Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Rochester? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 1460 Lyell Ave .
Numerous customers reported extremely long wait times for delivery, with some orders taking over two hours and others being canceled without notice.
Customer Service
Many reviews highlighted poor customer service, including unresponsive staff, rude behavior, and difficulty reaching the store by phone.
Food Quality
While some customers praised the pizza and wings, others complained about incorrect orders, cold food, and unsanitary conditions.
Management Problems
Several reviews indicated issues with management, including unprofessional behavior and a lack of oversight leading to poor service.
Cleanliness Concerns
Multiple customers noted that employees did not wear gloves or hair nets while preparing food, raising hygiene concerns.
NH
Nikki Hamilton
2 days ago
2.0
The food is hit and miss.They are extremely rude to customers .
GG
Gerda
Jan 3, 2026
5.0
Nice and prompt. Good job dominos
CM
Carter Matson
Jan 1, 2026
1.0
This place is an absolute joke. Ordered pizza and bread bites online, was told it would be about 45 minutes, fine, that's pretty typical for delivery. 20 minutes pass by and my pizza was out of the oven being inspected (JOKE) An hour passed and the "tracker" said delivery was a minute away. Walk downstairs wait 10 minutes for this delivery driver he never shows, call the store and literally was on hold for over 30 minutes without speaking to a single soul. Another hour passes and I was told driver just left dominos, so that means the pizza was literally out of the oven for 1 hour 40 minutes before the driver left. Called up again, still couldn't get ahold of a single person and just go that ridiculous hold music. The dude finally shows up 2 hours 20 minutes from when the order was made and had the pizza box flipped upside down ICE COLD. Filed for the "delivery insurance" fully expecting a refund for such incompetence, nope, was given a coupon for 20 percent off next order or a free medium pizza. This onnline order bullshit is pathetic. How do they call themselves a pizza place if you can't even speak to a person to one, order a pizza, or two, find out why the heck it's taking 2 plus hours to deliver a large pizza, and a large pizza for dominos is a medium at any other pizza shop. PATHETIC SERVICE
MM
Michael Tatner (Mike)
Dec 7, 2025
1.0
Put my order in online at 11:30am for a pickup at 3:45pm, in time for football...
Needless to say they dropped the ball and had me waiting 20 mins after I walked in the door.
JJ
Jeff Jacobson
Oct 4, 2025
4.0
Seemed to be rather noisy and made it difficult to be able to communicate with the person taking my order.
Pizza was good and time to prepare was acceptable.
Overall I will order on line next time.