Brand Certified
Dunkin'
3.9(468 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
573 Lyell Ave, Rochester, NY
14606, United States
Certified by Dunkin' • Feb 22, 2026
(585) 471-8534
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.9
468 reviews
5 stars
240
4 stars
91
3 stars
54
2 stars
27
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with rude staff and long wait times being common complaints.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, both in-store and through mobile apps.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others reported items being burnt or not fresh.
Staffing Issues
Several reviews mentioned understaffing leading to slow service and long wait times.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and had positive experiences with service and food.
- PHPeter Henry1 day ago5.0Top quality service from Don and Chris. Friendly and efficient. Place is clean. Great experience at this dunkin!
- TLTrying LivingOct 24, 20252.0It would be nice if some knew how explain something. I could care less about about a Halloween bucket but since it was said that there's no extra I said sure, and sure enough it was a few dollars more.
- JBJudy BrowneJul 23, 20191.0Terrible, wrong order and taste was totally off.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 573 Lyell Ave, Rochester, NY?
Dunkin' is open Monday through Sunday from 5:00 AM to 7:00 PM, with delivery available from 6:00 AM to 6:00 PM.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.
Can I order ahead using a mobile app for Dunkin' at this location?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple and Android platforms for a fast grab-and-go experience.
What types of meals are served at this Dunkin' location?
Dunkin' serves breakfast, brunch, and lunch items including coffee, espresso, breakfast sandwiches, donuts, and tea.
Is Dunkin' at 573 Lyell Ave in Rochester family-friendly?
Yes, this Dunkin' welcomes families and children, offering a variety of menu options suitable for all ages.
Does this Dunkin' location offer delivery and curbside pickup?
Delivery is available at this location, but curbside pickup is not offered.
What are some notable places near Dunkin' at 573 Lyell Ave that customers might visit?
Nearby places include Valero gas station and convenience store, Boost Mobile phone store, AutoZone automotive parts, and Family Dollar discount store.
How can the nearby Valero gas station and convenience store help Dunkin' customers?
Customers can conveniently fuel up and shop for essentials at Valero either before or after grabbing breakfast or coffee at Dunkin'.
Are there any nearby fast food options to complement a visit to Dunkin'?
Yes, Burger King is located nearby for customers looking for additional fast food dining options in the area.
Is public transportation accessible near Dunkin' at 573 Lyell Ave?
While specific transit stations aren't listed, landmarks like the Lyell Branch Library and UPS Access Point location nearby may help customers orient themselves when visiting Dunkin'.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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- Official website