Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
336 reviews
5 stars
176
4 stars
60
3 stars
46
2 stars
16
1 star
38
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and frequent order mistakes, leading to frustration.
Staff Behavior
Feedback highlighted inconsistent staff professionalism, with some customers experiencing rude or dismissive attitudes.
Food Quality
Several reviews mentioned issues with food quality, including stale or burnt items, although some customers still enjoyed their drinks.
Positive Experiences
Despite the negative feedback, there were also positive comments about friendly staff and good coffee, indicating some customers had satisfactory experiences.
- JGJack General1 day ago1.0Worst service ever. I will never come back here due to lack of professionalism, communication, and time management.
- AAAsclepiusDec 29, 20251.0Went there today (Dec 29, 2025) with a friend. There were only two teenagers at the counter. After placing the order, we had to wait at least 20 min to get our coffee and an egg sandwich. We had also placed an order of hash browns (x2) and were told that it will take even longer. We finished coffee and sandwich and still the hash browns were never delivered. In the meanwhile the girls were complaining and cursing after taking orders from the drive through customers. When we inquired about the hash browns they had the audacity to tell me that I was being difficult and that they were only two girls working there and that I will have to wait. The manager was not even there. Even a customer at the counter told them that this was no way to talk to a customer. Finally we left without getting the hash browns (despite the payment and having patiently waited for at least 45 min). This is one place I will never ever go to again. The staff needs to learn some professionalism.
- EDElizabeth DibbleDec 20, 20253.0Needs a LIGHTS OUT FRONT. Or atleast reflective tape on light posts in Dunkin colors. Almost missed it. Otherwise, great people and service.
- TLT LDec 13, 20251.0Disgusting! I accidentally ordered from here, and of course the food is all stale, burnt, overcooked! They need to shut this place down.
- NDnadi desilvaNov 13, 20251.0This location is horrible! Horrible staff- I went in this morning and they messed up our order. When I went back to get my food they literally threw my food on to the counter and the food fell out! Then when I asked them for another order of hash brown this lady aggressively took the food and threw it in the trash!!! People can’t treat other people like this!!!! Horrible service! The people usually work here are nice but today they were inhuman and the behavior felt as if it’s because im a colored person!!!
Frequently Asked Questions About Dunkin'
What are the regular operating hours for Dunkin' at 2740 W. Henrietta Rd, Rochester, NY?
Dunkin' is open from 5:00 AM to 7:00 PM Monday through Saturday, and from 6:00 AM to 7:00 PM on Sundays.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What special holiday drinks are available at Dunkin' during the holiday season?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher.
How can I order ahead from Dunkin' at this Rochester location?
You can order ahead using the Dunkin' mobile app available on both iOS and Android, or through their online ordering website.
What types of meals are served at this Dunkin' location?
This Dunkin' serves breakfast, lunch, and brunch meals.
Does Dunkin' at this location have a drive-thru?
Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.
What are some nearby restaurants to Dunkin' on W. Henrietta Rd where I can visit before or after grabbing coffee?
Nearby restaurants include Arigato Japanese Steakhouse (sushi), Michelina's Italian Eatery, Schaller’s Brighton (burgers), Agave Mexican Grill, Seoul House (Korean), and Henrietta Brusters (ice cream shop).
Are there any automotive service centers near Dunkin' at 2740 W. Henrietta Rd?
Yes, nearby automotive services include Mr. Tire Auto Service Centers, The Tint Shop, Flower City Glass, Midas, Auto Options, Alliance Fleet, Conway Beam Truck Group, and Conway Volvo Truck & Bus.
What local amenities can help me if I need fire protection or laundry services near Dunkin'?
Nearby amenities include Henrietta Fire District Station 7 for fire protection services and Discount Cleaners for dry cleaning and laundry services.
Where can I get pet care services near the Dunkin' location on W. Henrietta Rd?
Companion Animal Hospital and Veterinary Housecall Service of Rochester are nearby options offering veterinary and pet sitting services.