Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
824 reviews
5 stars
376
4 stars
138
3 stars
91
2 stars
57
1 star
162
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, with several instances of employees showing a lack of courtesy or professionalism.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including wrong items and missing components.
Food Quality
Customers frequently complained about stale or poorly prepared food, including burnt items and incorrect temperatures.
Service Speed
Several reviews noted slow service times, particularly in the drive-thru, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and efficiency, as well as enjoying certain menu items.
- RJRespect Jknight (Respect Jknight)Dec 4, 20251.0Never go to this place I order a breakfast sandwich and they got it wrong, a simple egg cheese, and bacon on a plain bagel. My croissant Was burnt in overcooked It also had a piece of hair in my sandwich.
- NCNae CurtNov 27, 20251.0Can’t get 1 damn thing right!
- JWJeniffer WilsonNov 21, 20251.0When I brought my 5 year old in i asked for a kids temperature hot chocolate When I gave the hot chocolate to my kid the drink burnt his tounge. I went and to talk to an employee and he asked what was wrong And when I told him he said "I never heard of that in my life" that being the temperature i asked for, he proceeded to point at a machine and said it just comes out of that, which is like ok cool but when I tried to ask for some cold milk to at least cool it down because my son cant drink something that hot, he told me he would have to charge me which made no sense because im asking for a slight bit of milk for my sons drink that is burning his mouth and not a whole cup worth. This employee had no common courtesy for my son or his well being.
- EREnrique RiveraNov 16, 20251.0November 12 , 2025 I went early before my shift started. I been coming to this location for years Person who took my order charge my credit card medium black coffee 3 different dates which I did not went those day. On November 13, 2025 same person not sure if he a manager at DD. He just look at me if I had a problem. Because of this situation I will not return, please look at your statement of not being charged more than once.
- ISIsabelle SNov 13, 20255.0I come during brunch hours or at the wee hours of night (after 10pm), and I always have a good experience! The workers get my drinks fast in drive, and so far my food orders are always right when dining inside. (Tonight’s review:) I enjoyed the new Sangria drink, got it in black tea version today, the cookie butter latte was quite nice as well. I find the customer service is polite, and my drive-thru interaction was whimsical, which was great because it was so gloomy outside lol.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 1220 E Ridge Rd, Rochester, NY?
This Dunkin' location is open 24 hours a day, 7 days a week.
Can I order food and drinks from this Dunkin' location for delivery or pickup?
Yes, you can order for both delivery and curbside pickup.
What types of food and beverages does Dunkin' offer here?
They serve coffee, espresso, breakfast sandwiches, donuts, tea, and many premium beverages, including seasonal items like the Cookie Butter Cloud Latte and Peppermint Mocha.
Does this Dunkin' location have a drive-thru service?
Yes, it offers a drive-thru for your convenience.
Is there a mobile app available for ordering ahead at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app, available on both iOS and Android.
Does this Dunkin' location welcome families and children?
Yes, they welcome families and children and serve vegetarian options as well.
What nearby places can I visit before or after stopping by Dunkin' on E Ridge Rd?
Nearby you can visit Moe's Southwest Grill for Mexican food, Jersey Mike's Subs for sandwiches, or J & D Di Vincenzo Bakery if you're looking for more baked goods.
Are there medical facilities near Dunkin' at 1220 E Ridge Rd?
Yes, WellNow Urgent Care and Aspen Dental are nearby for urgent and dental care needs.
What other food options are available close to this Dunkin' location?
You can find Wendy's for fast food burgers, Chick-fil-A for chicken, and Rachel's Mediterranean Grill for Mediterranean cuisine nearby.
How can I contact Dunkin' at this location?
You can reach them by phone at +1 585-338-1189.