Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,579 reviews
5 stars
890
4 stars
532
3 stars
458
2 stars
195
1 star
504
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, often waiting 30-60 minutes for their orders.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders, leading to customer frustration.
Staff Attitude
Numerous customers noted rude or unprofessional behavior from staff, contributing to a negative experience.
Cleanliness
Several reviews mentioned unsanitary conditions and a dirty environment, impacting overall customer satisfaction.
Management Issues
Feedback indicated a lack of effective management and organization, resulting in poor service and operational inefficiencies.
- RMRyan Mcdonald3 days ago1.0I just sat in the drive thru for 30min BEFORE we even ordered and there were only 2 people ahead of us!! Then on top of that when the sauce was wrong it took the lady at least 2 full minutes to just change the sauce on the order. There are at least 3 people we saw working currently and it's a 24hr McDonald's. When we got to the window for food and the lady said she accidentally had the lady in front of us pay for the wrong meal. AND she STILL gave us all the wrong sauces!!! She then had the balls to comment and say that she messed up the payments because she was "going too fast"!! We pulled into the McDonald's at 10:40pm, we didn't pull out of the parking lot till 11:27pm.
- JWjoe weeksNov 16, 20251.0This is the Deluxe McCrispy I was served just moments ago. As I presented the sandwich to the cashier, he said “what you wanna do?”
- MBMeredith BNov 12, 20251.0Horrendous service. Missing quite a few items in my order so went back to the counter to ask for them…I was told “no problem” but then the workers were too busy socializing with and serving their friends & family that we walked out after waiting 15 min.
- FGFranco GuzmanNov 8, 20255.0For the love of Ronald McDonald, please remember my ketchup. I ask for it everytime, I get sent to a parking spot, y’all give me the food, and run off, and it takes me forever to get ketchup. Other than that, great work
- LRLow RyderNov 5, 20255.0The older woman working the second window on 11/5/2025 at around 9:30pm had a phenomenal positive attitude and was extremely kind. She did a great help and helped me get my two orders, in order. We had a very nice conversation and it made my night. Thank you kind stranger
Frequently Asked Questions About McDonald's
What are McDonald's regular store hours at 1422-32 Mount Hope Ave, Rochester, NY?
McDonald's at 1422-32 Mount Hope Ave, Rochester, NY is open 24 hours every day of the week.
When does the drive-thru at this McDonald's location operate?
The drive-thru operates daily from 5:00 AM to 2:00 AM.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 5:00 AM to 1:20 AM.
What types of payment does McDonald's accept at this location?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any pick-up or delivery services?
Yes, services include curbside pickup, delivery, same day delivery, and no-contact delivery.
Can I order McDonald's food through a mobile app?
Yes, you can order via the McDonald's App available on iOS and Android, and also through their online ordering links.
What nearby places can help me find or visit McDonald's easily?
Nearby places include the LibertyX Bitcoin ATM, CVS Pharmacy, and Community of the Savior church, which can help orient you to find McDonald's on Mount Hope Avenue.
Are there other dining options near this McDonald's?
Yes, nearby dining options include Mamasan's Noodle Caboodle (Vietnamese and Thai), Beerhead Bar and Eatery, Bruegger's Bagels, Moe's Southwest Grill, Dunkin', Starbucks, and The Beer Market pub.
Where can I get pharmacy or beauty services near McDonald's?
Nearby are CVS Pharmacy and CVS Beauty for pharmacy and beauty needs, as well as Happy Nails and Prestige Beauty Salon for nails and hair services.
What nearby public services or stores can I visit with McDonald's?
Nearby you can find Spectrum and Spectrum Store for internet and mobile services, KeyBank and Canandaigua National Bank & Trust for banking, and AT&T Store and T-Mobile for telecommunications needs.