Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude and unprofessional behavior from staff, particularly during drive-thru interactions.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and tables.
Food Quality
Feedback on food quality was mixed, with some praising fresh items while others complained about stale or improperly cooked food.
Staffing Problems
Customers mentioned that the location appears understaffed, leading to long wait times and poor service.
AS
Ariyonna Scott
Jan 31, 2026
1.0
They were once closed at 10am and they had one door open but the other closed which makes no sense. I had to come in and be told they were closed and couldn’t take orders. On top of that, i ordered delivery once and the fries were not fresh at all. Nuggets were good though but my drink wasn’t even filled either. (Not even close to being all the way filled, it looked as if someone drunk some of it already). I ordered breakfast one time and they were quick but I didn’t eat my sandwich because the egg looked as if it wasn’t fresh. They can improve a lot fr. The hashbrown i had that time was good though. It was fresh.
KB
Kathleen Buick
Jan 15, 2026
5.0
The food choices can be lacking when wanting to be on the safe side of carbs and heavy foods when thriving for an active life. Love to get food and sit for warmth on cold days by the bus stop. Lovely people and welcoming in a quiet and laid back way.
JO
Jasmine Oakley
Jan 10, 2026
1.0
Came through the drive through a day ago for a mobile order, lady at window was very unprofessional and being rude when letting me know there was no iced tea all she said was “we’re out of iced tea” looking down at her phone didn’t even ask me what I’d like instead.!? Even decided to take a order while I was waiting at the window and started saying stuff like “on my dead homies” speaking about the person at the speaker saying she can’t wait for them to pull around. Honestly morning crew is pretty good, night crew… Don’t even bother. One more thing, there is no need to scream into your microphone when taking a order.
KG
Kayleigh Gagner
Jan 7, 2026
3.0
I ordered a triple cheese burger and i received a burger with no patties. Like how do u hand it out, it wasn't even fully wrap!
JJ
Jason
Jan 2, 2026
1.0
Prepaid for a mobile order as I was driving to this location. As I got to the driver window, someone came on and said they were closed until the afternoon and couldn't honor my order. No explanation or apology.
I asked about my mobile order and how it would be refunded. They had no idea and said it should just somehow cancel since they won't process it through. I drive around the front of the store and can see employees standing around and customers waiting at the front register. Why allow me to put a mobile order drive there if they were closed?! Again, no explanation, apology or reassurance that my credit card would be refunded.
I did submit a complaint through the link that they will tell you. After seeing all of recenr 1 star reviews lately, I believe this place needs some serious help.
What are the regular operating hours of McDonald's at 2341 Ridge Rd W, Rochester?
McDonald's is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service?
Yes, the drive-thru is available daily from 5:00 AM to midnight.
Can I order food for delivery from this McDonald's?
Yes, delivery is available daily from 6:00 AM to 11:00 PM with options like same-day and no-contact delivery.
What are the payment options accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app to order from McDonald's at this location?
Yes, you can order using the McDonald's app available on both the Apple App Store and Google Play Store.
What services does McDonald's provide at this location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where can customers find the menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby options are available if I want to do some shopping before or after visiting McDonald's?
Nearby shopping options include Boscov's department store, Michaels craft shop, and Party City for party supplies.
Are there pet care services near this McDonald's location?
Yes, Vetco Vaccination Clinic and Petco, which offers pet grooming and supplies, are nearby.
What other dining options can I find close to McDonald's at 2341 Ridge Rd W?
Nearby restaurants include CoreLife Eatery for American fare, Red Robin Gourmet Burgers and Brews, Panera Bread, Honshu Hibachi, and Taco Bell.
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