Dunkin'

Reviews

• ND

  nadi desilva

  Nov 13, 2025
  1.0
  This location is horrible! Horrible staff- I went in this morning and they messed up our order. When I went back to get my food they literally threw my food on to the counter and the food fell out! Then when I asked them for another order of hash brown this lady aggressively took the food and threw it in the trash!!! People can’t treat other people like this!!!! Horrible service! The people usually work here are nice but today they were inhuman and the behavior felt as if it’s because im a colored person!!!
• PH

  peter han

  Nov 5, 2025
  1.0
  Beware with ur change. I ordered XL hot coffee with cream and sugar. They gave xl with 1 cream & 1 sugar. The total comes to $3.78 employee asked if I like to donate $1 to charity. I went up to drive thru I face $10 she said the total was $4.78 she gives me $3,22. I told her you owe me $2 more. She that was right. I asked for the receipt she said she threw it away. Then she said I was very rude. I parked my car went inside explained to the manager. The manager did my side just said on angry loud voice just give her money back. First your employee does not know how to count. If the coffee was $3.78 plus $1 for donation the total is $4.78. If you $10 out that the change should be $5.22. If the employee gives $3.22 and says I comment I being rude because she made a mistake. Who has the right to be upset. So stop depend on ur math skills. Just go by what the machine shows you and need more customers service. Just be beware
• AS

  Abel Sullivan

  Nov 2, 2025
  2.0
  Employees are very friendly but this location is consistently putting out absolutely undrinkably bad iced coffee :( I was much better over the summer
• SB

  Sandra Bembry

  Oct 28, 2025
  3.0
  2740 W. Henrietta Rd. I'm not sure if this location has had recent staff turnover, is under new management, or a combination of the two, but service speed has seriously gone down hill!!! Over the last two weeks (between 10/13 - 10/28) I visited this location 3 times, and each time the drive thru wait was about 20-25 minutes, and no... I'm not exaggerating. I've observed as recently as this morning 10/28/2025, that staff is handling 1 car at a time (as in 1 car is at the window and there is a huge gap between the car at the pickup window, and the cars waiting to order). When you finally arrive to the intercom there is ANOTHER 5 - 8 minute wait just to give your order, not counting the time it took to get to the intercom in the first place and the ADDITIONAL time it will take to get your food. The food is always good and fresh however, it is my opinion to skip this location especially if you're on a time crunch or you'll find you'll be late to where your going, you've wasted your time, gas, and end up waiting forever to get fed. I saw many cars just drive off. I initially thought this was a fluke/just a volume issue, such as too many customers or too many large orders. However, after today's visit, I can emphatically say that the cars I did see in front of me had standard orders, nothing outrageous or anything to really justify the recent delays. Hopefully whoever manages the location sees this post and makes improvements. - Don't worry I've taken this as a sign to stop eating this stuff.
• SF

  Shorte forte

  Oct 20, 2025
  3.0
  Depending upon which dunkin u go to because customer service is rude, inpatient & very attiduish. I go farther outta city to patron Dunkin.

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