Business Details
About
Mexican Restaurant
Chipotle Henrietta is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
1,280 reviews
5 stars
562
4 stars
296
3 stars
136
2 stars
72
1 star
214
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and a generally filthy environment.
Customer Service
Numerous customers reported poor service, including rude staff, long wait times, and disorganization during busy hours.
Food Availability
Customers frequently noted that the location often runs out of key ingredients, such as rice and meat, and has inconsistent portion sizes.
Operational Issues
Many reviews mentioned that the restaurant often closes early or opens late, causing frustration for customers trying to place orders.
Mixed Experiences
While some customers had positive experiences with specific staff members, the overall sentiment leaned heavily towards dissatisfaction with service and food quality.
- BWBrandon WestNov 10, 20253.0I go to this Chipotle a lot. This is currently the only store in Henrietta and I have observed the following: 1) The trash is often overflowing every time I go in. 2) The seating spaces are rarely wiped down and have food residue on them. 3) When the main line runs out of an item, such as chips, they refuse to grab a bag from the online orders--I wish they prioritized the people visiting the store. All of these are fixable issues that I wish management would address.
- MKMaggie KermoadeNov 8, 20251.0Closes at 11pm according to website and business door. at 8:29pm was told no more rice, lettuce, carne asada, guac, sour cream or cheese for the night. The 1/2 full containers were sitting on the counter?
- SWSamantha WoodNov 8, 20251.0Location is constantly out of food. Placing orders online is never on time due to food never being ready. Went this evening and when I walked in, while in line, I heard the lady yell out that they were out of 6 items that were out. 3 of which I wanted. I left and went somewhere else for food
- JHJohn HaubnerNov 8, 20251.0Please read….Chipotle in Henrietta, Also, don’t even think About doing an online order because the food will not be ready when you get there even if it has a ETA completion time. Also, don’t even think about doing an online order cause it won’t be there when you’re ready Do this is the third or fourth time that we stopped by. And every single time they’re out of food we’re sitting in line and the supervisor mentioned that they were out of five or six different items this time. This seems to be an ongoing issue this store is not worth your time because every time you come here they will not be food available and it takes about 15 minutes for them to get it back up and running Definitely not worth your time.
- CDC. D.Nov 7, 20251.0This location baffles me. The manager, Sha-Ron Bates informed me there are 80 some other locations if I didn't like the fact that his location thinks that serving peppers and onions is "a lot of work" So they usually don't have them and make no effort to provide them throughout the day! When I asked for a refund because my online order had not been filled properly I was told to take it up with corporate, handed his card and told I could leave his Chipotle location. If you're interested in peppers and onions, it's a lot of work so you may want to try one of their many other locations like I will be doing in the future. I've never been told by a manager that he's not asking his employees to do their job because it's too much work. Cutting peppers and onions...
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Henrietta specialize in?
Chipotle Henrietta offers fast-casual Mexican cuisine with a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads.
What are the opening hours of Chipotle Mexican Grill at 640 Jefferson Rd?
Chipotle Henrietta is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Henrietta offer online ordering and delivery services?
Yes, Chipotle Henrietta provides online orders, in-store pickup, and delivery services.
How does Chipotle ensure the quality and sourcing of its ingredients?
Chipotle uses only 53 real ingredients sourced from farms that follow humane and sustainable practices as part of their 'Food with Integrity' policy.
What rewards program is available at Chipotle Henrietta?
Customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Where is Chipotle Mexican Grill located in Henrietta?
Chipotle is located at 640 Jefferson Rd, Rochester, NY 14623, in the Monroe sublocality.
Can I contact Chipotle Henrietta via email?
Yes, the email contact for Chipotle Henrietta is ny.1313.henrietta@chipotle.com.
What are some nearby places I can visit before or after eating at Chipotle Henrietta?
You can visit Market Square Henrietta and Market Square Plaza, popular shopping centers close to Chipotle Henrietta for convenient shopping.
Are there other dining options near Chipotle Henrietta?
Yes, nearby dining options include Starbucks for coffee, B.GOOD for healthy meals, Great Northern Pizza Kitchen, DiBella’s Old Fashioned Submarines, Red Lobster, Chick-fil-A, and Chili’s Grill & Bar.
Is public transportation or other stores nearby to help me visit Chipotle Henrietta?
Yes, the area has stores like AT&T Store, GameStop, Journeys, Old Navy, and Ulta Beauty nearby, making it convenient for shoppers and visitors. Also, Starbucks and other well-known locations can help identify the area when traveling.