Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,220 reviews
5 stars
472
4 stars
272
3 stars
215
2 stars
87
1 star
174
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported frequent mistakes with their orders, including missing items and incorrect modifications.
Customer Service
Feedback highlighted a mix of experiences, with some praising friendly staff while others reported rudeness and poor service.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and tables.
Speed of Service
Many customers expressed frustration with long wait times, particularly in the drive-thru and during busy hours.
Food Quality
While some customers enjoyed their meals, others complained about stale or poorly prepared food.
- JOJasmine Oakley2 days ago1.0Came through the drive through a day ago for a mobile order, lady at window was very unprofessional and being rude when letting me know there was no iced tea all she said was “we’re out of iced tea” looking down at her phone didn’t even ask me what I’d like instead.!? Even decided to take a order while I was waiting at the window and started saying stuff like “on my dead homies” speaking about the person at the speaker saying she can’t wait for them to pull around. Honestly morning crew is pretty good, night crew… Don’t even bother. One more thing, there is no need to scream into your microphone when taking a order.
- KGKayleigh Gagner5 days ago3.0I ordered a triple cheese burger and i received a burger with no patties. Like how do u hand it out, it wasn't even fully wrap!
- JJJasonJan 2, 20261.0Prepaid for a mobile order as I was driving to this location. As I got to the driver window, someone came on and said they were closed until the afternoon and couldn't honor my order. No explanation or apology. I asked about my mobile order and how it would be refunded. They had no idea and said it should just somehow cancel since they won't process it through. I drive around the front of the store and can see employees standing around and customers waiting at the front register. Why allow me to put a mobile order drive there if they were closed?! Again, no explanation, apology or reassurance that my credit card would be refunded. I did submit a complaint through the link that they will tell you. After seeing all of recenr 1 star reviews lately, I believe this place needs some serious help.
- BBBenjamin BengtsonJan 1, 20261.0After the fourth time I was told “we’ll be with you in a minute” and watching three cars at the other speaker drive through, I figured I might have better luck at the McDonald’s down the street.
- PGPaul GranataDec 21, 20251.0This place continues to disappoint me every time I come here. Never get the order right. Have to turn around multiple times to get it correct. Always mess up the sauce when you order side of Big Mac sauce it never gets put in the bag and then have to come back around for it
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 2341 Ridge Rd W, Rochester?
McDonald's is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service?
Yes, the drive-thru is available daily from 5:00 AM to midnight.
Can I order food for delivery from this McDonald's?
Yes, delivery is available daily from 6:00 AM to 11:00 PM with options like same-day and no-contact delivery.
What are the payment options accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app to order from McDonald's at this location?
Yes, you can order using the McDonald's app available on both the Apple App Store and Google Play Store.
What services does McDonald's provide at this location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where can customers find the menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby options are available if I want to do some shopping before or after visiting McDonald's?
Nearby shopping options include Boscov's department store, Michaels craft shop, and Party City for party supplies.
Are there pet care services near this McDonald's location?
Yes, Vetco Vaccination Clinic and Petco, which offers pet grooming and supplies, are nearby.
What other dining options can I find close to McDonald's at 2341 Ridge Rd W?
Nearby restaurants include CoreLife Eatery for American fare, Red Robin Gourmet Burgers and Brews, Panera Bread, Honshu Hibachi, and Taco Bell.