McDonald's

3.7
1800 reviews
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Business Details

1571 Ridge Rd E, Rochester, NY
14621, United States
(585) 266-0109
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1571 Ridge Rd E, Rochester, NY
14621, United States

Hours

Reviews

3.7
1,800 reviews
5 stars
713
4 stars
389
3 stars
312
2 stars
131
1 star
255

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Service Speed

Customers consistently noted slow service, especially during busy times, leading to long wait times for food.

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or poorly prepared items.

Cleanliness

While some customers appreciated cleanliness, others reported issues, including unsanitary conditions and a lack of attention to the dining area.
  • MF
    marc falco
    3 days ago
    5.0
    Showed up with a large order on a Friday morning- the staff and management were very helpful and very friendly. They were also efficient and prompt. Thank you so much.
  • WF
    Wandaivet FerMercado
    5 days ago
    5.0
    Went to A McDonald's Drive-Thru The Person at Window Was Very Rude. Sometimes Some Stores are No! Clean.
  • TN
    Trenton Noble
    Dec 28, 2025
    1.0
    I don't know how, but the last 4 times I've been to this location they've screwed up my order. I've ordered the same thing every time; Bill's box, and two drinks. I've gotten someone else's orders, gotten it with only half the items in it. I'm done. Possible it's just bad luck, but I'm done.
  • P2
    Pretty brown girl Ari 22
    Dec 12, 2025
    4.0
    My breakfast sandwich was a bit soggy but overall the food was great. They was very quick despite being busy and had me get to the bus stop on time. Also they care about the cleanliness of the place too. (I saw two people with mops, one was mopping the lobby floors while the other one was mopping the kitchen floors). Great location during breakfast time
  • GR
    Gisela Reyes
    Dec 6, 2025
    1.0
    20 ppl working and orders taking forever to come out. I ordered at 1:30 and it was 1:54 when I asked about my order and they looked at me like THEY were inconvenienced. Never again. They could learn from the pittsford one or even the one on east Ave. I get to the car and the order is wrong. I got back in and no apologies. Just handed a bag
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Frequently Asked Questions About McDonald's

What are the regular opening hours for dine-in at McDonald's located at 1571 Ridge Rd E, Rochester, NY?

McDonald's at 1571 Ridge Rd E, Rochester, NY is open daily from 5:00 AM to 11:00 PM for dine-in.

What are the drive-through hours at this McDonald's location?

The drive-through is open daily from 5:00 AM until midnight at the 1571 Ridge Rd E location.