Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,590 reviews
5 stars
487
4 stars
302
3 stars
289
2 stars
146
1 star
366
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Freshness
Many reviews indicated that food was often cold, stale, or reheated, leading to dissatisfaction.
Management Issues
Customers expressed concerns about mismanagement, including unprofessional behavior from staff and lack of oversight.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and restrooms.
Inconsistent Experience
While some customers praised specific employees and experiences, the overall sentiment was negative, indicating a lack of consistency in service and food quality.
- JBJustice BarnesNov 15, 20251.0Out of all the mcdonalds locations I have been to this has been the worst of them all the staff is extremely rude and unprofessional.
- EPElikathal Find me on All PlatformsNov 3, 20251.0How are you 24hrs when the doors are locked and the drive through is off at 1am? Employees inside but not open?
- RWR. WoodOct 30, 20252.0Some McDonald's are better than others. This one is worse than most.
- CBColin BrazeeOct 29, 20251.0Hands down worst McDonalds around, and thats saying something. Always waiting on food for 10 plus minutes
- AHAlex HiveOct 6, 20251.0That’s it I’m done with this place!! The location has been horrible for a historically very long time. The people that they hire here are very unprofessional loud, obnoxious and rude at times. There’s times that you can literally Hear them arguing back-and-forth instead of taking care of customers who are waiting. Also it doesn’t matter what I order it can be the most simplest thing and they still managed somehow to get it wrong 98% of the time, Maybe once in a blue moon, I get a correct order and my food is actually fresh and not reheated. Clearly this isn’t an isolated issue the same exact things has been going on for years at this located why isn’t the owners doing anything about. I’m definitely no longer going to this location and will avoid any Location owned by this franchisee if I can help it.
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 1965 Chili Ave, Rochester?
Delivery is available daily from 6:00 AM to 11:00 PM.
What time does the McDonald's drive-through open and close?
The drive-through operates every day from 6:00 AM to 11:00 PM.
Can I place my order online for pickup or delivery at this McDonald's?
Yes, you can order online for pickup or delivery via https://mcdonalds.order.online/business/-5579 or the McDonald's app available on iOS and Android.
What types of payment does McDonald's accept at this location?
Payments accepted include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer any special services like curbside pickup or no-contact delivery?
Yes, services include curbside pickup, delivery, same day delivery, and no-contact delivery.
What are the main operating hours for McDonald's at this address?
The restaurant is open 24 hours a day, 7 days a week.
What nearby places can I visit before or after my meal at McDonald's?
Nearby places include Starbucks for coffee, Walmart Pharmacy, and Westgate Plaza shopping center for retail shopping.
Is there another fast food restaurant close to this McDonald's location?
Yes, there is another McDonald's fast food restaurant nearby.
Are there convenient transportation or rental options near McDonald's at 1965 Chili Ave?
Yes, Budget Truck Rental and U-Haul Neighborhood Dealer are nearby if you need vehicle rentals.
What categories of restaurants and food services does this McDonald's location fall under?
This McDonald's is categorized as a fast food restaurant, breakfast restaurant, coffee shop, burger joint, sandwich restaurant, and more related to food and dining.