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Brand Certified

Chipotle Mexican Grill

3.5
(1740 reviews)

Business Details

1847 W Ridge Rd, Rochester, NY
14615, United States
(585) 453-0166

About

Mexican Restaurant
Chipotle Greece is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Chipotle Mexican Grill
1847 W Ridge Rd, Rochester, NY
14615, United States

Hours

Reviews

3.5
1,740 reviews
5 stars
714
4 stars
349
3 stars
190
2 stars
122
1 star
365
  • MP
    Matthew Pancho
    2 days ago
    1.0
    Used to be one of the best locations. Now it's like every other one. Employees just looking around or playing on their phones while customers just stand there and waiting for some kind of interaction. Getting orders wrong is inexcusable!
  • A
    Денис Солонинка
    3 days ago
    1.0
    Very disappointing experience at this Chipotle location. The staff seemed extremely inattentive and unprofessional. I had to repeat my order several times because they weren’t listening, and then they complained that I was speaking too quietly. The employees were moving incredibly slowly and acting like they simply didn’t care about the customers or the service at all. It felt like everyone was completely disengaged and not paying attention to what they were doing. Instead of giving me proper chicken, my bowl was filled mostly with fat and scraps. When I politely asked if they could add a little more chicken, they refused without even trying to fix the issue. The overall attitude was careless and rude. Honestly, I’m surprised the order was even made correctly at all. One of the worst Chipotle experiences I’ve had.
  • VT
    Viktoria Tsyurpita
    3 days ago
    1.0
    Today I had a very disappointing experience at Chipotle. The chicken I was served was mostly pieces of fat instead of actual chicken, and the quality was very poor. The employees at the kitchen station were also behaving strangely and seemed very unfocused, almost as if they were under the influence of something. It made the whole experience uncomfortable. I hope the restaurant improves its food quality and professionalism.😤
  • JV
    Jessica vereecke
    Mar 5, 2026
    1.0
    What's the point of ordering online when you still half to wait a half hour for your food? One guy just stands at the register and you have one person on take out line. The rest of the employees just walk around and no one even tries to help out on the lines.
  • JA
    Jasmine Almeter
    Feb 21, 2026
    1.0
    I'm sorry but this is a disgusting store they're understaffed the trash is overflowing. The drinks are empty. The silverware is empty. There was no forks. I went to the front and said there is no forks and he gave me a single fork but what about the other people.... They're serving counter is a crazy disarray of grossness. The food overfloweth. I would presume it's this bad because they're understaffed... And if that's not the case then what is? Also this last part is just in general to Chipotle but not the specific location these are huge portions... In a world full of people on GLP1s This is definitely not necessary. I'm sure some people like the portion size but it would be really cool if you offered half bowls or something like that.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Greece, NY offer?

Chipotle Mexican Grill offers a fast-casual menu with customizable burritos, bowls, quesadillas, tacos, and salads featuring responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill located at 1847 W Ridge Rd, Rochester, NY?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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