Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.0
1,285 reviews
5 stars
636
4 stars
342
3 stars
119
2 stars
60
1 star
128
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, rude staff, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the ice cream and certain menu items, many expressed disappointment with the food quality, including cold or poorly prepared items.
Staff Friendliness
Despite some negative experiences, several reviews highlighted friendly and helpful staff members who provided good customer service.
Cleanliness Concerns
Multiple reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Value for Money
Some customers felt that the prices were reasonable for the food and treats offered, while others questioned the value due to poor service and food quality.
- KKKBrown5 days ago2.0Waited in line for 20mins before even getting to the drive thru speaker, called the store manager after I left to express my irritation and the manager didn’t care one bit about my concern. She had an attitude which wasn’t necessary
- THtonya hellesNov 28, 20255.0The food really hit the spit and was inexpensive.
- BRBella ReidNov 22, 20255.0The women working were so nice!! My friends came in not knowing anything and Yoyo and Amy were so patient and kind while explaining and recommending everything to us. They are the nicest people ever!!
- HVHelen ValdezNov 19, 20255.0Dairy Queen #14564 I wanted crispy tacos and my daughter took me to get some thru the drive thru. I must say they were delicious and hot sauce paired well with the tacos. Lady at the window was very pleasant as well. I usually only go for the peanut parfait which is the best as well. But today I only wanted tacos.
- KJKrysta JedrysikNov 11, 20255.0I called and experienced fantastic customer service. The Manager on Duty this evening, Nicole, went out of her way to help me when she did not have to. She is representing not only Dairy Queen well but she is showing up for the individuals who own and operate this location where others may not be. I hope this young woman's performance is reviewed and that she is congratulated her on her level of dedication to the brand, and the pride she holds for this company. Thank you for your kindness, Nicole.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
Dairy Queen Grill & Chill is open from 10:00 AM to midnight Monday through Thursday, and from 10:00 AM to 1:00 AM on Friday.
What special menu items does Dairy Queen Grill & Chill offer?
They offer Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, and signature shakes & malts.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, Dairy Queen Grill & Chill features a drive-thru for convenient ordering.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, offers booster seats, high chairs, outdoor seating, restrooms, and is wheelchair accessible.
Where is Dairy Queen Grill & Chill located?
It is located at 1100 Jefferson Rd, Rochester, NY 14623-3135, USA.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place your pickup order online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/42934/.
Are there nearby places to visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby attractions include The Original Steve's Diner, Joe's Brooklyn Pizza, and Henrietta Plaza shopping center, great options for dining variety and shopping.
What other dining options are near Dairy Queen Grill & Chill?
Nearby dining includes Pita Pit for Mediterranean food, Moe’s Southwest Grill for Mexican cuisine, and Five Guys for more fast-food burger choices.
Are there any nearby stores where customers can shop after visiting Dairy Queen Grill & Chill?
Yes, customers can visit At Home for furniture and home goods, Staples for office equipment, and Gretchen’s Hallmark Shop for gifts and flowers nearby.
Does Dairy Queen Grill & Chill offer any deals or promotions through a mobile app?
Yes, you can download the Dairy Queen app to access exclusive deals and mobile ordering rewards.