Dunkin'

3.7
222 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1300 Jefferson Rd, Rochester, NY
14623, United States

Hours

Reviews

3.7
222 reviews
5 stars
98
4 stars
46
3 stars
28
2 stars
11
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking urgency.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong drinks and missing items.

Speed of Service

Customers frequently mentioned long wait times, particularly in the drive-thru, with some stating they left without being served.

Cleanliness

The dining area was noted as needing improvement, with reports of dirty tables and a cluttered atmosphere.

Product Quality

Several reviews indicated inconsistent quality of food and drinks, with complaints about stale items and poorly made beverages.
  • MM
    Matt
    Jan 4, 2026
    1.0
    Came here on 1/4 at 11:15am and sat in the drive through for 30 MINUTES. There were only two cars ahead of me. Not sure why this is the slowest DD in the area but they better training or staffing or something.
  • NC
    Neil Cole
    Dec 22, 2025
    5.0
    Great price and selection to choose from and friendly customer service.
  • CC
    C C
    Dec 16, 2025
    1.0
    The old white woman that works there is absolutely nasty every single time I have encountered her - for a locally owned location, you might want to hire people that have some level of customer service. Way too old to be behaving the way she does. I don’t need an attitude bc you & your staff gave me one drink yesterday & something completely different today even though it’s the same order!! I can question that, it’s my money!! I’ll be going out of my way to other locations from here on out
  • SS
    SD
    Nov 13, 2025
    1.0
    Such a rude customer service in the drive through and very disrespectful lady on the mic in the drive through. Never again
  • TH
    The Hills
    Oct 5, 2025
    1.0
    See what happens when you fill the cups right up to the rim and don't put the lids on all the way. This happened on Thursday; today is Sunday and my hand still looks like this. I won't post a pic of the burns on my leg either. 🤬

Frequently Asked Questions About Dunkin'

What are the main products and specialties offered at Dunkin' in Rochester, NY?

Dunkin' in Rochester specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, serving a variety of premium beverages and baked goods.

What are the opening hours of Dunkin' at 1300 Jefferson Rd, Rochester?

Dunkin' is open Monday through Saturday from 5:00 AM to 7:00 PM, and Sunday from 6:00 AM to 7:00 PM.