Brand Certified
McDonald's
3.3(2110 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
275 Upper Falls Blvd, Rochester, NY
14605, United States
Certified by McDonald's • Mar 01, 2026
(585) 232-6480
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
2,110 reviews
5 stars
744
4 stars
304
3 stars
363
2 stars
201
1 star
498
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.
Food Quality
Customers frequently reported issues with food being cold, old, or incorrect, leading to a negative perception of the food quality.
Wait Times
Many customers experienced long wait times both in the drive-thru and inside the restaurant, often exceeding 20 minutes.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and overall lack of cleanliness.
Inconsistent Experience
The quality of service and food varied significantly, with some customers having positive experiences while others reported severe issues.
- JFJoseph Faill2 days ago1.0I don’t know how I always end up here but I get reminded when I am here that it feels like no one is working. It’s been ten minutes and no one has even took my order smh 🤦🏽♂️
- KWKatherine WebsterFeb 26, 20263.0When I say night management didn’t want to let me use the bathroom. 🤦🏽♀️ A little girl came in with a problem n when I say the staff tried to run down on her. They young lady who took my order was rude for no reason got upset because I asked for all my food to be fresh 🤦🏽♀️🤦🏽♀️
- NFNonāmé FFeb 21, 20261.0I'm sorry I'm not going to say I'm a delivery driver or not just in case there's some NDA or something... Everybody whenever you order Uber or doordash from this McDonald's let me tell you how it works... Well first things first that I do not order from this restaurant unless you want your food cold and old. They make all of the delivery drivers wait in the cold for upwards to 10 to 20 minutes, because instead of bringing each newly fresh prepared order out to the window like they should do, they let them all sit in the cold and they bring them all in one batch. By the time the food arrives at the customer there's nothing delivery drivers can do to keep it is the fault of a McDonald's employees. It doesn't have to be like this. Are there McDonald's in the cities offered different models which results in higher r customer satisfaction
- ZFZiggie FlexxinFeb 15, 20265.0Love their tea
- PSPrincess SavageJan 25, 20261.0They will have you sitting at the drive thru and be looking at you instead of taken your order ,with a line of people outside in line .
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 275 Upper Falls Blvd, Rochester, NY?
McDonald's at this location is open 24 hours every day of the week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 with options including same-day and no-contact delivery.
Can I use the drive-thru at any time at this McDonald's?
Yes, the drive-thru is open 24 hours daily.
Which payment methods are accepted at McDonald's on Upper Falls Blvd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I place an order online or via app for this McDonald's?
You can order via the McDonald's app available on iOS and Android, or through their online order link.
What types of services does this McDonald's location provide?
They offer drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
What is the address and contact phone number for this McDonald's?
The address is 275 Upper Falls Blvd, Rochester, NY 14605. The phone number is +1 585-232-6480.
Is there a supermarket near McDonald's at Upper Falls Blvd?
Yes, Tops Friendly Markets is nearby, offering grocery and pharmacy services for your convenience.
Are there health facilities close to this McDonald's location?
Nearby health facilities include Wic health department, Clinton Family Medicine, and several doctors like Milan Atanackovic, MD and Pierre Jean-Charles, MD.
What entertainment or recreational spots are near McDonald's that customers might visit?
Don Samuel Torres Park is close by, providing nature and amusement activities you can enjoy before or after your visit.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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