they took their order first, so I waited for two other cars after I was first in line so I decided to go up to the window and order then the rude woman after the window said I could not order and I said I will not leave until I put my order in because I waited for two people that were behind me. Very rude drive up woman.
- BBBobbyJan 20, 20261.0Burnt bagel again
- DHDonna HubbardDec 16, 20254.0They dropped their salads from their menu. If you're GF or vegetarian, I would not recommend going here.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 3781 Westridge Rd, Rochester, NY?
McDonald's is open every day from 6:00 AM to 11:00 PM.
What hours is the McDonald's drive-thru open?
The drive-thru operates daily from 6:00 AM until midnight.
Does this McDonald's location offer delivery and curbside pickup services?
Yes, this McDonald's offers delivery, same-day delivery, curbside pickup, and no-contact delivery services.
Where can I order McDonald's for delivery online?
You can order delivery from McDonald's online at https://mcdonalds.order.online/business/-5579 or via their mobile app.
What payment methods are accepted at McDonald's on Westridge Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru facility?
Yes, this McDonald's has a drive-thru available for customer convenience.
What are some nearby restaurants customers might visit before or after McDonald's?
Nearby restaurants include Dunkin' for coffee and donuts, Chili's Grill & Bar for American and Tex-Mex cuisine, and Red Fedele's Brook House for Italian and American dishes.
Are there local shopping centers near McDonald's on Westridge Rd where customers can shop?
Yes, Greece Ridge The Mall At Rochester is a nearby shopping center customers can visit to shop before or after dining at McDonald's.
What automotive services are available near McDonald's at 3781 Westridge Rd?
There are several nearby automotive services including Brian's Alignment & Service, Monro Auto Service and Tire Centers, and Firestone Complete Auto Care.
Does McDonald's offer any rewards or loyalty programs?
Yes, McDonald's offers MyMcDonald's Rewards where you can earn points for free food.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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