Business Details
2740 W. Henrietta Rd, Rochester, NY
14623, United States
Certified by Dunkin' • Feb 08, 2026
(585) 427-8810
Certified by Dunkin' • Feb 08, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 08, 2026
About
Certified by Dunkin' • Feb 08, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 08, 2026
Hours
Certified by Dunkin' • Feb 08, 2026
Reviews
3.9
340 reviews
5 stars
177
4 stars
61
3 stars
46
2 stars
16
1 star
40
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Several reviews mentioned issues with food quality, including burnt or stale items, and incorrect orders.
Staff Friendliness
While many customers appreciated friendly staff, there were also complaints about unprofessional behavior from some employees.
Order Accuracy
A significant number of reviews highlighted problems with order accuracy, with many customers receiving incorrect items or missing items.
Cleanliness
Some customers noted that the location was clean and pleasant, while others mentioned dirty bathrooms and unkempt areas.
- LBLil BitFeb 7, 20261.0They sucked on top of the fact they took forever mind you I’m the only car there they gave me water down hot chocolate n didn’t even give me my correct munchkins 😡 first and last time I go there
- JHJaylynn HudsonFeb 6, 20265.0Absolutely delightful ladies. Order was made perfectly coffee was exactly as ordered. No issues and very friendly.
- AHAmber HuntJan 22, 20261.0I ordered a huge order via door dash. Most my items were missing. When I called the store to see why the manager told me to calm down and hung up on me. I called back and asked for cooperates number and she said Google it. Very rude. I ordered 3 bagels and got 1. Ordered 3 snack bacons got none. Ordered a grilled cheese bacon sandwich didnt get it. Door dash refunded me for missing items but I was going to have to pay delivery and tip again. So called store first maybe they ran out of items. But was told to calm down which i wasnt even upset.
- JGJack GeneralJan 11, 20261.0Worst service ever. I will never come back here due to lack of professionalism, communication, and time management.
- AAAsclepiusDec 29, 20251.0Went there today (Dec 29, 2025) with a friend. There were only two teenagers at the counter. After placing the order, we had to wait at least 20 min to get our coffee and an egg sandwich. We had also placed an order of hash browns (x2) and were told that it will take even longer. We finished coffee and sandwich and still the hash browns were never delivered. In the meanwhile the girls were complaining and cursing after taking orders from the drive through customers. When we inquired about the hash browns they had the audacity to tell me that I was being difficult and that they were only two girls working there and that I will have to wait. The manager was not even there. Even a customer at the counter told them that this was no way to talk to a customer. Finally we left without getting the hash browns (despite the payment and having patiently waited for at least 45 min). This is one place I will never ever go to again. The staff needs to learn some professionalism.
Frequently Asked Questions About Dunkin'
What are the regular operating hours for Dunkin' at 2740 W. Henrietta Rd, Rochester, NY?
Dunkin' is open from 5:00 AM to 7:00 PM Monday through Saturday, and from 6:00 AM to 7:00 PM on Sundays.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What special holiday drinks are available at Dunkin' during the holiday season?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher.
How can I order ahead from Dunkin' at this Rochester location?
You can order ahead using the Dunkin' mobile app available on both iOS and Android, or through their online ordering website.
What types of meals are served at this Dunkin' location?
This Dunkin' serves breakfast, lunch, and brunch meals.
Does Dunkin' at this location have a drive-thru?
Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.
What are some nearby restaurants to Dunkin' on W. Henrietta Rd where I can visit before or after grabbing coffee?
Nearby restaurants include Arigato Japanese Steakhouse (sushi), Michelina's Italian Eatery, Schaller’s Brighton (burgers), Agave Mexican Grill, Seoul House (Korean), and Henrietta Brusters (ice cream shop).
Are there any automotive service centers near Dunkin' at 2740 W. Henrietta Rd?
Yes, nearby automotive services include Mr. Tire Auto Service Centers, The Tint Shop, Flower City Glass, Midas, Auto Options, Alliance Fleet, Conway Beam Truck Group, and Conway Volvo Truck & Bus.
What local amenities can help me if I need fire protection or laundry services near Dunkin'?
Nearby amenities include Henrietta Fire District Station 7 for fire protection services and Discount Cleaners for dry cleaning and laundry services.
Where can I get pet care services near the Dunkin' location on W. Henrietta Rd?
Companion Animal Hospital and Veterinary Housecall Service of Rochester are nearby options offering veterinary and pet sitting services.
Brand Certified Facts from Dunkin'
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Certified February 08, 2026Yext Knowledge Graph
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