Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1881 Monroe Ave. in Rochester is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
369 reviews
5 stars
245
4 stars
63
3 stars
25
2 stars
13
1 star
23
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for their flavor and freshness, although some reported issues with soggy fries and incorrect orders.
Service Issues
Several reviews highlighted inconsistent service, including order mistakes, slow service, and unprofessional staff behavior.
Cleanliness
Many customers noted that the location was clean and well-maintained, contributing positively to their dining experience.
Pricing Concerns
Numerous reviews mentioned that the prices were considered high for the portion sizes and quality, leading to dissatisfaction among some customers.
Customer Experience
While some customers had positive interactions with staff, others reported poor customer service experiences, affecting their overall satisfaction.
- THT HNov 8, 20254.0Great burgers and great service.
- MGManuel GonzalezNov 7, 20255.0Good place to eat. Quality food and good price.
- KCKaprisha CampbellSep 22, 20255.0Was really good and timing for food done
- CCChad CrombachJul 30, 20251.0Can't get a order right. Stuff looks upset they have to work
- LCLuis CruzJul 29, 20251.0very disappointed my bag of food looked like a salad everything was thrown in there
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1881 Monroe Ave. accept reservations?
No, Five Guys at 1881 Monroe Ave. does not accept reservations.
What are the operating hours of Five Guys at 1881 Monroe Ave., Rochester?
The restaurant is open daily from 11:00 AM to 10:00 PM.
What meals are served at Five Guys in Rochester?
Five Guys serves lunch and dinner.
Does Five Guys offer delivery and how can I order?
Yes, Five Guys offers delivery daily from 11:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/pittsford/menu.
Can I customize my burger or milkshake at Five Guys?
Absolutely! Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
What payment methods are accepted at Five Guys on Monroe Ave.?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there wheelchair access and a restroom available at this Five Guys location?
Yes, this location has a wheelchair accessible entrance and restroom facilities.
Where can I find urgent medical care near Five Guys at 1881 Monroe Ave.?
RRH Urgent Care is located nearby and provides emergency room and medical services, handy for health needs when visiting the area.
Are there any dessert places near Five Guys where I could get a treat after my meal?
Yes, Abbott's Frozen Custard, an ice cream shop and fast food restaurant, is close by for a sweet treat after your meal.
What nearby services can I use if I need banking while visiting Five Guys at Monroe Ave.?
ESL Federal Credit Union and Bank of America are nearby, offering ATM and banking services for your convenience.