Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1100 Jefferson Road in Rochester is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
1,340 reviews
5 stars
905
4 stars
295
3 stars
78
2 stars
25
1 star
37
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being fresh and delicious, although some reported issues with overcooked or cold food.
Cleanliness
Several reviews highlighted cleanliness issues, with dirty tables and greasy floors being common complaints.
Service Speed
Many customers expressed frustration with long wait times for food, particularly during busy hours.
Staff Performance
The staff received positive feedback for being friendly and helpful, with some specific mentions of excellent customer service.
Pricing
Customers noted that prices are on the higher side compared to other burger joints, leading to mixed feelings about value.
- SCspenser clark4 days ago5.0Got a bacon cheese burger with fries.... or should I say I got fries with a burger... huge order of fries but they taste amazing!!
- JMJessica MillerDec 29, 20251.0Visited this Five Guys around 9 PM and had a very disappointing experience. After ordering burgers, we were told fries weren’t available because staff didn’t want to peel more potatoes. While dining in, employees were loud, yelling, and bickering throughout our meal. To make matters worse, the doors were locked around 9:20 PM and several customers were turned away while staff sat inside laughing and making food for themselves. Very unprofessional and unenjoyable experience. I’ll think twice before returning to this location.
- MGmine big gutDec 28, 20255.0Great food, good service.
- RPRay PDec 23, 20255.0Crazy long Waits House of the team started to lose tickets or misplaced tickets but also to the credit it was a lot of people and it was closing time but otherwise it was amazing
- SFShawn FreelandDec 21, 20251.0Don't even waste your time going on a Sunday . The place is a mess ,tables disgusting and the device IS TERRIBLE. as well as front door locked during business hours
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1100 Jefferson Road accept reservations?
No, Five Guys at 1100 Jefferson Road does not accept reservations.
What are the operating hours for Five Guys at this location?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys location offer delivery and how can I order?
Yes, delivery is available every day from 11:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/henrietta/menu.
Can I pick up my order in-store at Five Guys on Jefferson Road?
Yes, in-store pickup is offered at this location.
What types of payment does Five Guys at 1100 Jefferson Road accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there gluten-free options available at Five Guys on Jefferson Road?
Several items can be made gluten-free such as sandwiches without buns using wraps or bowls; however, buns and some condiments contain gluten, and cross-contamination is possible. Please consult their allergen information for details.
Is Five Guys at this location wheelchair accessible?
Yes, the restaurant offers wheelchair accessible entrance, parking, seating, and restrooms.
What nearby dining options are available around Five Guys at 1100 Jefferson Road?
Nearby restaurants include Joe's Brooklyn Pizza, Burger King, CiCi's Pizza, Moe's Southwest Grill, Saladworks, Hyderabad Biryani House, and Subway – offering a diverse range of cuisines within close walking distance.
Are there any nearby shopping centers or stores near Five Guys for combined visits?
Yes, Henrietta Plaza shopping center is nearby, along with stores like Hallmark, Staples, Guitar Center, and Verizon, making it convenient to shop before or after your meal.
What entertainment or service businesses are close to Five Guys that might interest customers?
Nearby you can find 58 Projects (music production), Painting with a Twist (art school and event planning), Flower City Nails & Spa, and The Atrium Lounge (bar and dance club) for entertainment and services.