Dunkin'

3.9
204 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
89 State St, Rochester, NY
14614, United States

Hours

Reviews

3.9
204 reviews
5 stars
102
4 stars
47
3 stars
21
2 stars
10
1 star
24

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and fast service, although some reported rude behavior from staff.

Food Consistency

While many enjoyed the food, there were complaints about stale donuts and poorly prepared items.

Atmosphere

The small size of the location led to crowding, and some customers noted a deteriorating atmosphere due to disturbances.

Operational Issues

Several reviews mentioned problems with order accuracy and early closing times, impacting customer satisfaction.
  • DD
    Dennis
    Nov 19, 2025
    4.0
    No parking or drive-through but friendly and fast service
  • KM
    Kier Monydeng
    Oct 23, 2025
    2.0
    Good food, eh atmosphere
  • HI
    HONOUREBEL ROBERT RYAN II
    Oct 5, 2025
    5.0
    In and out pretty fast
  • JV
    Jay Vollmer
    Aug 21, 2025
    5.0
    The staff here in the morning are great. They know my order every time I come in, even if it's been a while. Fast and great service
  • SS
    Samantha Sheen
    Jul 2, 2020
    1.0
    Absolutely awful service. I walked in and ordered an iced cappuccino which is something I order from dunkin all the time and the employee said "she doesnt know what that is, and she doesnt know how to make it, and it isnt on the menu" when that is the sole thing I order at dunkin almost 4 times a week and I pointed it out to her on the menu above her head and she refused to make my drink.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Rochester, NY?

Dunkin' in Rochester is open Monday to Friday from 6:00 AM to 3:00 PM, Saturday from 7:30 AM to 2:00 PM, and closed on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers delivery and curbside pickup services.