Brand Certified
McDonald's
3.3(1072 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
3303 Chili Ave, Rochester, NY
14624, United States
Certified by McDonald's • Mar 01, 2026
(585) 889-3150
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,072 reviews
5 stars
341
4 stars
207
3 stars
184
2 stars
88
1 star
252
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some experiences exceeding 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and modifications not being honored.
Staff Attitude
Feedback varied on staff friendliness, with some customers noting kindness while others reported rudeness and poor customer service.
Food Quality
There were mixed reviews on food quality, with some customers receiving cold or poorly prepared items, while others praised the freshness.
Cleanliness
Several customers mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
- TOTresia O'Shea4 days ago1.0Dear Owner, Hire more staff , pay them a reasonable wage and train them in basic customer service. If I could give them a (-) rating I would. The staff lacks absolutely any customer service awareness, the food is never hot and the orders are never, ever correct. I just waited 15 minutes and then had to wait for them to remake the meal. Help your staff to be successful. This place is always busy. Imagine if the meals were actually correct or hot. Thank you
- SSSSSFeb 25, 20263.0Don't normally do fast food; spontaneous hit
- JCJordan ConeFeb 10, 20263.0Needs work on being fast and consistent with every burger
- SSSy'Asia SmithJan 20, 20261.0I’ve never had any problems with this location until today. First they handed me the wrong order 😑 I ordered a bacon QP and they gave me a double QP with no bacon, the sandwich had a weird odor. I could not eat it because I was turned off. Secondly, the fries were beyond salty. McDonald’s never tasted so nasty.
- CMChris MLJan 17, 20262.0The staff was doing their best and they were kind and working as hard as they could. That said, I ordered 2 cheeseburgers, 2 shakes and a 6 piece nuggets at 12:23 pm ,on the app. I got there around 12:50 or so. There was no line. He was just starting to make my order and walked out with it just after 1 pm. One of the cheeseburgers was made wrong. I know it's lunch time and they were very busy, but almost 40 minutes for thar is less than optimal. Atmosphere? It's McDonald's. Nobody goes for the ambience, and it wasn't dirty or anything so 5 stars is fine...
Frequently Asked Questions About McDonald's
What are the main operating hours for this McDonald's location?
This McDonald's location is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.
During what hours is the drive-through service available?
Drive-through is open from 5:00 AM to midnight Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.
Can I order McDonald's delivery here, and what are the delivery hours?
Yes, delivery is available from 5:00 AM to 11:30 PM Monday through Saturday, and 6:00 AM to 10:30 PM on Sunday.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services are offered at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
This McDonald's is located at 3303 Chili Ave, Rochester, NY 14624, United States.
Is there a mobile app I can use to order from this McDonald's?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
What nearby places can I visit before or after dining at McDonald's?
Nearby places include REV IT UP Bar and Grill, Sweet Sammie Jane's Pastry Shop, and Memorial Park, perfect for a post-meal stroll or dessert.
Are there fitness centers near this McDonald's for a convenient workout?
Yes, Chili Fitness Center and Rochester Fitness Center are close by, making it easy to combine a workout with a meal.
Can I find other dining options near McDonald's?
Nearby dining options include Knuckles Knockout Grill, Good Smoke BBQ, and Golden Garden Chinese Restaurant.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website