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McDonald's

3.4
(1608 reviews)

Business Details

35 Spencer Port Rd, Rochester, NY
14606, United States
(585) 429-5824
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
35 Spencer Port Rd, Rochester, NY
14606, United States

Hours

Reviews

3.4
1,608 reviews
5 stars
551
4 stars
340
3 stars
258
2 stars
130
1 star
329

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers feeling ignored or mistreated during their visits.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Speed of Service

Many customers experienced long wait times both in the drive-thru and inside the restaurant, often citing slow service as a major complaint.

Food Quality

Several reviews mentioned that the food was often cold, stale, or poorly prepared, leading to dissatisfaction with the overall dining experience.
  • RM
    Ryan McKenrick
    5 days ago
    5.0
    We da best McDonald's habibi
  • JR
    Jocelyn Robinson
    Feb 25, 2026
    3.0
    When I arrived I wanted to order and they act like I had 7 heads
  • RM
    Rudy Mccaskill
    Feb 16, 2026
    1.0
    Way too slow, employees don't even acknowledge you standing there smh
  • L3
    Lina_Wolf 3
    Feb 9, 2026
    1.0
    I will never understand how they always mess up my food. Sometimes I don’t get everything i ordered or they make my food wrong i really think they need to start paying attention more.
  • DC
    Daniel Cambisi
    Jan 25, 2026
    1.0
    They did not give me my 3 cents change. When I asked them for the 3 penny's they said they dont have it and wound not give me a nickel. I returned the food and called the manager and they said they don't give penny's meaning they rip off hundreds of people a day. I will not go back.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 35 Spencer Port Rd, Rochester?

Delivery is available from 5:15 AM to 11:45 PM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:30 AM until midnight Monday through Thursday, stays open until 4:00 AM on Friday, is open 24 hours on Saturday, and from 4:00 AM until midnight on Sunday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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