Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.0
313 reviews
5 stars
100
4 stars
51
3 stars
30
2 stars
21
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers feeling ignored or treated as an inconvenience.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and poor handling of mobile orders.
Service Speed
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported even when few customers were present.
Food Quality
While some customers enjoyed the food, there were significant complaints about cold or poorly prepared items, including stale donuts and incorrect drink orders.
- MPMandy PattistDec 22, 20251.0Sunday they were so rude to my husband and kept asking are you done are you done you need more tone of his voice was rude and annoyed . Then we go to the window to pay and he asked what he wanted and he and another female worker laughed and thought it was funny. So they didn’t even have our order down . Had to drive to a different Dunkin. Hire people who are respectful to others and who can take their job serious and professional .
- SSSamPirelliNov 14, 20255.0Thank you for cappuccinos!
- BDBenjamin DavisNov 5, 20251.0Employees are on their phones more than they are focused on their tasks. My latte came out tasting like straight milk, and they refused to remake it. Waste of money and time going to this Dunkin Donuts. A Chocolatey coffee drink should NOT be this light!
- MAMichelle AcetoOct 15, 20255.0Michael was great. He was very knowledgeable and so friendly. You're lucky to have him as an employee.
- KRKierra RobinsonOct 9, 20251.0The machines to make espresso and food are always broken. You will be waiting forever in the line so make time for that too.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 2960 Buffalo Rd, Rochester, NY?
Dunkin' at 2960 Buffalo Rd is open daily from 5:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both curbside pickup and delivery services.
What special holiday drinks are available at Dunkin' during the holiday season?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app for Dunkin'?
Yes, you can order ahead using the Dunkin' app available on both Apple App Store and Google Play Store for a fast grab and go experience.
What meals are served at Dunkin' in Rochester, NY?
This Dunkin' location serves breakfast, lunch, and brunch.
Does this Dunkin' have a drive-thru?
Yes, this Dunkin' location has a drive-thru service.
What types of food and beverages are Dunkin' known for?
Dunkin' is known for espresso, coffee, donuts, breakfast sandwiches, and tea.
Are there other coffee shops near Dunkin' at 2960 Buffalo Rd?
Yes, nearby coffee shops include another Dunkin', Pure Imagination Cafe, and Abbott's Frozen Custard where you can enjoy desserts and coffee.
What nearby businesses can I visit after grabbing coffee at Dunkin'?
After visiting Dunkin', you can visit nearby places like Agatinas Restaurant for Italian food, Bill Gray's for burgers, or Tina's Natural Nails, Hair and Spa for beauty treatments.
Is there a gas station close to Dunkin' for a quick fuel stop?
Yes, the Mobil gas station and Kasara GULF convenience store with oil change services are located nearby for your fueling needs.