Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
225 reviews
5 stars
107
4 stars
36
3 stars
25
2 stars
8
1 star
49
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including slow wait times, rude staff, and incorrect orders.
Product Consistency
Many reviews highlighted inconsistencies in food and drink quality, with complaints about undercooked items and incorrect drink preparations.
Staff Performance
While some customers praised individual staff members for their friendliness and efficiency, many others noted a lack of training and professionalism among the team.
Location Issues
Several reviews mentioned the location's poor management and operational issues, including long wait times and inadequate staffing.
Customer Experience
Overall, customer experiences varied widely, with some expressing satisfaction while many others reported frustration and disappointment.
- LLL. A. (L.A.)Oct 10, 20253.0My cup of coffee cost me 9 dollars and change. I also was disappointed with the taste.
- LLLisaOct 2, 20251.0This has to be the worst Dunkin’ Donuts in Rochester. I unfortunately keep going there because it’s close to my house but every single time it’s a terrible experience and I keep telling myself I’m never coming back again. On top of the service being slow, they NEVER have donuts.
- SSShenee SappSep 18, 20251.0I was acknowledged after standing there for a while waiting to order. I was told they would be with me but the cashier proceeded to continue to help the lady working the drive through window, all the while they both see me standing there and NEITHER LADY stopped to take my order….so I turned around and bought 2 slim Jim’s instead to put something on my stomach will never stop there again horrible customer service just horrible!!! And this was this morning at 9:45am so the 2 women working today at this time were there by themselves they needed help or something!!!
- BBBobSep 9, 20251.020 minutes 3rd car in line ordered a bagel sandwich and 25 pack of munchkins. She gave me 2 flavors I asked for a mix. I got plain and cinnamon! What a joke. All employees look like they could work in the circus
- ALanna lenzoJul 26, 20251.0Worst customer service! I accidentally put my mobile order (an ice coffee) in at the wrong location. Showed the kid my app He said that’s not our store. I said it was just an ice coffee. He says not our store have a great day and gives me a thumbs up!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Rochester, NY?
Dunkin' in Rochester, NY is open Monday to Sunday from 6:00 AM to 7:00 PM, except Tuesday to Friday and Saturday when it opens at 5:00 AM.
Does Dunkin' in Rochester offer delivery and pickup services?
Yes, this Dunkin' location provides both curbside pickup and delivery services for customer convenience.
How can I order ahead at Dunkin' Rochester?
You can order ahead using the Dunkin' mobile app available on Apple and Android devices or through their online ordering portal.
What seasonal drinks are currently available at Dunkin' Rochester?
The holiday menu features the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does the Rochester Dunkin' location have a drive-thru service?
Yes, this Dunkin' location includes a drive-thru for convenient service.
What types of food and beverages does Dunkin' offer at this location?
They serve coffee, espresso, donuts, breakfast sandwiches, tea, and various comfort foods suitable for breakfast, lunch, brunch, and dinner.
Are there any nearby pizza restaurants to Dunkin' on Long Pond Rd?
Yes, nearby pizza options include Domino's Pizza, Perri's Pizzeria, and Cam's Pizzeria, which you can visit before or after enjoying your Dunkin' favorites.
What convenience stores or gas stations are close to Dunkin' Rochester?
Quicklee's Greece, a convenience store, gas station, and delicatessen, is located near the Dunkin' on Long Pond Rd, offering an additional stop if you need fuel or snacks.
Are there other Dunkin' locations near this Rochester Dunkin'?
Yes, there is another Dunkin' nearby that offers donuts, coffee, and smoothie juice bar services for your convenience.
What nearby health and medical services are available around Dunkin' Rochester?
Nearby health services include Jeffrey D Alberts, MD (pediatrician), Albee Family Dental, Greece Chiropractic PLLC, and several dental groups and clinics, which is convenient if you have appointments in the area.