McDonald's

3.1
1640 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1450 Lyell Avenue, Rochester, NY
14606, United States

Hours

Reviews

3.1
1,640 reviews
5 stars
459
4 stars
279
3 stars
289
2 stars
173
1 star
440

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported poor service, including long wait times, rude staff, and incorrect orders.

Food Temperature

Many reviews mentioned receiving cold or improperly prepared food, leading to dissatisfaction.

Cleanliness

The restaurant was frequently described as dirty, with unkempt dining areas and restrooms.

Staff Attitude

Numerous customers noted negative attitudes from employees, contributing to a frustrating dining experience.

Overall Experience

Overall, the location received a significant amount of negative feedback, with many customers vowing not to return.
  • DB
    Danielle Bellis
    Oct 31, 2025
    1.0
    The only consistent thing is how bad the service is
  • RM
    Ryan Massaro
    Oct 19, 2025
    1.0
    Worst McDonald’s I ever been to. Service was trash. The food I got was disgusting. I was rushed to order my food through the drive thru just for it to come out cold. The workers are ignorant and rude. 0/10 would recommend going here.
  • EM
    Ebony Malone
    Oct 14, 2025
    2.0
    Just don't even bother. You will be in line for at least 30 minutes lol!
  • DB
    Douglas Belford
    Oct 5, 2025
    1.0
    It was a bad experience it was three cars in the line and we waited about 20-25 minutes hey when I get my food it was cold the cheese wasn't melted on my fish are my double cheeseburger french fries with cold
  • JA
    Jennie Aviles
    Oct 4, 2025
    1.0
    Service was terrible. I wated in the line for 1 hour and different workers kept looking at me and 2 other people but didnt ring us up Wheb we got her attention her response was " You couldve just called my name you know" with an attitude. Very rude. Will not be going back.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on Lyell Avenue?

McDonald's on 1450 Lyell Avenue is open daily from 5:00 AM to 12:00 AM (midnight).

Does McDonald's offer delivery and curbside pickup services?

Yes, McDonald's offers delivery, curbside pickup, same day delivery, and no-contact delivery services.