Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,595 reviews
5 stars
545
4 stars
341
3 stars
257
2 stars
126
1 star
326
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with how orders were handled.
Speed of Service
Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant, with some stating it took over 30 minutes to receive their food.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.
Food Quality
Feedback indicated that food quality was often poor, with complaints about cold, stale, or improperly prepared items.
- CLChristopher Loreca1 day ago1.0The people here are special the manager always has an attitude in the morning and they always trying to overcharge
- SBSeph BaileyNov 13, 20251.0Was told I couldn't use multiple promos from Monopoly that I spent money on, seems the owners a greedy little snob who cares more about money then the costumers.
- MRMegan RiveraNov 11, 20251.0Decided to try the new buffalo chicken sandwich today. Get home and I have a plain piece of chicken with buffalo sauce, no bacon no cheese no lettuce tomato nothing. I threw it straight in the garbage and the fries because there's nothing more upsetting especially in this economy than wasting my money. And too angry to drive back. It amazes me that people with the simplest jobs can't do them properly. Will not go back to this location I will drive to Greece where I've never had this issue.
- TLT LNov 11, 20251.0Ordered door dash happy meal. It was missing fries. The burger was greasy and looked like it was cooked on a dirty grill. Next morning went through drive thru with 1 person ahead of me it took 4 minutes. The person ahead me just ordered a coffee and sandwich. I ordered a coffee I went to taste it and there was paper in the coffee. Total time spent at drive thru 9 minutes.
- SDSnake DocNov 2, 20251.01 star because I cant give 0. Ordered ahead and when I got to the drive-through was very rudely told (not even greeted) by the woman on the other end that they weren't accepting online orders (lie) and I would need to cancel it and pay cash. Tried to cancel but app wouldnt let me said they were already preparing my order. Contacted corporate immediately but will never visit this location again
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 35 Spencer Port Rd, Rochester?
Delivery is available from 5:15 AM to 11:45 PM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 5:30 AM until midnight Monday through Thursday, stays open until 4:00 AM on Friday, is open 24 hours on Saturday, and from 4:00 AM until midnight on Sunday.
What services does this McDonald's offer?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What payment options are accepted at McDonald's on Spencer Port Rd?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I order McDonald's food online for delivery or pickup?
You can order online through McDonald's official delivery website or use the McDonald's App available on iOS and Android platforms.
What promotions or rewards programs are available at this McDonald's?
Customers can join MyMcDonald's Rewards to earn points for free food through their loyalty program.
What are the opening hours for in-store dining at this McDonald's?
In-store dining is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and open 24 hours on Friday and Saturday.
Are there other fast food options near McDonald's at 35 Spencer Port Rd?
Yes, nearby fast food options include another McDonald's, Burger King, Taco Bell, and Subway, providing customers with a variety of choices in the area.
What nearby facilities can customers visit before or after eating at McDonald's?
Customers can visit nearby places like Rite Aid for pharmacy needs, Planet Fitness for workouts, or Cordello's Pizzeria for additional dining options.
How can customers use nearby transit or services to access McDonald's at 35 Spencer Port Rd?
Customers may find it convenient to use services like the Chase ATM or visit nearby businesses such as Modern Nails and Great Clips while visiting the area around McDonald's.