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McDonald's

3.1
(1656 reviews)

Business Details

1450 Lyell Avenue, Rochester, NY
14606, United States
(585) 254-4840
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1450 Lyell Avenue, Rochester, NY
14606, United States

Hours

Reviews

3.1
1,656 reviews
5 stars
461
4 stars
283
3 stars
289
2 stars
175
1 star
448

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported consistently poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, with complaints about old fries and incorrect items.

Cleanliness

Customers frequently noted dirty dining areas and restrooms, contributing to a negative overall experience.

Staff Attitude

Several reviews highlighted unprofessional behavior and poor attitudes from employees, impacting customer satisfaction.
  • RA
    Raul Agosto
    1 day ago
    1.0
    Get there at 10:21 am put a mobile order at 10:22 was in the drive true lady say one second please . Make me wait 14 minutes at 10:36 ask for my order just to tell me is more than 10:30 🤦🏽 . When I make my order and step here wasn't. Sorry nothing I can do she answer. Then I can't order again because the app keep saying you already have a order that haven't been picked up yet .
  • MS
    M P Schultz
    Feb 27, 2026
    1.0
    Ordered 2 double cheeseburger a LG fry and a small fry at the drive thru. They were not busy at all. Of course they got the order wrong! Got the 2 burgers and small fry but was given med fry instead of LG fry. When you charge almost $5.00 for something you should give people what they order! The people at the drive thru were more interested in their personal conversations than taking care of customers. Would have given a 0 if I could.
  • KQ
    Kerbin Quintero
    Feb 19, 2026
    1.0
    El pero de los McDonald’s
  • MD
    Melissa Dodson
    Jan 21, 2026
    1.0
    I've lived across the street from this place for 25 years and it's been disappointing and shitty service since day one! I normally go to the spencerport rd establishment but I live close to this one and was tired but once again service sucked!!
  • DC
    dorian crosby
    Jan 20, 2026
    1.0
    Employees rather have smoke breaks, instead of drying floor and there was enough Employees on hand for a break & dry floor.. hospitality expert

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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