Brand Certified
McDonald's
3.2(1618 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1965 Chili Ave, Rochester, NY
14624, United States
Certified by McDonald's • Mar 01, 2026
(585) 464-0730
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
1,618 reviews
5 stars
494
4 stars
308
3 stars
291
2 stars
147
1 star
378
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted extremely slow service, with long wait times in both drive-thru and dining areas, often exceeding 30 minutes.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Cleanliness Issues
Several reviews mentioned unsanitary conditions, including dirty tables and restrooms, as well as food safety concerns.
Staff Professionalism
Feedback indicated a lack of professionalism among staff, with reports of rude behavior and unprofessional conduct.
Mixed Experiences
While many reviews were negative, a few customers praised specific employees and noted positive experiences at certain times.
- MNMini Cooper Nation6 days ago1.0Went here for a late night snack, my girlfriend got a Happy Meal and I got a fry, the fries tasted kinda stale towards the end, the apple slices in the happy meal were expired, and the meat tasted like actual dog food, the burger also only had one pickle, the employees were also super rude and clearly not paying attention as I had to ask 3 times for a receipt, and took like 10-15 minutes on that tiny order, do not ever plan on returning to this location.
- MBMark BartonFeb 21, 20263.0food was cold didnt get real. mcdonalds service slow service
- LGLisa GravesFeb 21, 20262.0I ordered an iced caramel macchioto and had to send it back to get the whipped cream that I paid for. No straw! Also the filet-o-fish has a 1/4 size piece of cheese and only a tiny dallop of tarter sauce. I will not be going back there.
- JJJdFeb 20, 20261.0Drive thru took 30 min, I had three screaming kids in the car. I couldn’t even leave because I was blocked by other cars in the drive thru. What a joke this place is. I will never go to another McDonald’s again!
- LTLala TaylorFeb 2, 20261.0Worst place to ever attend kept messing up my food manger on her phone instead of helping food wasn’t all the way cooked through brought back twice for them to get it right not satisfied and would not recommend to come here customers do not come first at all sooo annoyed need to get a new crew or a way better manger cus she don’t seem to know best she doing or how to coordinate her team I wouldn’t even give no stars if that had the option never again
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 1965 Chili Ave, Rochester?
Delivery is available daily from 6:00 AM to 11:00 PM.
What time does the McDonald's drive-through open and close?
The drive-through operates every day from 6:00 AM to 11:00 PM.
Can I place my order online for pickup or delivery at this McDonald's?
Yes, you can order online for pickup or delivery via https://mcdonalds.order.online/business/-5579 or the McDonald's app available on iOS and Android.
What types of payment does McDonald's accept at this location?
Payments accepted include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer any special services like curbside pickup or no-contact delivery?
Yes, services include curbside pickup, delivery, same day delivery, and no-contact delivery.
What are the main operating hours for McDonald's at this address?
The restaurant is open 24 hours a day, 7 days a week.
What nearby places can I visit before or after my meal at McDonald's?
Nearby places include Starbucks for coffee, Walmart Pharmacy, and Westgate Plaza shopping center for retail shopping.
Is there another fast food restaurant close to this McDonald's location?
Yes, there is another McDonald's fast food restaurant nearby.
Are there convenient transportation or rental options near McDonald's at 1965 Chili Ave?
Yes, Budget Truck Rental and U-Haul Neighborhood Dealer are nearby if you need vehicle rentals.
What categories of restaurants and food services does this McDonald's location fall under?
This McDonald's is categorized as a fast food restaurant, breakfast restaurant, coffee shop, burger joint, sandwich restaurant, and more related to food and dining.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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