Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
366 reviews
5 stars
177
4 stars
94
3 stars
35
2 stars
16
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Food Quality
Many reviews mentioned issues with food quality, including stale items, incorrect orders, and unsanitary conditions.
Customer Experience
While some customers praised friendly staff and good coffee, many expressed frustration over inconsistent experiences and lack of accountability.
Order Accuracy
Numerous customers reported receiving incorrect orders or missing items, leading to dissatisfaction.
- JWJenna WaltonJan 3, 20265.0The best Dunkin in Henrietta! The employees are always very nice and my drink is made consistently every time 10/10 :)
- FAFredrico AhumadaDec 31, 20252.0I really don’t like leaving bad reviews cause I never want to judge others just seems wrong I don’t know them but in the morning I don’t get what I order and most things are just wrong don’t mix drinks and leave out things and give me wrong food
- MMMya MieleDec 22, 20251.0By far the worst Dunkin experience I’ve ever had . The hash browns were cold , the drink was pure hot water . I ordered twice because the first drink was so bad , the second drink which was simply hot chocolate was hot water. The service was horrible. No thank you , eye contact . Have a good day. There were two girls one was pleasant, the other was horrible. She rolled her eyes when I politely asked for a hot chocolate , handed me the cup back and walked off . She made eye contact with her co-worker as if she was upset that I asked for it. I’ll stick to Tim Horton’s In every aspect.
- FKFurkan KahramanDec 12, 20251.0Everyones late for work they suck go somewhere else
- LRLiz RiveraDec 8, 20255.0I like breakfast and donuts, I really recommend having breakfast here all the time.
Frequently Asked Questions About Dunkin'
What are the regular operating hours of Dunkin' at 4178 W Henrietta Rd, Rochester, NY?
Dunkin' is open Monday to Friday from 5:00 AM to 7:00 PM, Saturday from 5:00 AM to 6:00 PM, and Sunday from 6:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
This location offers delivery service and curbside pickup is not available.
What specialty items does Dunkin' serve at this Rochester location?
They specialize in espresso, coffee, donuts, breakfast sandwiches, and tea, serving breakfast, brunch, and lunch meals.
Are there any new holiday drinks available at this Dunkin'?
Yes, during the holiday season, they offer the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a new Berry Sangria Refresher.
Can I order ahead for quick pickup at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app or through their online ordering link for a fast grab-and-go experience.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' location offers drive-thru service for convenient ordering and pickup.
What nearby dining options are there around Dunkin' at 4178 W Henrietta Rd?
Nearby dining options include Tony Pepperoni, Juicy Crab Rochester, and Mandarin Court, offering pizza, seafood, and Asian cuisine respectively.
Are there automotive services close to Dunkin' to visit before or after your coffee?
Yes, nearby you will find car dealers such as Enterprise Car Sales, Auto Locators, Van Bortel Subaru Henrietta, Rochester Auto Exchange, and service shops like Cropo's automotive repair.
What other convenience services are nearby this Dunkin' in Rochester?
Nearby conveniences include Fastrac gas station and convenience store, Blue Rhino Propane Exchange, and several insurance agencies like Tom Gervais-State Farm and Beth Rogers Agency.
Does the Dunkin' location offer free Wi-Fi and accept credit and debit cards?
Yes, Dunkin' offers free Wi-Fi and accepts both credit and debit card payments for customer convenience.