Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
222 reviews
5 stars
98
4 stars
46
3 stars
28
2 stars
11
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking urgency.
Order Accuracy
Many customers reported issues with incorrect orders, including wrong drinks and missing items.
Speed of Service
Customers frequently mentioned long wait times, particularly in the drive-thru, with some stating they left without being served.
Cleanliness
The dining area was noted as needing improvement, with reports of dirty tables and a cluttered atmosphere.
Product Quality
Several reviews indicated inconsistent quality of food and drinks, with complaints about stale items and poorly made beverages.
- MMMattJan 4, 20261.0Came here on 1/4 at 11:15am and sat in the drive through for 30 MINUTES. There were only two cars ahead of me. Not sure why this is the slowest DD in the area but they better training or staffing or something.
- NCNeil ColeDec 22, 20255.0Great price and selection to choose from and friendly customer service.
- CCC CDec 16, 20251.0The old white woman that works there is absolutely nasty every single time I have encountered her - for a locally owned location, you might want to hire people that have some level of customer service. Way too old to be behaving the way she does. I don’t need an attitude bc you & your staff gave me one drink yesterday & something completely different today even though it’s the same order!! I can question that, it’s my money!! I’ll be going out of my way to other locations from here on out
- SSSDNov 13, 20251.0Such a rude customer service in the drive through and very disrespectful lady on the mic in the drive through. Never again
- THThe HillsOct 5, 20251.0See what happens when you fill the cups right up to the rim and don't put the lids on all the way. This happened on Thursday; today is Sunday and my hand still looks like this. I won't post a pic of the burns on my leg either. 🤬
Frequently Asked Questions About Dunkin'
What are the main products and specialties offered at Dunkin' in Rochester, NY?
Dunkin' in Rochester specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, serving a variety of premium beverages and baked goods.
What are the opening hours of Dunkin' at 1300 Jefferson Rd, Rochester?
Dunkin' is open Monday through Saturday from 5:00 AM to 7:00 PM, and Sunday from 6:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, Dunkin' at this location offers delivery and curbside pickup services for customer convenience.
Can I order ahead using the Dunkin' mobile app?
Yes, you can order ahead for a fast grab and go experience using the Dunkin' mobile app available on iOS and Android.
What holiday drinks are currently available at Dunkin'?
During the holiday season, Dunkin' offers new drinks including the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Is there a drive-thru service at the Dunkin' in Rochester?
Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.
Does Dunkin' Rochester welcome families and children?
Yes, Dunkin' welcomes families and children, providing a friendly environment suitable for all ages.
Are there any nearby medical services I can visit after grabbing coffee at Dunkin'?
Yes, UR Medicine Urgent Care and Western New York Dental Group are nearby medical service providers you can visit after stopping by Dunkin'.
What nearby hotels are close to Dunkin' for visitors looking to stay in the Rochester area?
The Residence Inn by Marriott Rochester Henrietta is a nearby hotel convenient for visitors to the area looking for accommodation close to Dunkin'.
Are there any nearby restaurants or food options close to Dunkin' in Rochester?
Yes, Amaya Indian Street Food and Sweets is a nearby restaurant offering Indian cuisine that customers can try before or after their visit to Dunkin'.