Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
467 reviews
5 stars
238
4 stars
90
3 stars
54
2 stars
27
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with rude staff and long wait times being common complaints.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including wrong items and poorly prepared food.
Speed of Service
While some customers praised the quick service during busy times, many others experienced significant delays, especially in the drive-thru.
Food Quality
Feedback on food quality was mixed, with some enjoying the offerings while others found items to be overcooked or not fresh.
Staffing Issues
Several reviews mentioned understaffing as a contributing factor to slow service and poor customer experiences.
- TLTrying LivingOct 24, 20252.0It would be nice if some knew how explain something. I could care less about about a Halloween bucket but since it was said that there's no extra I said sure, and sure enough it was a few dollars more.
- RARaquel M. AmaroJul 1, 20251.0Horrible fire who ever is working morning shifts I asked for a iced coffee with two pumps of brown sugar and they put nothing my coffee was bitter and watered down I asked for two wake up wraps and they where uncooked and my bacon egg and cheese on a croissant was burnt and tasted like nail polish fire all people working in the morning and person who was working in the drive through is disrespectful.
- M1muiffin 123Jun 26, 20251.0Ignores Uber Eats orders, you go to order in person and regret that you did. I’ll never go back. I suggest no one does
- JBJordan BrownJun 24, 20254.0UPDATE NUMBER OF THE LOCATION CAN’T CALL LOCATION
- PRPorshia RileyJun 10, 20251.0They rarely have food or donuts. There's no menu outside in the drivethru. Cashiers are rude. Service is slow. 4 months later, staff still rude. Service us faster but if there's an error there's a 10min wait in line to go back to the window.. I ordered the toasted white chocolate latte and the cookie butter latte. The cashier brought me 2 cookie butter lattes.. when i asked for my correct drink, she went to the back and added the topping for my drink yo yh3 cookie butter ... manager is the one who told her to do it.. count your days Rae( manager) I'm calling corporate on you and your staff
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 573 Lyell Ave, Rochester, NY?
Dunkin' is open Monday through Sunday from 5:00 AM to 7:00 PM, with delivery available from 6:00 AM to 6:00 PM.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.
Can I order ahead using a mobile app for Dunkin' at this location?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple and Android platforms for a fast grab-and-go experience.
What types of meals are served at this Dunkin' location?
Dunkin' serves breakfast, brunch, and lunch items including coffee, espresso, breakfast sandwiches, donuts, and tea.
Is Dunkin' at 573 Lyell Ave in Rochester family-friendly?
Yes, this Dunkin' welcomes families and children, offering a variety of menu options suitable for all ages.
Does this Dunkin' location offer delivery and curbside pickup?
Delivery is available at this location, but curbside pickup is not offered.
What are some notable places near Dunkin' at 573 Lyell Ave that customers might visit?
Nearby places include Valero gas station and convenience store, Boost Mobile phone store, AutoZone automotive parts, and Family Dollar discount store.
How can the nearby Valero gas station and convenience store help Dunkin' customers?
Customers can conveniently fuel up and shop for essentials at Valero either before or after grabbing breakfast or coffee at Dunkin'.
Are there any nearby fast food options to complement a visit to Dunkin'?
Yes, Burger King is located nearby for customers looking for additional fast food dining options in the area.
Is public transportation accessible near Dunkin' at 573 Lyell Ave?
While specific transit stations aren't listed, landmarks like the Lyell Branch Library and UPS Access Point location nearby may help customers orient themselves when visiting Dunkin'.