Chipotle Mexican Grill

3.5
1259 reviews
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Business Details

1360 Mount Hope Ave, Rochester, NY
14620, United States
(585) 473-3611
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle University of Rochester is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1360 Mount Hope Ave, Rochester, NY
14620, United States

Hours

Reviews

3.5
1,259 reviews
5 stars
516
4 stars
246
3 stars
134
2 stars
74
1 star
289

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported rude and unprofessional staff, long wait times, and disorganization in handling orders.

Food Quality

Many reviews mentioned inconsistent food quality, including small portions, lack of flavor, and incorrect orders.

Cleanliness

The restaurant was often described as dirty, with unclean dining areas and food preparation counters.

Operational Problems

Customers experienced issues with the restaurant being closed unexpectedly, running out of ingredients, and not accepting in-person orders.

Mixed Experiences

While some customers had positive experiences with food and service, these were overshadowed by numerous negative reviews highlighting systemic issues.
  • MM
    Martin Murphy
    5 days ago
    1.0
    Why is this place still up open? The reviews show how poorly this place is managed and how disrespectful and unprofessional these employees are. It's time to let a real business that serves customers to take that space.
  • SP
    Snoopt Torres (PSYCHO)
    Nov 15, 2025
    1.0
    The place has good food, but the staff has to be clean up the place. It’s so filthy and it’s sad for being chipotle.
  • AM
    Ash M
    Nov 11, 2025
    1.0
    If the people here don't hate their jobs, they definitely move like they do. Do not order delivery from here! They consistently forget items and will cancel your order if you say anything to get ahead of it.
  • EJ
    Ellie Janson
    Nov 6, 2025
    5.0
    to whoever made the carne asada tonight: i hope both sides of your pillow are cool, every traffic light is green, and that you get everything you wanted for christmas. because holy guacamole it was SCRUMPTIOUS. thank you thank you thank you!!!
  • GZ
    Greta Zablotski
    Nov 5, 2025
    1.0
    Had the utmost worst experience at this location. Workers laughing in our faces, saying they were out of ingredients when they were right in front of us, and talking about us to other coworkers to our face. So extremely dissatisfied I will never be returning.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle University of Rochester serve?

Chipotle offers customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with real ingredients and responsibly sourced produce.

What are the operating hours of Chipotle University of Rochester?

Chipotle is open daily from 10:45 AM to 11:00 PM.