Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,602 reviews
5 stars
892
4 stars
531
3 stars
458
2 stars
196
1 star
525
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile and delivery orders.
Customer Service
Numerous complaints about rude and unprofessional staff, including accusations of lying and poor management responses to customer concerns.
Cleanliness
Several customers noted unsanitary conditions and a lack of cleanliness in the restaurant.
Management Issues
Frequent mentions of poor management practices, including lack of accountability and inadequate staff training.
- TKtracey k3 days ago3.0I like this McDonald's for my morning pre-workout breakfast sandwich. Lately, the biscuits have been terrible and way overcooked. Please bring back the good biscuits 😫
- CCChris Cormack6 days ago1.0Ordered through the app and paid. Went through drive thru, nobody at the window or screen, could not get food I paid for or refund it. Store was open. What's going on, employees asleep?
- TTTonya TaylorDec 31, 20251.0Drive thru -Cant get breakfast at 5am! A car at one speaker was there before me. I pulled up to other speaker and waited 10 minutes. The young man that I saw walk past the window must have hid, because as I left= no one was seen inside. *** Open 24 hours? I guess, but no 24 hour food coming out.
- CCCaleb ConheadyDec 16, 20252.0On the one hand, its mcdonalds, they dont pay their workers enough to care about the job. On the other hand... You can come here at night and they will just not answer the drive thru, like everyone went on break because they hate their job. No sense of urgency. No quality control. Items missing, takes forerever to get your food when its not even busy, but somehow everything looks like it was just thrown together in the bag and rushed. This company is so bad. But not much else is open late at night.
- BRBarb RockefellerDec 16, 20251.0We ordered on the McDonald’s App with Doordash delivery. Our driver texted that they couldn’t make my Frappe. I asked to have it replaced with an ice coffee but they told him they were busy. We called to get a credit and the manager was VERY rude. He told us that we got our frappe. He told us that they gave us a substitute. He accused the driver of stealing from our bag. We told him we wanted a credit and he said we got our order. I would NEVER go here again! This place is a disaster!!
Frequently Asked Questions About McDonald's
What are McDonald's regular store hours at 1422-32 Mount Hope Ave, Rochester, NY?
McDonald's at 1422-32 Mount Hope Ave, Rochester, NY is open 24 hours every day of the week.
When does the drive-thru at this McDonald's location operate?
The drive-thru operates daily from 5:00 AM to 2:00 AM.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 5:00 AM to 1:20 AM.
What types of payment does McDonald's accept at this location?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any pick-up or delivery services?
Yes, services include curbside pickup, delivery, same day delivery, and no-contact delivery.
Can I order McDonald's food through a mobile app?
Yes, you can order via the McDonald's App available on iOS and Android, and also through their online ordering links.
What nearby places can help me find or visit McDonald's easily?
Nearby places include the LibertyX Bitcoin ATM, CVS Pharmacy, and Community of the Savior church, which can help orient you to find McDonald's on Mount Hope Avenue.
Are there other dining options near this McDonald's?
Yes, nearby dining options include Mamasan's Noodle Caboodle (Vietnamese and Thai), Beerhead Bar and Eatery, Bruegger's Bagels, Moe's Southwest Grill, Dunkin', Starbucks, and The Beer Market pub.
Where can I get pharmacy or beauty services near McDonald's?
Nearby are CVS Pharmacy and CVS Beauty for pharmacy and beauty needs, as well as Happy Nails and Prestige Beauty Salon for nails and hair services.
What nearby public services or stores can I visit with McDonald's?
Nearby you can find Spectrum and Spectrum Store for internet and mobile services, KeyBank and Canandaigua National Bank & Trust for banking, and AT&T Store and T-Mobile for telecommunications needs.