Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.0
1,278 reviews
5 stars
633
4 stars
342
3 stars
119
2 stars
58
1 star
126
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with many mentioning cold, soggy, or poorly prepared items.
Service Issues
Numerous reviews highlighted slow service, rude staff, and frequent order mistakes, leading to customer frustration.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions.
Ice Cream Praise
Despite the issues, many customers enjoyed the ice cream, particularly the Blizzards, and praised the staff's friendliness.
Value Concerns
Some customers felt that the portion sizes and overall value did not meet expectations, especially given the prices.
- BRBella Reid2 days ago5.0The women working were so nice!! My friends came in not knowing anything and Yoyo and Amy were so patient and kind while explaining and recommending everything to us. They are the nicest people ever!!
- HVHelen Valdez5 days ago5.0Dairy Queen #14564 I wanted crispy tacos and my daughter took me to get some thru the drive thru. I must say they were delicious and hot sauce paired well with the tacos. Lady at the window was very pleasant as well. I usually only go for the peanut parfait which is the best as well. But today I only wanted tacos.
- KJKrysta JedrysikNov 11, 20255.0I called and experienced fantastic customer service. The Manager on Duty this evening, Nicole, went out of her way to help me when she did not have to. She is representing not only Dairy Queen well but she is showing up for the individuals who own and operate this location where others may not be. I hope this young woman's performance is reviewed and that she is congratulated her on her level of dedication to the brand, and the pride she holds for this company. Thank you for your kindness, Nicole.
- SASally AubreyOct 23, 20252.0Ordered chili cheese dog...absolutely horrible. They microwaved it so bun was tough and cheese and chili disgusting. Will stick to ice cream inly
- JFJennifer FadiaOct 21, 20251.0I havent been here in years. I thought I'd take my grandchildren for lunch and knew they'd get icecream with the meal, what's not to love....the food, the service. Fries were mushy and cold, asked for crispy. Both cheeseburgers had lots of ketchup...too much, wiped off w napkin, but rolls were soggy w ketchup still. Staff rude, will not go here again!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
Dairy Queen Grill & Chill is open from 10:00 AM to midnight Monday through Thursday, and from 10:00 AM to 1:00 AM on Friday.
What special menu items does Dairy Queen Grill & Chill offer?
They offer Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, and signature shakes & malts.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, Dairy Queen Grill & Chill features a drive-thru for convenient ordering.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, offers booster seats, high chairs, outdoor seating, restrooms, and is wheelchair accessible.
Where is Dairy Queen Grill & Chill located?
It is located at 1100 Jefferson Rd, Rochester, NY 14623-3135, USA.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place your pickup order online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/42934/.
Are there nearby places to visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby attractions include The Original Steve's Diner, Joe's Brooklyn Pizza, and Henrietta Plaza shopping center, great options for dining variety and shopping.
What other dining options are near Dairy Queen Grill & Chill?
Nearby dining includes Pita Pit for Mediterranean food, Moe’s Southwest Grill for Mexican cuisine, and Five Guys for more fast-food burger choices.
Are there any nearby stores where customers can shop after visiting Dairy Queen Grill & Chill?
Yes, customers can visit At Home for furniture and home goods, Staples for office equipment, and Gretchen’s Hallmark Shop for gifts and flowers nearby.
Does Dairy Queen Grill & Chill offer any deals or promotions through a mobile app?
Yes, you can download the Dairy Queen app to access exclusive deals and mobile ordering rewards.