McDonald's

3.7
1784 reviews
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Business Details

1571 Ridge Rd E, Rochester, NY
14621, United States
(585) 266-0109
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1571 Ridge Rd E, Rochester, NY
14621, United States

Hours

Reviews

3.7
1,784 reviews
5 stars
709
4 stars
386
3 stars
307
2 stars
131
1 star
251

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude employees, long wait times, and frequent order mistakes.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold, stale, or improperly cooked items, as well as missing components in their orders.

Cleanliness

There were concerns about cleanliness, particularly during busy hours, with reports of unsanitary conditions and a lack of attention to maintaining the dining area.

Management Issues

Several reviews pointed to ineffective management, with complaints about employee behavior and a lack of accountability for service failures.

Inconsistent Experience

Customers noted that experiences varied widely, with some praising the food and service while others reported significant issues, indicating a lack of consistency.
  • MP
    marchello page
    1 day ago
    1.0
    This place needs different employees. They can't even get a simple order right. The fries are terrible and the service is slow. We keep trying thinking it was just a one time thing, but they continue to disappoint to the point where it's time to just stop going there until something changes.
  • DC
    Dan Cirigliano
    1 day ago
    5.0
    It's McDonald's. The staff was very nice and professional. The food was prepared quickly and accurately.
  • DZ
    Dan Zajaczkowski
    Nov 15, 2025
    1.0
    Ordered a quarter pounder with cheese, mayo ketchup and pickles. Got one with no cheese, mustard and onion. Thanks.
  • AD
    Adam DeSalvo
    Nov 14, 2025
    1.0
    They left me in the reserve space waiting for my food for 20 minutes. I had to go in and get it myself and and asked somebody to hand it to me. This McDonald's has 20 people working behind the counter and not one of them knows what the hell's going on
  • JJ
    John Jack
    Oct 21, 2025
    1.0
    Waited 15 mins for an online drive thru order. No explanation. Then I was given cold, stale nuggets, and a very undercooked quarter pounder that was inedible. Oh, and a stale bun for the quarter pounder. If you make someone wait for 15 mins, just give them fresh food. Nothing worse than waiting a long time for fast food only to receive old and undercooked food.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for dine-in at McDonald's located at 1571 Ridge Rd E, Rochester, NY?

McDonald's at 1571 Ridge Rd E, Rochester, NY is open daily from 5:00 AM to 11:00 PM for dine-in.

What are the drive-through hours at this McDonald's location?

The drive-through is open daily from 5:00 AM until midnight at the 1571 Ridge Rd E location.