Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
218 reviews
5 stars
96
4 stars
46
3 stars
28
2 stars
11
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Order Accuracy
Many customers reported frequent mistakes with their orders, leading to dissatisfaction.
Speed of Service
Customers experienced long wait times, especially in the drive-thru, with some waiting over 30 minutes.
Cleanliness
The dining area was noted as needing improvement, with reports of dirty tables and disorganized spaces.
Product Quality
Several reviews mentioned inconsistent quality of food and drinks, with complaints about stale items and poorly made beverages.
- SSSDNov 13, 20251.0Such a rude customer service in the drive through and very disrespectful lady on the mic in the drive through. Never again
- THThe HillsOct 5, 20251.0See what happens when you fill the cups right up to the rim and don't put the lids on all the way. This happened on Thursday; today is Sunday and my hand still looks like this. I won't post a pic of the burns on my leg either. 🤬
- AJAlex JordanSep 21, 20251.0Waited in line for 30 minutes in the drive through, terrible service. Line still wasn’t moving so we left
- CSCoffee SnobSep 20, 20253.0The coffee was made well, the service was good although the atmosphere needs improvement, it seems like they are storing a bunch of stuff in the lobby and it looks like their doing renovations, please fix.
- CTChasity ThomasSep 12, 20252.0I have no idea who the new employee is, but she was VERY rude, god forbid if you ask her a question. I expected more from this location. I’ve been coming here for a year and never had an issue before, hopefully their standards on employees don’t go down hill with the new building update….
Frequently Asked Questions About Dunkin'
What are the main products and specialties offered at Dunkin' in Rochester, NY?
Dunkin' in Rochester specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, serving a variety of premium beverages and baked goods.
What are the opening hours of Dunkin' at 1300 Jefferson Rd, Rochester?
Dunkin' is open Monday through Saturday from 5:00 AM to 7:00 PM, and Sunday from 6:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, Dunkin' at this location offers delivery and curbside pickup services for customer convenience.
Can I order ahead using the Dunkin' mobile app?
Yes, you can order ahead for a fast grab and go experience using the Dunkin' mobile app available on iOS and Android.
What holiday drinks are currently available at Dunkin'?
During the holiday season, Dunkin' offers new drinks including the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Is there a drive-thru service at the Dunkin' in Rochester?
Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.
Does Dunkin' Rochester welcome families and children?
Yes, Dunkin' welcomes families and children, providing a friendly environment suitable for all ages.
Are there any nearby medical services I can visit after grabbing coffee at Dunkin'?
Yes, UR Medicine Urgent Care and Western New York Dental Group are nearby medical service providers you can visit after stopping by Dunkin'.
What nearby hotels are close to Dunkin' for visitors looking to stay in the Rochester area?
The Residence Inn by Marriott Rochester Henrietta is a nearby hotel convenient for visitors to the area looking for accommodation close to Dunkin'.
Are there any nearby restaurants or food options close to Dunkin' in Rochester?
Yes, Amaya Indian Street Food and Sweets is a nearby restaurant offering Indian cuisine that customers can try before or after their visit to Dunkin'.