Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff, long wait times, and mistakes with orders.
Cleanliness
Many reviews highlighted dirty conditions in the restaurant, including unclean tables and trash on the floor.
Food Quality
There were mixed reviews on food quality, with some customers receiving cold or improperly prepared items.
Management Issues
Several customers noted unprofessional behavior from management and staff, contributing to a negative dining experience.
AB
amy besser
Feb 6, 2026
5.0
Wish I knew the young lady's name, we frequent so regularly that she knows our voices threw the drive threw and usual has it typed before I finish..always smiley and fun. And the behind the line staff is awesome have never messed up order. And managers pick up slack too I have seen them at the window or even taking orders at the counter. Keep up the awesome work.!!!!
CG
Cheryl Gavenda
Dec 19, 2025
1.0
Close this place.
Worst service of any fast food restaurant !
CB
cKBz585 B
Dec 14, 2025
1.0
The worst ever. It was dirty. Slow service. I Had to ask for my food after 25 mins. I would never go to this location again. Cold food, Trash all over the place. Disgusting,I would never eat here again. 100% trash! Nasty, dont eat here!
TT
T
Dec 10, 2025
1.0
Went there this morning around 10:30am. Girl working the drive thru had a NASTY attitude for no apparent reason. I can't comprehend how a franchise owner would allow that as the face of your business. Who on earth would want to ever come back after getting talked to like a piece of garbage?
Made a complaint to the manager and he did offer a comp. I declined. He then proceeded to talk trash about me to other employees right in front of me. Incredible. Some MASSIVE anger and unprofessionalism exhibited here.
AH
Amber Hunt
Dec 6, 2025
1.0
Just left this place tables were disgusting drink station dirty and sticky and worse of all the customer service is horrible. I will never ever come back to this location. First nobody was at the register, was greeted by someone who didnt know how to take orders but tried. She got a manger who came up, he says "what's up" let that slide tell him my order, My sister and another person in the line waiting for an order too, he takes mine and walks off. I wait a min and go to the side and tell him they need their order taken too. He takes my sisters order and then walks off again. 10 min later the girl in line is yelling because she has been waiting for someone to come up front and take an order. No one was up front. No one was watching the front. Manager was rude too. I assume manager cuz red coat. He wasnt working either just standing talking 5o crew playing with his nails.
What are the regular business hours for McDonald's at 2121 E Henrietta, Rochester?
The restaurant is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to 12:00 AM, and Sunday from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available Monday to Thursday from 5:00 AM to 10:30 PM, Friday and Saturday from 5:00 AM to 11:30 PM, and Sunday from 6:00 AM to 10:30 PM.
When is the drive-through open at McDonald's 2121 E Henrietta?
Drive-through hours are Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to 12:00 AM, and Sunday from 5:00 AM to 11:00 PM.
What order and pickup options does McDonald's offer?
McDonald's offers curbside pickup, delivery including same-day and no-contact delivery, and mobile ordering through their app and online platforms.
How can I place a delivery order from McDonald's at 2121 E Henrietta?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or use the McDonald's mobile app available in the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru available for customer convenience.
What nearby restaurants can I visit along with McDonald's at 2121 E Henrietta?
Nearby restaurants include Domino's Pizza, Mamma G's Italian Restaurant, and Pizza Hut, allowing you to explore diverse food options in the area.
What local services are available near McDonald's for personal care and grooming?
Close to McDonald's, you can find Colosi's Barber Shop, Tina Marie Nail Salon, Shear Perfection, Crystal's Nails, Valor Barbering Company, Sue's Finishing Touch, Hair & Beauty Spotlight, and Istanbul Tailor Shop for grooming and beauty needs.
Which medical and dental facilities are near McDonald's at this location?
Nearby medical services include Extended Medical Services, Urgent Care Of Henrietta, Park Dental Associates, Cornerstone Dental, and Daniel J Livingston DDS for health and dental care.
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