Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
984 reviews
5 stars
362
4 stars
214
3 stars
174
2 stars
86
1 star
148
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, rude staff, and unacknowledged presence at the counter.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several customers receiving incorrect orders or items missing.
Cleanliness
While some customers noted the restaurant was clean, others reported dirty tables and trash on the floor, indicating inconsistent maintenance.
Staff Attitude
Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of customer service etiquette.
Inconsistent Experience
Customers experienced varying levels of service and food quality, suggesting that performance fluctuates significantly depending on the time and staff present.
- JCJose CamachoNov 5, 20251.0Horrible experience today. Staff was super unhelpful and rude. I waited 30 minutes for two items that they kept messing up. On top of them making multiple mistakes with my order, staff was also arguing with each other and being very unprofessional in front of customers. Never coming back. They need some serious management to hold them accountable.
- BGBrad GrayNov 2, 20251.0Just came drive thru and young teenager or whatever taking orders and collecting payment was the rudest I have ever met. Not very bright either as couldn’t figure out how to get me my receipt. Mgmt might have a talk with him about his very bad attitude.
- PMPetra MichelsOct 27, 20251.0Food was cold and f.f were old. At 1:30 pm u should have fresh out food for what we spend. No napkins ...
- WSWhitney ShanicëOct 24, 20251.0This location is horrible!!!!!!!!!!!! The EVENING STAFF=HORRIBLE!!!!!!!!!!!!!!!!!! Including the evening “manager”! The drive thru line was backed up onto the road. Decided to go in just to get attitude from the counter staff. She proceeded to walk away, start talking on her cellphone and then clocked out & left. I waited over 30 mins for the wrong order! My burgers were missing all of the condiments and when I called the restaurant… they picked up the phone.. didn’t say anything and left it off the hook so that whoever called back (me) would get a busy signal. Absolutely ridiculous and super unprofessional!!! I do not recommend. I’m disgusted and extremely dissatisfied with not only the service and the food, but the atmosphere was hostile and DIRTY!!!! Get it together!!!!!!
- CRchantel reeseSep 24, 20251.0Absolutely horrible I was standing at the counter for 5 to 10 minutes with no one coming to the counter it's like they didn't believe anyone existed except for drive-thru the lady just kept looking at us hoping we would go away well I wasn't I'm a paying customer and I need service just like anyone else. After me a whole lobby of people came in and still not one person was waited on she just kept waiting on the drive-thru like you can't go back and forth and take orders and do both or assign someone to the cash register? I was in assistant manager at McDonald's in my younger years this is unacceptable in her face she looked like she was mad at the world if you don't like your job get a new one because you were just making everyone else miserable
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 2121 E Henrietta, Rochester?
The restaurant is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to 12:00 AM, and Sunday from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available Monday to Thursday from 5:00 AM to 10:30 PM, Friday and Saturday from 5:00 AM to 11:30 PM, and Sunday from 6:00 AM to 10:30 PM.
When is the drive-through open at McDonald's 2121 E Henrietta?
Drive-through hours are Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to 12:00 AM, and Sunday from 5:00 AM to 11:00 PM.
What order and pickup options does McDonald's offer?
McDonald's offers curbside pickup, delivery including same-day and no-contact delivery, and mobile ordering through their app and online platforms.
How can I place a delivery order from McDonald's at 2121 E Henrietta?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or use the McDonald's mobile app available in the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru available for customer convenience.
What nearby restaurants can I visit along with McDonald's at 2121 E Henrietta?
Nearby restaurants include Domino's Pizza, Mamma G's Italian Restaurant, and Pizza Hut, allowing you to explore diverse food options in the area.
What local services are available near McDonald's for personal care and grooming?
Close to McDonald's, you can find Colosi's Barber Shop, Tina Marie Nail Salon, Shear Perfection, Crystal's Nails, Valor Barbering Company, Sue's Finishing Touch, Hair & Beauty Spotlight, and Istanbul Tailor Shop for grooming and beauty needs.
Which medical and dental facilities are near McDonald's at this location?
Nearby medical services include Extended Medical Services, Urgent Care Of Henrietta, Park Dental Associates, Cornerstone Dental, and Daniel J Livingston DDS for health and dental care.