Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers frequently reported long wait times, often exceeding 20 minutes, particularly in the drive-thru.
Customer Service
Many reviews highlighted poor customer service, with rude staff and lack of professionalism being common complaints.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and wrong drinks.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty environments and food safety concerns.
Product Quality
While some customers enjoyed the coffee and donuts, others reported stale or poorly prepared food items.
BP
Beastman Pax
Jan 17, 2026
1.0
Currently typing this review out after waiting in line for 30 minutes already. Through all my time of being in the area. The few times I decide to shop here- ever. Single. Time. If it’s just a coffee or a meal as well, I’m waiting over 20 minutes.
RB
Roman Burkovskiy
Jan 16, 2026
1.0
Half an hour for 1 sandwich in the drive thru
DS
Dev Singh
Jan 5, 2026
2.0
The lady who took my order was nice, but person who made my sandwich was rude the Indian guy he needs to be little respectful when makes sandwich , he hand me the sandwich with rudeness,
TT
Tykirah Tucker
Jan 3, 2026
1.0
There is always one person for the morning rush there no way you have to wait 20 mins for one drink there no greeting when you get to screen