Feedback indicates a mix of positive and negative experiences with staff, including instances of helpfulness and friendliness, but also reports of rudeness and poor management.
Food Quality
While many customers praised the subs for their taste and freshness, there are numerous complaints about declining quality, incorrect orders, and issues with ingredients.
Order Accuracy
A significant number of reviews highlight problems with order accuracy, including missing items and incorrect sandwiches, leading to customer frustration.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices, feeling that the quality of food does not justify the cost.
Cleanliness Issues
Multiple reviews mention cleanliness problems at the location, including dirty tables and unsanitary conditions.
NR
Nolan Ruocco
5 days ago
5.0
After not great take out order last time I ordered, they made things right. And this last visit was great. Good staff and nice place.
JJ
Jeff
5 days ago
5.0
The new girl rebacky was vary helpful with telling me what kind of subs you make
SJ
Sabrina J
Feb 26, 2026
1.0
Tonight I ordered two Philly cheesesteaks for dinner and unfortunately was very disappointed with our experience. The steak on both subs was extremely dry and overcooked, there were barely any toppings, and there didn’t appear to be any cheese on them at all. Overall, the sandwiches did not meet the quality we’ve come to expect. We chose DiBella’s specifically because we’ve enjoyed your food in the past, so this was very discouraging. I wanted to bring it to your attention and see if there is anything that can be done to make this right. We would really appreciate the opportunity to give you another try. Thank you and I look forward to hearing from you. -Sabrina
JF
John Francisco
Feb 14, 2026
5.0
⭐⭐⭐⭐⭐
I stopped by DiBella's Subs in today, and as always, the subs were absolutely outstanding. DiBella’s consistently has some of the best subs around—fresh bread, quality ingredients, and great flavor every time.
What really made today’s visit exceptional, though, was the assistant manager, Lance. He truly enhanced the entire experience and made it completely amazing. His positive attitude, professionalism, and willingness to go above and beyond did not go unnoticed. It’s rare to see someone who genuinely cares about the customer experience the way he does.
Great food is expected at DiBella’s, but when the staff stands out like that, it takes the experience to a whole new level. Huge thanks to Lance for making a great visit even better. I’ll definitely be back!
CI
Clifford Imes
Feb 5, 2026
1.0
This is not the DiBella’s we all knew and loved anymore.
I tried them out after going to a big chain competitor for a while because I was hoping they’d revived a little after going downhill. They’ve gotten worse, instead.
I ordered a Dagwood with lettuce, onions, banana peppers, olives, and mayo.
The bread is narrower, the peppers aren’t the classic pickled red peppers cut lengthwise, and there was so little lettuce that I thought they left it off.
The meat was fresh, but I didn’t come for a meat sandwich with mayo.
They don’t have the line where you walk up, order, and watch them make your sandwich anymore. I can see why if they’re going to make these sad sandwiches.
All this sadness and the prices are much higher.
They aren’t worthy of the name. Don’t bother going. I won’t be back until they step back about 10 years in time to get it right.
What type of food does DiBella's Subs specialize in?
DiBella's Subs specializes in making the best sub sandwiches.
Where is DiBella's Subs located?
DiBella's Subs is located at 1405 East Ridge Road, Rochester, NY 14621, USA.
What are the regular business hours for DiBella's Subs?
DiBella's Subs is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Are there any special holiday hours for DiBella's Subs?
Yes, DiBella's Subs is closed on November 27, 2025, and December 25, 2025. On December 24, 2025, they are open from 10:00 AM to 5:00 PM, on December 31, 2025, from 10:00 AM to 7:00 PM, and January 1, 2026, from 11:00 AM to 9:00 PM.
How can I place an order at DiBella's Subs?
You can order online through their website at https://order.dibellas.com/ or visit https://www.dibellas.com/ to click and order.
Where can I find the menu for DiBella's Subs?
The menu for DiBella's Subs is available online at https://www.dibellas.com/menu.
What social media platforms does DiBella's Subs use?
DiBella's Subs is on LinkedIn at https://www.linkedin.com/company/1084671/, TikTok as @dibellassubs, Facebook at https://www.facebook.com/DiBellasSubs, and Instagram with the handle dibellassubs.
What nearby places can I visit after enjoying a meal at DiBella's Subs?
Near DiBella's Subs, you can visit Tropical Smoothie Cafe for smoothies, Living Water Christian Fellowship for worship, or the Ridgecrest Regional Hospital Outpatient Physical Therapy for health services.
Are there any convenient bank services near DiBella's Subs?
Yes, Bank of America Financial Center and multiple Bank of America ATMs are located near DiBella's Subs for your banking needs.
Where can I find beauty and wellness services close to DiBella's Subs?
Nearby, you can find several beauty and wellness options including Hot Comb hair salon, Supercuts hair salon and barber, and A&T Nails beauty and nail salon.
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