Chili Hots

4.3
377 reviews
Get DirectionsCallWebsite

Business Details

3774 Chili Ave, Rochester, NY
14624, United States
(585) 889-1770
https://chilihots.com

About

Burger Joint

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Chili Hots
3774 Chili Ave, Rochester, NY
14624, United States

Hours

Reviews

4.3
377 reviews
5 stars
231
4 stars
77
3 stars
31
2 stars
10
1 star
28

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers praised the deliciousness and flavor of the food, particularly the garbage plates and cheeseburger plates, though some noted inconsistencies in taste and quality.

Customer Service

Overall, the staff received positive feedback for being friendly and accommodating, although there were several complaints about poor service and rude behavior from some employees.

Pricing Issues

Several reviews mentioned concerns about high prices and discrepancies between menu prices and what was charged, leading to confusion and dissatisfaction.

Cleanliness and Hygiene

There were serious concerns raised about cleanliness, particularly regarding food preparation practices, which negatively impacted customer perceptions.

Wait Times

While many customers appreciated the quick service, some noted longer wait times during busy periods, which were generally deemed acceptable given the quality of the food.
  • MM
    Michael McAllister
    Oct 14, 2025
    5.0
    So, just had a great experience at Chili Hots! The plate was pure perfection from the first bite to the last. Better than that, the customer service I received shows me that the owner truly cares about the people who come into his place. I did not let him know that I am a chef, but with that said, the tipping factor in every place I go is how well they treat their guests. I recommend Chili Hots for flavor, quality, and excellent service! Go there and support local!!!
  • DK
    D K
    Oct 11, 2025
    5.0
    Food was slightly behind because they were slammed. But a little wait was worth it!
  • SS
    Sasha (Sushi115Lynn)
    Oct 5, 2025
    5.0
    Yum 😋 👍🏻 love that there’s a Jr. Plate for when I’m craving a garbage plate but can’t finish a full sized one. New owner is very helpful and accommodating to customer needs :)
  • MB
    Megan Burdett
    Oct 4, 2025
    5.0
    The other day i went in on my 30min lunch break to get a cheeseburger plate, the woman in the front was extremely kind, offered advice, let me know the side options as soon as i looked confused, and was more friendly than most food service workers ive met. Without letting them know I was in a rush they made sure to get the food out within 5-6 minutes, and before handing me my food they made sure everything was correct and just how i asked for it. Id highly recommend!
  • HD
    Heather Dixon
    Oct 4, 2025
    5.0
    We just moved to the area and were looking for a new hots place, was recommended to try chili hots and it did not disappoint! Garbage plates were incredibly tasty and their fun fall beer cheese mac and cheese was sooooo good!!!
Read more reviews on Google

Frequently Asked Questions About Chili Hots

What are the regular business hours for Chili Hots?

Chili Hots is open from 11:00 AM to 10:00 PM Monday through Saturday, and from 12:00 PM to 10:00 PM on Sundays.

Does Chili Hots offer delivery and takeout services?

Yes, Chili Hots offers both in-store pickup and delivery services.