Chipotle Mexican Grill

Reviews

• II

  Ivy

  1 day ago
  2.0
  Poorly managed. The grill was down and couldn't take cash all in the same day. They were out of some many items... the money that walked out the door this day. Would have been devastating for owner. The guy at the register was rude to customers, talking out loud how its not their fault blah, blah no one asked, out loud saying bye bye to customers as they walk out. This was yesterday 11:30 and noon. Check the camera...a total over haul is needed in customer service and management. Fix it!
• HB

  Harley Beal

  Nov 15, 2025
  5.0
  I am in the food service industry, and wanted to take time to shoutout a man named Armanda. One of the best burritos I’ve ever had! This whole place has gotten so much better the last two years, we used to avoid this location, no offense, now I’d say it’s a top 3-4 location in all of Rochester! Thank you to the entire staff on 11/15 around 3:30pm.
• GG

  Gino

  Nov 14, 2025
  1.0
  They are literally the slowest working people I have ever seen. It takes them more than 5 minutes to make one persons bowl and cash them out. No urgency. The management needs to change because this is wild… I have been in line for 30+ minutes with 5 people ahead of me.
• KK

  Keith Klier

  Nov 7, 2025
  2.0
  Food was good, but the restaurant was so dirty and the staff was not not friendly at all. They were busy, and I get that, but it takes two seconds to say, "I will be right back" instead of just turning around and walking away. And maybe take another couple of seconds to clean your workspace.
• AK

  Alex Kuczynski

  Oct 20, 2025
  1.0
  I am so fed up with this place. I have been here so many times over the years since it's a convenient location. But the service is absolutely atrocious. Like just complete trash. They must have 20 people working behind the counter, yet the line is out the door because they insist on one employee assembling orders and serving one customer at a time. Heaven forbid another employee starts another customer's order before they are finished with that first one, halfway across the room. The person working the cash register just sits there and stares at everybody while one person makes orders. Others are just standing around. Yet they have online orders flying out the door (and according to other reviews here they can't even get those right). They only seem to care about online orders and don't give a damn who is standing in line. And they don't care whatsoever how long customers are standing in line waiting or how long the line gets. I can't believe these employees get paid to just stand there and watch one person working. It could be so much more efficient. And don't even get me started at how you could be standing in line and the person in front of you orders five different things, like they are getting lunch for everybody at work or some bs. There should be a limit to how much a customer standing in line can order at a time, unless maybe you, I don't know, serve multiple customers at once? Have you ever even heard of an assembly line? Did you know that multiple people can actually be preparing orders at once? It's true. Even two people preparing orders would be twice as good as one. Yet year after year this never changes. Nobody at this restaurant has figured that out. I can't believe you're still in business at all. Anyway, yet again after standing in line for 10 minutes while I watched everyone behind the counter watching one employee serve one person in line ordering 4 things, checking her phone to see what all her friends want on every order, as if they are standing in line too, with customers lined up to the door and beyond - I walked out yet again. So I hope you like losing customers because of how awful you are at serving them. This place is complete trash and I'm never coming back. Also the food is inconsistently good, and the place is COMPLETELY FILTHY. Disgusting on all levels.

Frequently Asked Questions About Chipotle Mexican Grill