McDonald's

3.3
1069 reviews
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Business Details

3303 Chili Ave, Rochester, NY
14624, United States
(585) 889-3150
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3303 Chili Ave, Rochester, NY
14624, United States

Hours

Reviews

3.3
1,069 reviews
5 stars
342
4 stars
207
3 stars
183
2 stars
87
1 star
250

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Food Quality

While some customers enjoyed the food, there were complaints about cold, old, or poorly prepared items.

Cleanliness

Several reviews mentioned the need for better cleanliness in the restaurant, with reports of dirty tables and unsanitary conditions.
  • RC
    Robin Carson
    2 days ago
    4.0
    No counter service, kiosk only. Good location and very busy. Food was as expected.
  • AP
    Alana Petronio
    Dec 26, 2025
    5.0
    I’ve been to this location a few times for breakfast. The food and service are a 10/10. My food is always fresh, fast, and accurate! I don’t eat cheese and I like to add things from time to time and they ALWAYS get it right! I’m so happy I don’t have to go back to get something remade due to them putting cheese on it… also, everyone so nice! Thank you so much for being a great fast food location I can rely on when I forget my breakfast in the morning! I’ll have to try them out for lunch sometime!!
  • VW
    Varrick Wattson
    Dec 21, 2025
    3.0
    this place is okay on the service but the coffee is chronically weak tasting and gross, I get a coffee everyday from McDonald's so 😭 unfortunately I just go to tim Hortons near here and pay more just to avoid this locations coffee
  • WW
    whitstorm
    Dec 19, 2025
    1.0
    The way these McDonald's employees talk, is horrendous. This location allows them to work with flip flops. Not very friendly, not polite and talk to you as if youre nothing but a person who they'll never see again.
  • TK
    Tracy Kuipers
    Dec 16, 2025
    1.0
    I ordered a spicy chicken deluxe with cheese. This was definitely not a deluxe or even had cheese! There wasn't even lettuce or sauce on it. This is the last time I waste anymore money at this location!!
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Frequently Asked Questions About McDonald's

What are the main operating hours for this McDonald's location?

This McDonald's location is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.

During what hours is the drive-through service available?

Drive-through is open from 5:00 AM to midnight Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.