Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rochester, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.2
295 reviews
5 stars
168
4 stars
73
3 stars
28
2 stars
7
1 star
19
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of excellent and poor service, with some praising friendly staff while others highlighted rude management and slow service.
Food Quality
While many enjoyed the coffee and donuts, there were complaints about burnt food and incorrect orders.
Cleanliness
Several reviews pointed out unsanitary conditions, particularly in the bathrooms, which raised concerns about hygiene.
Order Accuracy
Multiple customers experienced issues with incorrect orders, especially with mobile app orders, leading to frustration.
Speed of Service
The location is often noted for slow service, especially during busy hours, despite some customers reporting quick service.
- ZAZiad Alkhoury2 days ago1.0Extremely rude and unprofessional manger (female). this morning at 9:10am on 1/10/26 via drive through I asked for “10 Timbits” and immediately she started yelling “ we do not have timbits”. I immediately corrected my order and ask for munchkins. She yelled back at me saying again “I told you we do not sell them here”. When I told her that I am correcting the order and ordering donut holes, she kept yelling “it is called munchkin“ and she started speaking the word letter by letter. I was shocked for her immediate outburst and I asked to speak to the manager and she replied “I am the manager and I don’t want to serve you any more”. She kept yelling and cursing. I replied that I am very dust with the service of how poorly she is representing Dunkin Donut and I told that I would complain about this poor customer service for what she replied as “I don’t care and to get out of the drive way”. This had been an appalling terrible customer service and Dunkin Donut should look into this person behavior as it definitely will impact the reputation of the company. I have recordings of the exchange to support this complaint.
- SAShaTorra AshfordDec 4, 20255.0Made my drink wonderful and customer service was amazing....
- JAJim AyersNov 6, 20255.0Gotta love my Duncan donuts. 2 a day keeps me smiling.
- LRLiz RiveraOct 24, 20255.0I love donuts here.
- TTTerrance Ray TrybusSep 26, 20254.0Good food, good service.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 2787 Monroe Ave, Rochester, NY?
Dunkin' is open Monday to Friday from 5:00 AM to 7:00 PM, Saturdays from 5:00 AM to 7:00 PM, and Sundays from 6:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
This Dunkin' location offers both delivery and curbside pickup services.
What types of meals does Dunkin' serve at this Rochester location?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
What specialties can I expect at Dunkin' on Monroe Ave?
You can enjoy espresso, coffee, donuts, breakfast sandwiches, and tea at this Dunkin' location.
Are there any new seasonal drinks available at this Dunkin' location?
Yes, the holiday menu includes the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does Dunkin' at 2787 Monroe Ave have a drive-thru option?
Yes, this Dunkin' location has a drive-thru for convenient service.
Where can I order ahead for quicker service at Dunkin'?
You can order ahead using the Dunkin' mobile app or online through their website for a fast grab and go experience.
Are there nearby places where I can go for a beauty or spa treatment before or after visiting Dunkin'?
Yes, nearby places include Cinderella Nails & Spa, Maximum Tan, and Zoom Tan for various beauty and spa treatments.
What dining options are available near the Dunkin' on Monroe Ave?
Nearby dining options include Red Sun Chinese Cuisine, Sakura Home sushi restaurant, Salvatore's Old Fashioned Pizzeria, Chipotle Mexican Grill, and Monroe Diner.
Are there real estate services near Dunkin' if I'm exploring the Rochester area?
Yes, nearby real estate services include Prime Properties, Marsh Properties, Venture Brokerage Group, NextHome Endeavor, Helping Homes REI, Josh Stratton Real Estate, Bernadette Mahle Licensed R E Associate Broker, and Lana Soroka Rochester Realtor.