McDonald's

3.6
552 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3001 South Winton Road, Rochester, NY
14623, United States

Hours

Reviews

3.6
552 reviews
5 stars
199
4 stars
138
3 stars
94
2 stars
37
1 star
84

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.

Service Quality

Feedback varied widely, with some praising friendly staff while others noted rudeness and poor customer service.

Wait Times

Numerous reviews mentioned long wait times, both in the drive-thru and dining area, often exceeding expectations for fast food.

Food Quality

Customers expressed dissatisfaction with food quality, citing stale items and cold temperatures, though some praised fresh and hot meals.

Cleanliness

While some customers noted cleanliness, others pointed out issues with the dining area and overall atmosphere.
  • DC
    dorian crosby
    Nov 9, 2025
    2.0
    Management faked like she was giving me a fresh breakfast sandwich by slight of hand she threw a old sandwich on prep table acted like it was just made
  • SF
    SJ FK
    Nov 8, 2025
    1.0
    Waited 15 minutes for 2 clowns that admitted they didn’t know how to use the grill or cook any food. And the only 2 “employees” in the building. Skip this dumpster fire of a mcdonalds.
  • LR
    Liz Rivera
    Oct 25, 2025
    1.0
    Employees seem not to want to work and food is not served well.
  • MD
    Marcie Dawson
    Oct 24, 2025
    1.0
    Can't get simple orders right. How hard is it to make a hamburger
  • JR
    Joel Roate
    Oct 3, 2025
    5.0
    I had a really great experience at this McDonald’s. The cashier was super nice and friendly, and the guy who handed me my food even said, “be blessed bro,” which honestly made my day. The whole staff gave off a cool and chill vibe. Service was super quick too—I placed a pretty big order and had everything in about 2 minutes. Definitely one of the best McDonald’s visits I’ve had in a long time!

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 3001 South Winton Road, Rochester, NY?

The McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.

During what hours is the drive-through service available at this McDonald's location?

Drive-through service is available from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sundays.