Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
653 reviews
5 stars
299
4 stars
143
3 stars
88
2 stars
28
1 star
95
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently noted that the location is understaffed, leading to long wait times and poor service.
Customer Service
Many reviews highlighted a lack of professionalism and rudeness from staff, with several customers reporting negative interactions.
Food Quality
There were multiple complaints about incorrect orders, burnt food, and unsanitary conditions, including reports of ants on food.
Operational Hours
Customers expressed frustration over inconsistent closing times and early closures, often finding the store closed before the advertised hours.
Mixed Experiences
While some customers praised the quality of food and service, many others reported significant issues, indicating a lack of consistency in customer experience.
- CBColleen BushDec 13, 20255.0Only 1 employee in the whole place. Wasn't a very pleasent employee. Got my order wrong I didnt complain.
- P2Pretty brown girl Ari 22Dec 13, 20252.0This location is very understaffed and needs a remodel for sure. Also they need to put rugs in the doorway and near the register as it is winter time and it can be slippery. Also one time i had a wake up wrap from here and the bacon looked undercooked even though its precooked. They can improve a lot here. But service is usually great and they don’t usually take too long to give you your food.
- GOGregory 111 Oneal111Dec 6, 20255.0Good service
- CCCassieNov 28, 20255.0Donuts was super good cashier super nice!
- MMMary MartinNov 11, 20254.0Quick stop before spending day at hospital.
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' at 1500 Mount Hope Ave in Rochester, NY?
Dunkin' is open daily from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What are some of the special holiday drinks available at Dunkin'?
Try the NEW Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and Berry Sangria Refresher this holiday season.
Can I order ahead for a faster experience at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience or visit via the drive-thru.
What types of meals are served at this Dunkin' location?
Dunkin' serves breakfast, lunch, and brunch with a variety of coffee, espresso, breakfast sandwiches, and donuts.
Are there any nearby places where I can get beauty or salon services near Dunkin'?
Yes, you can visit nearby salons such as Pal Joey’s Hair Design, Happy Nails, Prestige Beauty Salon, Cocobella beauty salon, FRESH 360 Urban Barber Studio, and College Town Barber Shop.
Is there a nearby diner or restaurant where I can eat before or after visiting Dunkin'?
Yes, nearby you can find Mt Hope Family Diner, Wendy's, McDonald's, OTR College Town Tavern, and Pat’s Twice Baked for additional dining options.
Where can I find banking or financial services close to Dunkin'?
KeyBank and LibertyX Bitcoin ATM are both nearby for banking and financial service needs.
Does this Dunkin' location have a drive-thru service?
This Dunkin' location does not have a drive-thru, but it offers curbside pickup and delivery services.
What makes Dunkin' a convenient option for coffee and breakfast in Rochester, NY?
Dunkin’ is an all-day stop with over 50 varieties of donuts, premium beverages, breakfast sandwiches, and coffee with free Wi-Fi and family-friendly services.