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McDonald's

3.6
(1224 reviews)

Business Details

2341 Ridge Rd W, Rochester, NY
14626, United States
(585) 225-1512
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2341 Ridge Rd W, Rochester, NY
14626, United States

Hours

Reviews

3.6
1,224 reviews
5 stars
475
4 stars
272
3 stars
216
2 stars
87
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, particularly during drive-thru interactions.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and tables.

Food Quality

Feedback on food quality was mixed, with some praising fresh items while others complained about stale or improperly cooked food.

Staffing Problems

Customers mentioned that the location appears understaffed, leading to long wait times and poor service.
  • AS
    Ariyonna Scott
    Jan 31, 2026
    1.0
    They were once closed at 10am and they had one door open but the other closed which makes no sense. I had to come in and be told they were closed and couldn’t take orders. On top of that, i ordered delivery once and the fries were not fresh at all. Nuggets were good though but my drink wasn’t even filled either. (Not even close to being all the way filled, it looked as if someone drunk some of it already). I ordered breakfast one time and they were quick but I didn’t eat my sandwich because the egg looked as if it wasn’t fresh. They can improve a lot fr. The hashbrown i had that time was good though. It was fresh.
  • KB
    Kathleen Buick
    Jan 15, 2026
    5.0
    The food choices can be lacking when wanting to be on the safe side of carbs and heavy foods when thriving for an active life. Love to get food and sit for warmth on cold days by the bus stop. Lovely people and welcoming in a quiet and laid back way.
  • JO
    Jasmine Oakley
    Jan 10, 2026
    1.0
    Came through the drive through a day ago for a mobile order, lady at window was very unprofessional and being rude when letting me know there was no iced tea all she said was “we’re out of iced tea” looking down at her phone didn’t even ask me what I’d like instead.!? Even decided to take a order while I was waiting at the window and started saying stuff like “on my dead homies” speaking about the person at the speaker saying she can’t wait for them to pull around. Honestly morning crew is pretty good, night crew… Don’t even bother. One more thing, there is no need to scream into your microphone when taking a order.
  • KG
    Kayleigh Gagner
    Jan 7, 2026
    3.0
    I ordered a triple cheese burger and i received a burger with no patties. Like how do u hand it out, it wasn't even fully wrap!
  • JJ
    Jason
    Jan 2, 2026
    1.0
    Prepaid for a mobile order as I was driving to this location. As I got to the driver window, someone came on and said they were closed until the afternoon and couldn't honor my order. No explanation or apology. I asked about my mobile order and how it would be refunded. They had no idea and said it should just somehow cancel since they won't process it through. I drive around the front of the store and can see employees standing around and customers waiting at the front register. Why allow me to put a mobile order drive there if they were closed?! Again, no explanation, apology or reassurance that my credit card would be refunded. I did submit a complaint through the link that they will tell you. After seeing all of recenr 1 star reviews lately, I believe this place needs some serious help.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2341 Ridge Rd W, Rochester?

McDonald's is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, the drive-thru is available daily from 5:00 AM to midnight.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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