Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor handling of orders.
Food Quality
Food quality is inconsistent, with reports of cold, stale, or improperly prepared items, though some customers enjoyed fresh meals.
Cleanliness
Many reviews highlight cleanliness issues, including dirty floors and unsanitary conditions, impacting the overall dining experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Speed of Service
Service speed is often criticized, with long wait times reported in both drive-thru and in-store experiences.
TH
Terry Herne
2 days ago
5.0
Hilton McDs is terrific
MH
Matthew Hankey
Nov 9, 2025
1.0
Went through drive thru, forgot my sauce and my fries. Bit into my burgers was supposed to just have ketchup. They were smothered in onions. Mcdonalds inside smelled like weed
KB
Kama Brown
Nov 1, 2025
2.0
I fell about 6 months ago and still haven't gotten a phone call from anybody
PS
Pamela DiNicola formerly Smith
Oct 28, 2025
4.0
I really love there 🍟 fries and sweet tea. My husband likes the coffee there. If going through the window MAKE Sure THEY PUT THE LID ON TIGHTLY so you don't get BURNT like we did.
AA
Akiel
Oct 7, 2025
1.0
Very rude ! The worker Caucasian with ponytail that was working window today October 7th at around 7:30 pm they charge me for medium coke with one of my children’s kids meal I said wait they all should have small kids meal cups can u switch that to small she said no I have a line it’s literally 2/3 people behind me what the heck is 2 seconds to pour some of it into a kids cup and pour out the rest …..just being nasty for no reason but when u put out bad energy it will return ! Always remember that