McDonald's

3.5
2350 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
420 Monroe Avenue, Rochester, NY
14607, United States

Hours

Reviews

3.5
2,350 reviews
5 stars
839
4 stars
456
3 stars
451
2 stars
198
1 star
406

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially during peak hours, with some stating it took over 40 minutes to receive their orders.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty dining areas and bathrooms, although some customers noted improvements.

Customer Service

Feedback on customer service was mixed; while some praised friendly staff, others reported rude behavior and poor handling of complaints.

Order Accuracy

Many customers experienced issues with missing or incorrect items in their orders, indicating a consistent problem with order accuracy.

Food Quality

While some customers enjoyed their meals, others complained about food being cold or not fresh, particularly during busy times.
  • CN
    Corey Nicholson
    Jan 3, 2026
    1.0
    Ordered a Medium coffee 4sugers and 2creams and 2 hash browns. They told me to pull in a parking space and had me waiting like 15 minutes. They seen me getting out and met me at the door saying the food just got done and it's not even hot coffee cold also.I understand it's cold outside but it's shameful to leave someone food sitting because you don't wanna do your job. I can't call and talk to manager because phone been busy over 5 minutes. Management needs to step in asap
  • BE
    Bryon English
    Nov 16, 2025
    2.0
    I don't care for this McDonald's. It's always super busy. Was in line for a hour. Go to another one if you can
  • AL
    Aaron Leslie
    Nov 11, 2025
    3.0
    Just average
  • LE
    Lloyd Egan
    Oct 3, 2025
    4.0
    It was a classic McDonald's so I don't know if there's much more to tell you
  • PS
    Place Evaluation Specialist
    Sep 27, 2025
    1.0
    Unsafe.untested.unclean.stay away

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week.

Does this McDonald's offer drive-thru service and what are its hours?

Yes, the McDonald's has a 24/7 drive-thru service available every day.