Dunkin'

3.9
524 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1691 East Ave, Rochester, NY
14610, United States

Hours

Reviews

3.9
524 reviews
5 stars
269
4 stars
104
3 stars
58
2 stars
19
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers report friendly service while others describe rudeness and poor attitudes.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong drink preparations.

Drive-Thru Experience

The drive-thru service is frequently criticized for being slow and having poor communication, with some customers waiting excessively long.

Food Quality

Food quality is inconsistent, with reports of cold items and poor preparation, leading to dissatisfaction among customers.

Cleanliness and Safety

Several reviews mention concerns about cleanliness and food safety, including reports of hair in food and potential food poisoning.
  • YO
    Yunus Ongi
    6 days ago
    5.0
    They are great people!!!
  • JE
    janet Ennis
    Dec 25, 2025
    1.0
    Not friendly. (Understanding is was 7:15 am Christmas morning.). I also understand everybody has a bad day. The girl did not want to be there. She was so clear in her attitude, expressions, tone, facial movements. They were out of milk? Could not make a latta? Asked for a bagel. It was cold and placed in a bag. It was ordered toasted. I offered to pay for the bagel , but don't give it to be even aster her attitude. Coffee was not that good. I won't be back. What a waste of time, energy and money.
  • AL
    angel lugo
    Nov 29, 2025
    1.0
    No answer through drive through. Not first time. Post some type of signage it nothing else.
  • SM
    Sydney M
    Nov 20, 2025
    2.0
    employees are really nice but the drive thru speaker has got to be the worst in Rochester
  • MW
    Meghan Williams
    Oct 31, 2025
    3.0
    Food and staff has always been good, drive thru speaker is HORRIBLE. Can hardly hear the employees, so you may be sitting there a while thinking they’re not ready to take your order, when in fact they are talking

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Rochester, NY?

This Dunkin' is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sundays from 6:00 AM to 7:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' offers both curbside pickup and delivery services to customers.