Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
521 reviews
5 stars
268
4 stars
104
3 stars
58
2 stars
19
1 star
72
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported frequent issues with incorrect orders, including missing items and wrong drink preparations.
Customer Service
While some reviews praised friendly staff, many others highlighted rude behavior and poor service experiences.
Drive-Thru Issues
Customers consistently mentioned long wait times and problems with the drive-thru speaker, leading to frustration.
Food Quality
Mixed feedback on food quality, with some enjoying the donuts and coffee, while others reported unsatisfactory experiences.
Cleanliness and Maintenance
Several reviews pointed out cleanliness issues and equipment problems, such as malfunctioning drive-thru microphones.
- SMSydney M4 days ago2.0employees are really nice but the drive thru speaker has got to be the worst in Rochester
- MWMeghan WilliamsOct 31, 20253.0Food and staff has always been good, drive thru speaker is HORRIBLE. Can hardly hear the employees, so you may be sitting there a while thinking they’re not ready to take your order, when in fact they are talking
- CBCecelia BurnsOct 14, 20253.0Cannot get verbal orders correct. Asked for an extra shot of espresso in my iced coffee as well as extra ice and neither were provided. The person who took my order made verbal confirmation on the requests and drink still came out wrong.
- DFD FinkSep 8, 20251.0Espresso at this location is absolutely terrible. They need to either replace their machines or hire people who know how to work them. Avoid this location
- CPChloe PouthierAug 21, 20251.0Don’t get me wrong I absolutely LOVE Dunkin BUT this location is horrible. Every time I go there’s a problem. One time I ordered food and it was all just tossed in the bag like nobody’s cared. My donut was crushed and hash browns were everywhere. I recently got a small coffee and there’s coffee grounds all in the bottom. Yes you will have coffee grounds in your coffee because it’s not going to be perfect but I’m literally chewing coffee grounds. This dunkin needs to get better. If you have to option go to a different location.
Frequently Asked Questions About Dunkin'
What are the operating hours for this Dunkin' location in Rochester, NY?
This Dunkin' is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sundays from 6:00 AM to 7:00 PM.
Does this Dunkin' offer delivery and pickup services?
Yes, this Dunkin' offers both curbside pickup and delivery services to customers.
What new holiday drinks can I try at Dunkin' on East Ave in Rochester?
You can enjoy the new Cookie Butter Cloud Latte and Berry Sangria Refresher, along with the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes.
Can I order ahead using a mobile app at this Dunkin' location?
Yes, you can order ahead quickly using the Dunkin' mobile app available on both iOS and Android platforms.
What types of food and drinks are served at this Dunkin'?
This Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, tea, and offers breakfast, brunch, lunch, and dinner options.
Does this Dunkin' have a drive-thru and takeout options?
Yes, it features a drive-thru and provides takeout services for customer convenience.
What are some nearby dining options if I visit Dunkin' on East Ave?
Nearby dining options include McDonald's for fast food, Dr's Inn for barbecue and casual dining, and the Country Club Diner if you're interested in classic diner fare.
Where can I find a gas station close to Dunkin' on East Ave?
The Sunoco gas station, which also serves breakfast and brunch, is conveniently located near Dunkin' on East Ave.
Are there fitness centers near this Dunkin' location?
Yes, World Gym, Monroe County CrossFit, and Parisi Speed School gyms are located nearby for your workout needs.
Is there a florist near Dunkin' on East Ave where I can pick up flowers?
Yes, Sassafras Flowers is located nearby and offers retail floral services.