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Old Fashioned sub made with turkey, ham, and salami on sesame bread.
Brand Certified

DiBella's Subs

4.1
(962 reviews)

Business Details

1405 East Ridge Road, Rochester, NY
14621, United States
(585) 266-0288
https://www.dibellas.com/

About

Sandwich Restaurant
At DiBella's, our goal is to make the best sub sandwich you've ever had!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • Curbside pickupAvailable
  • LunchAvailable

Location

DiBella's Subs
1405 East Ridge Road, Rochester, NY
14621, United States

Hours

Reviews

4.1
962 reviews
5 stars
567
4 stars
193
3 stars
63
2 stars
42
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, including instances of helpfulness and friendliness, but also reports of rudeness and poor management.

Food Quality

While many customers praised the subs for their taste and freshness, there are numerous complaints about declining quality, incorrect orders, and issues with ingredients.

Order Accuracy

A significant number of reviews highlight problems with order accuracy, including missing items and incorrect sandwiches, leading to customer frustration.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices, feeling that the quality of food does not justify the cost.

Cleanliness Issues

Multiple reviews mention cleanliness problems at the location, including dirty tables and unsanitary conditions.
  • NR
    Nolan Ruocco
    5 days ago
    5.0
    After not great take out order last time I ordered, they made things right. And this last visit was great. Good staff and nice place.
  • JJ
    Jeff
    5 days ago
    5.0
    The new girl rebacky was vary helpful with telling me what kind of subs you make
  • SJ
    Sabrina J
    Feb 26, 2026
    1.0
    Tonight I ordered two Philly cheesesteaks for dinner and unfortunately was very disappointed with our experience. The steak on both subs was extremely dry and overcooked, there were barely any toppings, and there didn’t appear to be any cheese on them at all. Overall, the sandwiches did not meet the quality we’ve come to expect. We chose DiBella’s specifically because we’ve enjoyed your food in the past, so this was very discouraging. I wanted to bring it to your attention and see if there is anything that can be done to make this right. We would really appreciate the opportunity to give you another try. Thank you and I look forward to hearing from you. -Sabrina
  • JF
    John Francisco
    Feb 14, 2026
    5.0
    ⭐⭐⭐⭐⭐ I stopped by DiBella's Subs in today, and as always, the subs were absolutely outstanding. DiBella’s consistently has some of the best subs around—fresh bread, quality ingredients, and great flavor every time. What really made today’s visit exceptional, though, was the assistant manager, Lance. He truly enhanced the entire experience and made it completely amazing. His positive attitude, professionalism, and willingness to go above and beyond did not go unnoticed. It’s rare to see someone who genuinely cares about the customer experience the way he does. Great food is expected at DiBella’s, but when the staff stands out like that, it takes the experience to a whole new level. Huge thanks to Lance for making a great visit even better. I’ll definitely be back!
  • CI
    Clifford Imes
    Feb 5, 2026
    1.0
    This is not the DiBella’s we all knew and loved anymore. I tried them out after going to a big chain competitor for a while because I was hoping they’d revived a little after going downhill. They’ve gotten worse, instead. I ordered a Dagwood with lettuce, onions, banana peppers, olives, and mayo. The bread is narrower, the peppers aren’t the classic pickled red peppers cut lengthwise, and there was so little lettuce that I thought they left it off. The meat was fresh, but I didn’t come for a meat sandwich with mayo. They don’t have the line where you walk up, order, and watch them make your sandwich anymore. I can see why if they’re going to make these sad sandwiches. All this sadness and the prices are much higher. They aren’t worthy of the name. Don’t bother going. I won’t be back until they step back about 10 years in time to get it right.

Frequently Asked Questions About DiBella's Subs

What type of food does DiBella's Subs specialize in?

DiBella's Subs specializes in making the best sub sandwiches.

Where is DiBella's Subs located?

DiBella's Subs is located at 1405 East Ridge Road, Rochester, NY 14621, USA.

Brand Certified Facts from DiBella's Subs

This information is certified by DiBella's Subs and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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