Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,096 reviews
5 stars
741
4 stars
303
3 stars
362
2 stars
200
1 star
490
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlighted rude and disrespectful behavior from staff, with specific mentions of a particular employee's negative attitude.
Service Speed
Customers consistently reported slow service, with long wait times for orders, both in-store and at the drive-thru.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, leading to dissatisfaction.
Food Quality
Feedback indicated inconsistent food quality, with some customers receiving cold or poorly prepared items.
Management Issues
Several reviews pointed to poor management and staffing problems, contributing to the overall negative experience.
- JVJermaine VannJan 4, 20261.0This the worst McDonald in Rochester I’m calling no answer didn’t give me the right food and grid nuggets cold
- ADAbby DavisJan 1, 20261.0i swear they're always closed or "only doing delivery orders"
- LMLefisty McGeeDec 18, 20251.0Don't ever come here. The employees are far beyond rude! Excessively rude. Well to be fair I've been here only 3 times... So it could have been a fluke.
- NSNagi SkypeNov 21, 20251.0I am upset ! The lightskin girl who always has the nappy small ponytail who is known To have a very nasty attitude !! Well she this morning 11/21 at around 7:30 am had me and two other cars sitting on the right drive thru speaker waiting to place are orders she takes 2 cars orders one who came after me ……and then speaks on are side and tells me “Im coming I’ll take your order next” I said okay then I sat waited 7-10 minutes she comes back to the mic and takes a car order who just pulled up on the left side I said excuse me …we been sitting here for 15 minutes why are u taking cars orders who just pulled up and we been sitting here ….AND after you just said you taking ares next she continued ignoring me and takes the customer who just pulled up order me and the 3rd car on are side pulled off !! HEAVY RECOMMENDATION yall really need to fire her she is not a good worker at all she always has an attitude she upsets customers and I will not be surprised if somebody drag her out !! and she comes to work looking a mess
- BTBingo TrapagaNov 19, 20251.0Rude and disrespectful staff does not have good bedside manner manager does not teach their employees how to be respectful to customers. What happened to the customers matter
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 275 Upper Falls Blvd, Rochester, NY?
McDonald's at this location is open 24 hours every day of the week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 with options including same-day and no-contact delivery.
Can I use the drive-thru at any time at this McDonald's?
Yes, the drive-thru is open 24 hours daily.
Which payment methods are accepted at McDonald's on Upper Falls Blvd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I place an order online or via app for this McDonald's?
You can order via the McDonald's app available on iOS and Android, or through their online order link.
What types of services does this McDonald's location provide?
They offer drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
What is the address and contact phone number for this McDonald's?
The address is 275 Upper Falls Blvd, Rochester, NY 14605. The phone number is +1 585-232-6480.
Is there a supermarket near McDonald's at Upper Falls Blvd?
Yes, Tops Friendly Markets is nearby, offering grocery and pharmacy services for your convenience.
Are there health facilities close to this McDonald's location?
Nearby health facilities include Wic health department, Clinton Family Medicine, and several doctors like Milan Atanackovic, MD and Pierre Jean-Charles, MD.
What entertainment or recreational spots are near McDonald's that customers might visit?
Don Samuel Torres Park is close by, providing nature and amusement activities you can enjoy before or after your visit.